Available Options for PTCL Complaints!

Dear General Manager,
Pakistan Telecommunication Company Ltd.
Karachi.

My telephone no. 021-34533191 is non functional since 8 days.Complaint was registered at 1218 but could’nt work so far
. I request you to please take necessary action in this regard.
Your early action will be highly appreciated.

Best Regard

Dr. Zafar Iqbal
0300-3615547

—
نہ افغانیم و نی ترک و تتاریم
چمن زادیم و از یک شاخساریم
تمیز رنگ و بو بر ما حرام است
کہ ما پروردۂ یک نو بھاریم
(اقبال)

ظفر اقبال

my telefone nbr 0238571093 is not working since three weeks i also complaint on 1217 but it coudn’t work so far plz take necessary action to this regard

Assalam-o-Alaikum

mere pass PTCL connection laga hoa hai,

kia ye baat sach hai(TRUE BROADBAND INTERNET 0 KM) ya zero key sath 2 lagana bhool gaye,

best regards

Dear Sir / Madam

Plz help me, I paid PTCL land line bill regularly up till now,… but my PTCL no. 051531646 is still not working properly just working two or three days in a month but I have to paid for nothing for the whole month.

Kindly take an appropriate action to remove the said problem as you claimed monthly bill very efficiently properly.

TO:
PTCL Karachi

Subject: Complaint regarding repeated break down of Telephone no. 0213-6961992 , installed at House no#L561 Sector 5L North Karachi

The above mentioned phone line has been out of order for the last couple of weeks.I have launched complain at 1218 many times.I humbly request that you look into the matter and find a permanent resolution to the problem.
I can be contacted at the following number:0343-2461233
Thanking you

21 JAN 2010 I HAVE INSTALLED BROADBAND SERVICE 1 Mb. internet connectivty very first day is very fast but the 2nd day of service my ptcl phone and net service is dead . unfourtantly . that time i get launch the complain but all of vain . no lineman coming and no phone response till today. once again i lodge the complain on 30-jan-2010.complain no 34 against the phone #5010143. ab mein yeh soch ne per majboor hoon k apne phone k liye main broadband ki service nikal doon. KHUDA KARE K MERE WATAN K EIS IDARE KO ALLAH AWAM KI SAHI TARAH SE KHIDMAT KERNE KI TAUFIQ DE.DEKHNA YEH HAI K AB SE KITNE DINO TAK MERE PHONE KI SERVICE BAHAAL HO TI HAI.

R/sir
this is 2nd time m complaing my # 02135073344 not working last 3months, n bill is showing calls,now I’ve want to stop this no.bcuse no more services required,and no need PTCL at this end………

malik hyder

sir pichle aik 1 months se amare poore nushki city mai dsl connecion slow hai liahza am req karthe hai ke amare complaint par amal kia jahe warna poore sher na fasla kya hai ke is month ke akhir thak dsl set nai uha tho sub apna connection unactive karenge pllllzzz sir

with due revence,it is submitted that we the undersigned applicants were regular customers of ptcl as we were given 10 numbers ptcl landline phone connections in the year 1995-96 and the cable network system was laid down from tando adam to our thickly populated village .we enjoyed the facility of ptcl phone connections for more then 10 years but due to the sudden breach of rohri canal in the year 2007 a small damage caused to the cable network system sadly to say that due to criminal negligence,in efficiency and mishandling attitude of more corrupt and less-efficient the SDO MITHAL ARBANI who is now working as DE phones sanghar, all the connections of our an sound reason, we the regular customers of ptcl rpeatedly approached the DE MITHAL ARBANI and frequently visited his office and made requests by folding hands and moving written applications to make our phone numbers workable but earlier the put us on false hopes and there-after flatly refused by saying that give me Rs 5000 per connections as an amount of bribe other wise I will sale out those ptcl numbers to the person pf my choice ,but we plainly refused to him . Now all those numbers are functioning to some other persons in tando adam town .and all those numbers have been sold out in consideration of money by the said DE & SDO PTCL Tando adam. we the regular customers of ptcl rpeatedly approached the DE MITHAL ARBANI and frequently visited his office and made requests by folding hands and moving written applications to make our phone numbers workable but earlier the put us on false hopes and there-after flatly refused by saying that give me Rs 5000 per connections as an amount of bribe other wise I will sale out those ptcl numbers to the person pf my choice ,but we plainly refused to him . Now all those numbers are functioning to some other persons in tando adam town .and all those numbers have been sold out in consideration of money by the said DE & SDO PTCL Tando adam. It is therefore humbly requested to your honour that kindly take immediate notice of it, initiate departmental inquiry against the said corrupt and inefficient ptcl officals who are black sheep of the department and make our 10 numbers ptcl phone connections workable as we are much interested in continuing the same. Thanking you sir .

