Telenor Pakistan and Nokia Siemens has entered into an agreement, under which Telenor Pakistan will get Nokia Siemens’ NetAct Traffica real time customer traffic monitoring and analysis software.
Telenor Pakistan has acquired the GPRS module of the solution for enhancing the data service experience for its customers.
The Nokia Siemens Networks service assurance software will provide diagnostic services like information on service usage by data subscribers, time and area of service usage, problem identification and troubleshooting.
“We at Telenor Pakistan are always focused on providing unblemished services to our customers. Our technical division has worked day and night towards removing the slightest bottlenecks and our intention behind deploying Nokia Siemens Networks’ real time traffic monitoring and analysis software is to ensure identification and removal of even the smallest constrictions. Our entire team is confident that Nokia Siemens Networks’ software inclusion in our profile will take the service level a step ahead. Telenor Pakistan wishes its customers a satisfactory experience with backend support,” said Peter Dindial, Chief Technical Officer, Telenor Pakistan.
“NetAct Traffica is integral for managing customer experience, an area increasingly important for service providers. The service usage analysis can help Telenor Pakistan to understand user trends and therefore maximize revenue,” said Thomas Hasselman, Head of Service Management Sales, Nokia Siemens Networks.