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Mar 1, 2013

2 Comments
  • Ganja Mama

    Very unfortunately they will all be fired because Witribe and Wimax operators have no future unless they move to LTE. I would like Honorable HR Chief of Witribe to comment on the business prospects because human resources policies must always match business goals.

    What is the use of doing this human resources initiative or giving this facility? Maybe it is to give option of Pakistan employees to find jobs abroad? When I was working in Multinational bank in Pakistan, same facility was offered to find positions in foreign branches of bank. This is not a new concept.

    Witribe team please comment on your future plans because Wimax is dead.

  • Kashif Bukhari

    I am from Lahore Pakistan and business entrepreneur, a wi-tribe
    client since 2009 and continuously using your services, When I bought this
    connection back in 2008, Customer representative in Y-Block DHA Lahore Mr Usama
    issued my connection with the name of Amir Lodhi, it was not disclosed to me at
    the time of connection installation , he might be getting some monetary benefit
    by doing this stupid or careless mistake, I requested many times to wi-tribe
    officials to change my name but they simply refused it.

    Few months back I started having a signal and technical problem, every
    alternate day my service is suspended due to over loaded connected tower in my
    area. I filed complaint on 6th June 2013, wi-tribe technical support person
    ensured that my problem will be resolved pretty soon, technical team will visit
    my place and find out better solution for me. Till today I am waiting for the
    technical team to visit my place and find out solution. I sent out periodic
    reminders on 30th July, 5th August, 6th Sep and today 8th September and
    complaints for my problem but CSR’s or supervisors are not interested or serious
    to help out on this issue. While attending my phone call they seems very
    interested and serious but as soon as call is disconnected their mental capacity
    or faculty of retaining and reviving facts gone with the wind.

    Every alternative day I got this service suspension problem, I also talked
    to supervisors who are very cooperative on phone but nobody tried to resolve my
    problem so far. moreover I asked from customer care representatives (Atif Usmani
    and couple of others) to let me talk with your senior persons if you are unable
    to provide me support, they started misbehaving and used filthy language which
    is definitely wi-tribes officials or company policy. I submitted complaint
    against ATIF USMANI but no action had been taken against him, Infact supervisor
    admitted after listening that call that ATIF USMANI misbehaved but he was not
    penalized on this act. They won’t allow clients to speak up with any senior
    persons of company, If seniors are only in company to enjoy a designation and
    they don’t want to interact with customers at the time of emergency and problem
    then Company should be shut down or start any cheap service business where
    customer service and timely services are not necessary.

    Every time my service suspended because of technical or signal problem, CSR
    do not have any technical expression of opinion towards resolution. CSR’s
    having a lack of technical knowledge and professionalism.

    If any senior management person is still awake and responsible in wi-tribe,
    he should read this message carefully and amends their ways to provide
    appropriate customer service.

    Experience with wi-tribe Pakistan.
    Wi-tribe is basically a cheap workmanship and service provider.
    CSR’s or available seniors are not having a technical knowledge to resolve
    customers issues.
    Seniors are only enjoying their designations and benefits in company as
    usual, they strictly bound juniors/CSR’s neither disclose our contact to clients
    nor redirect clients to us.
    Customers do not have access to speak with seniors about their
    issues.
    Customer service representatives are educated by wi-tribe to misbehave with
    clients and use filthy language, if client asked to speak with any senior
    person. Wi-tribes policy to misbehave with clients as much as possible, my
    recorded phone calls are in company if any senior would love to know about their
    CSR’s attitude he should listen recorded calls and check out my history to know
    what your company persons are doing with clients.

    My Suggestion for Wi-tribes higher officials in Pakistan.
    Wi-tribe should shut down their operations and start a CART on roadside to
    sell cheap product where customer service is not important. As per your company
    culture and CSR’s are educated and used to of using contemptibly offensive and
    obscene language.

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