my home telephone is faulty from many days and technical staff of ptcl cant rectify the fault
kindly arrange to rectify my telephone line fault
Phone # 046 2521678
regards

I would like to bring in your kind notice that my dsl is not working properly from last 20 days+, i made so many complains but still awaiting proper solution. At 1218some one says my modem is over,(if modem is over then how its get connected some time) some one says line parameters not stable. everytime when i called at 1218 get answer that in next 24 hours problem will be solved, but still awaitng that 24 hours. I have not any regular officer number to write email. So you are requested kindly forward my request to concern department.
Waiting for your favourable action.
Regards,
Atif Javed
042-3-7491012
0346-4639844 & 0323-4230234

i m aptcl customer wd no.04235292097. this no. isout of order from about amonth. its quite annoying ,kindly fix it as soon as possible

humra num 0606810410 pa call i the kall ka ap ka num ptcl kurnandzi ma nekla ha10,0000 ka inam jeta hy ap na ap 21000 easypaysa ka zaria jama karwa humre tem ka charg hy ya hum na jama karwa dea dhoka thadakia hum gareeb log hain manat sy 1,1 rp jama karta hain pllz hellp me ya paysa pa humra pora ghr chlna tha manth 21000 humra lea bhot bre rakmhy

mera ptcl landline no.36908103 four days say kharab hay please do the needful

Dear General Manager,
Pakistan Telecommunication Company Ltd.
Karachi.

My telephone no. 021-32228744 is non functional since 8 days.Complaint was registered at 1218 but could’nt work so far
. I request you to please take necessary action in this regard.
Your early action will be highly appreciated.

Best Regard

Dr. Zafar Iqbal
owais

Aoa g meara nam umair ali hai main nain aik conaktion liya hai wo kabhi sai nai chalta modum hi band ho jata hai main complain karna chah raha houn par kar nai pa raha houn ghar main ladka koi nai hai jo ja k dafter main complain kar saky main soudia main houn badi paray shani hai pl koi hal karwa dayin

How can I complain against ptcl in consumer or other court
I am paying 14000 monthly for 16Mb speed but I am getting only 4 MB speed

my land line number 0514858120 no dial tone but DSL running i complained from last 5 days no action until shame on PTCL Islamabad

Its a urgent request to concerned divisional engineer to look into the matter and get my land line in order,since it’s not working for the last four months.No is 042=37534265.37534265. Plz take action immediately,i would be grateful..Nadeem Farooki

i am complaining from last 1 month but issue resolve nai huwa hey maire net ka .ab main dusra net lagwane laga hu. ptcl wale bande ko zaleel karte hain…..!

Sir , my DSL two days proper work and after that not working and my neighbours DSl used proper working and you what joke with customer or only bill received tell me if not given proper service then you close PTCL

6-month problem came temporary working good and after that every day of month problem.
Name phone number:
042-35117636
My mob:03214145259

yes much complain 1218 and much time visit township Lahore exchanged but not
DSL working now and what only bill received for you.

hi ser main dera bugti se talok rakta hoo yha par ptcl wale agr kse ko nomber deana hain to ye ptcl wale 10000 rope le kar nomber de rahe hain ap se reqwest hain ke yha ke halat ke oper tars kahey

REGISTERED
POST

————————-

MOST
SERIOUS COMPLAINT

==========================

TO,

Mr AMIR TARIQ
ZAMAN SAHIB

The Chairman
PTCL ISLAMABAD

SUBJECT ILLEGALLY DISCONNECTION OF
PHONE CONNECTION 051-4907432 OF

ONE
75 YEARS OLD AGED PATIENT OF
HEART,ASHTAMA BY YOUR

GHUTIYA TYPE N EECH
KHANDAN OFFICERS OF BILLING SECTION

IN
SPITE OF
REGULARY PAYMENT OF ALL PHONE BILLS

====================================================

R/Sir,

ALLAH has made
you the Chairman PTCL BUT it is very
pity to say that you are not taking any interest in set right the most worst working position of billing section,

I am saying
this because of the following reasons

1)- I am one of the 75 years old aged citizen of
Pakistan and a serious patient of Heart , Ashtama, Sugar etc

2)- That I had paid phone
Bill of 5/2014 of Rs 820/ on 20-06-2014
at Nadira Kiosk Iq1bal Town Rawalpindi but your concerned staff has not posted
this payment in the ledger Register upto 9-09-2014 and your NEECH KHANDAN Staff has given me great
tension and worries. May ALLAH reveal
severe AAZAB upon them .

PAGE-2

———–

3)- That I have
paid bill of July of Rs 2480/-
on 9-09-2014 with arrears of May and June 2014.

4)- That I just received
phone Bill of August issued from PTCL on
15-09-2014 But your NJEECH KHANDAN STAFF has not posted both paid bills in the
ledgers.

5)- That your NEECH KHANDAN Officers has disconnected
my phone connection in spite of paying all bills plus one repayment of may 2014 Bill.

6)- That It is bad
efficiency of your PTCL Department

7)- Please let me know
what was my fault and why your NEECH KHANDAN OFFICERS have disconnected my phone connection

8)- That I have tried to
submit my this complaint to you through email but you have not mentioned your
email address of the PTCL Complaint Cell in your PTCL web site

9)- That your NEEC H KHANDAN OFFICERS (Who are playing
Cards during office hours) have tried to murder me by doing my Heart ATTACk

10)- That It is my BUD
DUHA that ALLAH
MAY REVEAL SEVERE AAZAB UPON SUCH CRUEL OFFICERS OF BILLING SECTION.

PAGE-3

=======

11)- That INSHALLAH
the AAZAB OF THE ALLAH WILL SOON
BE REVEALED UPON THE CONCERNED CRUEL
OFFICERS OF PTCL AND INSHALLAH
YOUR CONCERNED OFFICERS WILL BE
DIED VERY SOON BY THE SEVERE AAZAB OF THE ALLAH.

12)- That only
MARTIAL GOVERNMENT IS FIT TO TEACH A SERIOUS IBRATNAK LESSON TO ALL
MOST CRUEL OFFICERS OF PAKISTAN

13)- If there would existed
only one officer of GOOD BLOODED FAMILY, then such incident would not happened
with me.

14)- Now It is
requested to kindly disconnect my
phone connection

15)- I will get my phone
connection(If I remained alive) when either Martial Law Govt
would come in this Islamic country of Pakistan
OR a good officer of good blooded family would come on
the post of chairman PTCL.

16)- Because I think that you will never take any
action against your irresponsible and
most inefficient officers of PTCL Billing Section by termination
of their services without any hesitation
in order to teach them an IBRATNAK LESSON for the improving of the
working system of your PTCL Department..

17)- I am also submitting this
most serious complaint to the
Chief Justice of Supreme Court of
Pakistan for taking legal action against your PTCL Department.

18)- All officers of PTCL
should note that RAJA GHAZANFAR
ALI KHAN is one of the most honest, most patriotic and sincere person
of Pakistan and he has observed
the history of both eras of Pakistan
ie one before Partition and second after
partion. He only fear from ALLAH

Page-4

———–

but does not
fear from any cruel and powerful officers
of Pakistan because all the graves of cruel and innocents persons
are alike in any graveyard of
Pakistan.

Thanking
you in anticipation

YOUR SINCERELY

RAJA GHAZANFAR ALI
KHAN ADOWALIYA

MA (Political
Science)

PRESS ESSAY WRITER
& Social Worker

Iqbal Town,
Rawalpindi-46300

Date
30-09-2014

================

Copies to
for necessary

1)-The Chairman
NADRA .

Your are
also involved on doing cruelty upon rightless people of Pakistan because your most all Nadra kiosks are not forwarding the list
of paid bills to the respective utility billing department .I WILL request you
to close all the Nadra kiosks of the
country .

2)-The
Governor STATE BANK OF Pakistan,

He is kindly requested to kindly direct strictly
to all the Managers of the scheduled Banks to accept the
payment of utility bills from the
consumers from 9-00 AM uptill 22-00 PM in
most respected ways in stead of accepting payment in most insulting ways
as per standing order of ex president General Perrvaiz
Musharaf

It is
alsorequested that in future ,no any bank will do GHUTIA Type
Act to stand all consumers out of bank premises to receive their utility bills in most
insulting way.

If banks
are not obeying this order, then Martial Govt will set right

All the
banking managers by lashing 50 Nos hard
whips on the bared backs of the bank
managers because banks officers are not doing AHSAN UPON consumers. They are taking an huge amount of
commission of billion of of
rupees, from the utility Bills Issuing Department s

3)- The Director
Genera ISPR RWP.

چیرمین پی ٹی سی ایل اسلام آباد متوجہ فرمائیں
۔==================================
j پاکستان کے سرکاری محکموں مین جو بھی افسران بھرتی ہوتے ہیں ان کے والدین نے ان کی اچھی تربیت نہیں کی ہوتی ہے اور ان کے دلوں میں خدا کا خوف پیدا نہیں کیا ہوتا ہے

اور یہی وجہ ہے کہ ان تکبر پسند اور ظالم افسران کو پاکستان کے عوام پر ظلم کرنے ، نا انصافی کرنے ، ان کو سخت ترین ذہنی اذیت دینے اور ان کو دق کر
نے کی گھٹیا ترین عادت پڑ چکی ہے اور وہ پاکستانی عوام کو خوب دق کر کے خوش ہوتے رہتے ہیں

یہی ظالمانہ طریق کار پی ٹی سی ایل کے بھرتی شدہ تمام تکبر پسند اور ظالم افسران کا بھی ہے اس کے ظالم افسران نے مجھے اس قدر سخت ترین اذیت دے رکھی ہے کہ ان کو ایک ٧٥ سالہ ضعیف العمر شخص پر
سخت سے سخت ترین ظلم کر کے خدا کا خوف محسوس نہین ہوتا ہے

شکایت کی تفصیل یہ ہے

چند ماہ پہلے فون کے بل نادرہ میں جمع کروانے کے باوجود آپ کے ماتحت تکبر پسند اور ظالم افسران نے میرا ٹیلی فون کا کنکشن دو ماہ تک کاٹ کے رکھ دیا اور مجھے ذہنی طور پر سخت ترین ذہنی اذیت دی گئی آخر کیوں ؟

میرے فون کے بل کی رقم بھی نادرہ نے اور پی ٹی سی ایل نے ہڑپ کر لی آخر کیوں ؟

۔مین نے دوبارہ بل کی رقم جمع کروائی اور دو ماہ بعد میرا کنکشن بحال کیا گیا آخر کیوں ؟

اب میرافون تین ہفتے سے دوبار بند ہے آخر کیوں ؟

تین ہفتے پہلے ١٢١٦ پر شکایت بھی نوٹ کروائی مگر کوئی اہلکار میرا ٹیلیفون بحال کرنے کے لیے جان بوجھ کر نہیں آ رہا ہے آخر کیوں ؟

اس میں سب سے بڑا قصور پی ٹی سی ایل کے چیرمین کا بھی ہے جو جان بوجھ کر اپنے محکمے کا دفتری نظام درست نہیں کر رہا ہے آخر کیوں ؟

اور اپنے حد سے زیادہ بگڑے ہوئے افسران کا دماغ بھی درست نہیں کر رہا ہے آخر کیوں ؟

یا اللہ ۔ پی ٹی سی ایل کے ان تمام ظالم افسران پر سخت سے سخت ترین عذاب فرما

یاللہ ان افسران کے جلد سے جلد جنازے نکال ۔

یا اللہ ان کےبچوں کو بھی برباد فرما

کیونکہ وہ بھی زہریلے سانپ کے بچے ہیں

وہ بچے بھی اپنے باپ کے نقش قدم پر چل کے پاکستان کے عوام پرضرور ظلم کریں گے

جب تک اس ملک کے ظالم افسران پر خدا وند تعالٰی کاسخت ترین عذاب نازل نہیں ہو گا اس وقت تک پاکستان کے سرکاری دفاترز کے تکبر پسند اور ظالم افسراں پاکستان کے عوام پر ظلم کرتے رہیں گے اور ان کی بے بسی پر خوش ہوتے رہتے ہیں

یا اللہ پاکستان کے تکبر پسند اور سرکاری ا فسرانہ پر سخت سے سخت ترین عذاب نازل فرما

اور ان ظالم افسران کو برباد کر دے جو پاکستانی عوام پر ظلم کر کے اور ان کو سخت ترین ذہنی اذیت دے کر خوش ہوتے رہتے ہیں انشاللہ میری بد دعا ضرور پوری ہو گی

پی ٹی سی ایل کے ظالم افسرانوں ۔ میرا فون کا کنکشن اب ہمیشہ کے لیے کاٹ دیں

اب میں اپنا فون کا کنکشن اس وقت بحال کرائوں گا جب اس ملک میں سخت سے سخت ترین مارشل لگے گا
اور پی ٹی سی ایل کے ظالم افسران کی ننگی پیٹھوں پر کوڑے لگیں گے اور پی ٹی سی ایل کے ان ظالم افسران کے دماغ درست ہو جائیں گے

اس ملک مین پی ٹی سی ایل کے ظالم افسران کا صرف اور صرف ایک علاج ہے اور وہ یہ علاج ہے کہ اس ملک میں سخت سے سخت ترین مارشل لگ جائے اور پی ٹی سی ایل کے افسران کا دماغ درست ہو سکے اور پی ٹی سی ایل کے محکمے کا دفتری نظام درست ہو سکے اور اس ملک میں انسانیت اور شرافت قائم ہو سکے ۔

چیرمیں پی ٹی سی ایل صاحب ، اگر آپ کے محکمے کے افسران نے مجھے سخت ترین ذہنی اذیت دے کر اور میرا ہارٹ اٹیک سے انقال کروا کر خوشیاں منانا چاہتی ہے تو آپ میرا فون ہمیشہ کے لیے کاٹ دیں

میں اپنا فون کا کنکشن اس وقت دوبارہ لوں گا جب آپ کے محکمے کا نظام درست ہو جائے گا

آپ کا سچا مخلص

راجہ غضنفر علی خان
ایم اے سیاسیات ، اخباری مضمون نگار ،

، مکان نمبر ۔٥، اسٹریٹ نمبر -١،اقبال ٹائون راولپنڈی

فون نمبر ٠٥١٤٩٣٠٣٠٥تین چار ہفتے سے بند ہے

LETTERS TO
THE EDITOR

========================

BELIEVE IT
OR NOT

—————————

I want to draw the
kind attention of Prime Minister of Pakistan that most of officers and Heads of
all Government Departments are become so TAKABER PASAND and cruel that
they are not redressing the genuine complaints of the people of this Islamic
country of Pakistan and they are giving
so much severe tensions and mental
worries that most of the complainants
have faced severe heart attack on
account of adopting a rude policy in
throwing the genuine complaints of rhe
peoples of Pakistan in dust bin (RADI BASKET) in order to defame and fail the
most popular government of Pakistan of Muslim League (N).

Here I want to state one
most serious incident in the
knowledge of the Prime Minister of Pakistan for taking drastic action against
Chairman PTCL in order to set right the working position of PTCL and others
such departments.

Believe it or not but
it is a fact that there is living one 75
years old aged most honest and most patriotic
person in this Islamic country of Pakistan ( Name
is in secret) who is also a most
serious patient of Heart. Sugar and
Ashtama .

He is paying his
phone bill regulerly every month
but believe it or not,n his phone
connection is still disconnected since 11
September 2014 because the amount of
paid Bills of Phone has been gulped by FRAUDY NADRA Kiosks. However he has again
paid the same Bills . But in spite of this ,his connection was remained disconnected
for two months in spite of paying double payment of Phone Bills. At last, his connection was
then restored after two months for a few days on 27-10-2014 but it was again
become out of order because of noisy
tones and it was again dis connecterd by
PTCL without any reason. Although he has lodged
many Nos of complaints to PTCL but PTCL
lineman has come after two months on 4-01-2015
to attend his complaint but he ( phone subscriber) has refused to get restored his phone connection till the initiating
of taking drastic action by CHAIRMAN PTCL against the irresponsible officers at fault
but Chairman PTCL has not taken any
action so far against his most TAKABER
PASAND, cruel and irresponsible
concerned officers of PTCL who has given a severe tension and mental
worries to that 75 Years old aged citizen of Pakistan.

because the Chairman PTCL is not fearing from the AAZAB of the ALLAH
which he will be faced in his grave very
soon after his death by the BUD DUHA given by that
old aged citizen and it is also a real fact that ALLAH always hears his BUD DUHA and soon reveals the AZZAB upon cruelofficers of Pakistan because he is
a true citizen of Pakistan .

It is so serious complaint that a serious Heart
Attack has occurred to him on the next
day(Following Day) on 8-01-2015 and that
75 years old aged person remained under Medical Treatment for five Days in Rawalpindindi Institute of
Cardiology RAWALPINDI and his operation
of ANGIOGRAPHY is recently done by
cardiologist in order to save his life.

I will request to
Prime Minister of Pakistan that at least
take drastic actions against all such cruel irresponsible officers of
all government departments who are
habitual of giving severe mental worries
to old aged persons of Pakistan and kindly set right all the most worst working
systems of

all the
government departments and specially the
PTCL Department. If it is impossible to
set right bad attitude of the heads of all government departments, then they (
All heads of the Govt Deptt) should note
that that should fear from AAZAB
of ALLAH and should wait for the DAY OF QIAMAT and they would be answerable before ALLAH on
the dy of YUM-ul- HISAB.

I hope
that all irresponsible officers including PTCL officers will ponder over to
this point and will avoid to tease any old aged person of Pakistan.

Writen By

BEGUM SARWAR
GHAZANFAR

HOUSE-5,
STREET-10, IQBAL TOWN, RAWALPINDI-46300

EMAILS, [email protected]

Phone
051-4930305

DATE12-03-2015

=============================

Dear Sir,
I would like inform to you that before two months we are getting PTCL connectoin we are belong to distric karach village essia chontra we connect the PTC L by Mr.Shafique costumer Meta khel exchange we are paid 10000Rs they are connected ptcl connection and we are use for local call but otherwise one month bill is came 5000 Rs one month but the is not acceptable you take necessary action about this matter
My Name is Nasser ul khan
My PTCL NO 0927 260821
I am waiting your response

very very poor and lose service provide by ptcl.i have complain for last 2 weeks but no action had been taken,also visit to exchange and meet with manager Mr.abid whose num 03006052260 he ensure to resolve the complain but when ever i call he says dont call this is my personal num and i don’t have time.know i am find any contact in headquarter Islamabad and minister contact to give written application against ptcl.my complaint num is 67.

Hi Concerned,

I want to raise this issue to the authorities that I have been calling from long time and I have made dozens of call to the customer services (1236) and I have spoke to Billal, Beenish, Ayesha, Imran, Uzma, Mehwish, and lot other to resolve the iissue that I have facing since the beginning the broadband services stated, all the agents promise to resolve the issue and they have never done any follow up, always receive SMS to confirm that complainant has been filed and very next day on regular basis receive SMS that issue has been resolved so complain has been closed.

Everytime I called they always try to end the call as soon as possible without try to help anyways they have made plenty of promises that I will receive a call from concerned dept which I found does not exist, I have doubt that is there any authorities or any person who deal with them or they report to or any of the customer support never try to support the customer, I do not find any reason or help why they are there as in a customer services,
Tried calling the customer services with NO HELP at all, issue never been resolved.

Its is been ongoing issue for wrong billing from the first month and either at the one stop shop they are literally uneducated useless people situated there or I thing there is no check and balance or any kind of quality assurance in both sectors.

Spoke One of the supervisor named Sana Ullah Khan

There are no doubt that PTCL services are best in all competitor but the worst in Customer support I have ever been through, that is the main reason PTCL losing business and their competitor are growing day by day with unsatisfactory services what they offer.

Guys just complain all the matter to PTA request him to cancel the Licence of PTCL….

don’t help but get us in troble and most honesty that miss Ayesha on help line says ……. that you are not singhed ……

Dear Customer, your PSTN Complaint has been registered successfully with Complaint Number: 87

my phone is dead since last 4 days no action has been taken from PTCL office.

021-36335392

Azizabad Exchange office.

I have ordered a new connection i supposed to receive a MDN number in next 24 hours to submit my payments for new connection i have received a confirmation call from PTCl that it is feasible to setup a connection in my place. but its been 12 days no MDN number is received. i have complained at through all possible options nut till yet no response.
my order number is 1-316785406869

thanks.