Available Options for PTCL Complaints!

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We have been trying to get out PTCL number 042-6371795 fixed for the last six weeks, but without any success!

Via: ATP

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • Shoby

    Nice try but they dont bother….. I have been suffered by this attitude of PTCL for a few weeks as well……… They say… do whatever you can.. ….

    • Asif Ali Raza

      Challenge there license in court

  • Hmm

    I suffered in same situation. Without Bakhshish tea water expense they don’t work. Even they have worst Customer Complaint Monitoring System ( i have lost so much precious time in same situation )

    • AbdulRaheem Arif

      then what u did??

  • riz

    i also suffered same problem.proud to be great pakistani telecom. they just want rishwat.

    • dr sir mara dsl conection 2 mbps hai but mara conection ki speed boht kam hai three month sy complaint kar wa raha hon but pori speed nahi a rahi hai downloading speed 130mbps uploading speed 28mbps hai jab 1mbps tha to uploding 28mbps thi ab 2mbps hoa hai phir bhi uploading yahi hai plz chek kar kay hamri speed barha dain warna majbori hamain conection off kar wana pary ga mutalka tarlai acchange hai jo kuch nai kar rahi hai jin ka number ya hai 051 2244000 hai or mara ptcl num ya hai 051 2616039 hai jis py dsl 2 mbps on hai na is ki download speed pori hai na uploading speed plz my help thx [{connect num}] 03455504751 thx…………………….

  • Lolz.Shows you what Lahori people can do.

    Lahore Waqai Lahore hai!!!

  • Ahmed Manzoor

    If only PTCL took charge of their customer’s problems! :) I have experienced this indifference with PTCL broadband customer service as well so I switched to LINKdotNET…much better and the blood pressure is in check too lol!

  • im also trying to display a banner
    im not getting a qasai for eid :(

    • @ڈفر, and now i m seriouslly thinking to start rentaqasai.com :P
      yahan qasai wada kar kay wafa nahi kertay Faraz :D

  • wali

    pl note that datta khel exchange in north waziristan agency has no lineman and the previous one was terminated.the exchange is running on Allah mercy and 30 nos has gone out of order but there is no official to listen.hundred of complain has submitted to GM DIK region SDO miranshah etc.area code is with Bannu 0928-320.No official is listening .previously for installation of one media and solar pennels the Bannu personnel has charged the local customer of 25000 rupees .So u r requested to hear our voice and enquire about that what is going on
    thanks for quick resp.

    • humair

      yaar aap ka to slow hai main ne abhi tk apply kia hai lakin wo ediot abhi tk goliyan kra reha hai.

  • ahmad

    yeah my internet is running very slow so please do anything about it

  • qasim

    what the hell is wrong with internet speed i got DC in every 5 min ???????????????

  • jAlpari

    hehehe i am facing rude and cool attitude of exchange staff as well as 1218 staff but they are really suck.

    I think i will call SLE on 2th may and if problem will not solve i will close DSL / fone service.

    My prob was just abt dsl line but now they give me fone line which has all things poor and can not go back to dialup even.

    They have all excuses.

  • IRSHAD

    TO, DATED-20-05-2009 dated
    THE GENERAL MANAGER
    PTCL PAKISTAN
    RESPECTED SIR,
    I AM CUSTOMER OF PTCL. MY PTCL # 0616512630 . I LOGGED COPLAIN AT 1218 AND MY COMPLAIN # WAS 67 DATED 20.05.2009. I TOLD THAT MY TELEPHONE REPEATED GO OUT OF ORDER FOR HOUR AND BECOME ALRIGHT AUTMATICALLY. THIS HAPPENED THRICE ON THAT DAY . NO LINE MAN CAME TO CORRECT. AT NEARLY 5PM I WAS CONTECTED BY MR MOHD HUSSAIN THE LINE MAN AND ASKED ME THAT NOW YOUR TELEPHONE IS WORKING AND PRESS #1 WHEN CALL COME TO ASK ME THAT MINE TELEPHONE IS WORKING. IWAS TOLD BY THE LINE MAN THAT THE BATTERIES STOP WORKING WHEN THERE IS LOAD SHEDDIND OF ELECTRECITY. SO I HAVE TO BEAR TILL GULGHAT MULTAN EXCHANGE DO NOT GET BATTERIES.I TALKED TO MR MASOOD AT TELEPHONE#6522844 AND MR WAQARTELE.#4541899. I RECEIVED THE SAME REPLY. THEN I RECEIVED A COPUTER CALL THAT IF YOUR TELEPHONE IS CORRECTED PRESS #1 AND IF NOT #2. IDO NOT KNOW THAT WHICH # I SHOULD PRESS. BECAUSE NITHER THE BATTERIES WHICH STOP WORKING WHEN LOAD SHEDDING OF ELECTRICITY IS THERE AS WELL AS THESE STAFF CAN BYE IT.
    SO I REQUEST YOUR HONOUR TO LET ME KNOW WHAT SHOULD CUSTOMER LIKE SHOULD DO. SHOULD I EXPECT ANY IMPROVEMENT FROM YOUR SIDE?
    THANKING YOU IN ANTICIPATION
    YOURS
    DR. IRSHAD AHMAD
    HOUSE#5 .ST# 2. INCOME TAX OFFICER COLONY
    BOSAN ROAD MULTAN TEL.# 0616512630
    e mail. [email protected]

  • yasir

    today the ptcl service agent install my DSL and not give us more time he just only give us 15 minutes and he disconneted my all home telephone connections and he only install the DSL connection and now my all telephones are disconnected. your agent name was fawad who install my DSL connection. According to me your DSL packages are very good but your service is very poor your staff attitude is very bad and i am very disappointed from your service. you have to give training to your staff and give value to your customers.

  • zohaib

    ptcl complaint center response is very poor.People of cocerning department like internet service provider,lineman working very dishonestly.I am writing these lines because i have personal experience of such troubles.If ptcl desire to change general public opinion so resolve our problems.

  • Adeel.Raj

    I’m Using PTCL Broadband. It has good speed and stable most of the time but when problem occurs it take only few hours because of honest lineman. I have to give him 100rs only :D

    And When you dial Help line for complains first junior callers will attend then after some talk he trasfer to Senior Officer. (which takes some times 15 to 30 min Waiting)

    Pakistan Largest Broadband service and Their Customer care is 0.

  • Tariq Javid

    I have already lodged a complaint about my telephone No. 0642522252 Village basti buzdar, Tehsile taunsa sharif which remains continuously out of order. No proper action is being taken. Please help me in this regard

  • zohaib

    ptcl is getting worst day by day its real.

  • zohaib

    u people should be loyal with their clients

  • zohaib

    donot try to cheat their clients. these good messages for those who not usiny ptcl broadband.

  • Worst ever experience of my life with any company, Applied for DSL in Local Exchange, within 1 Week Got DSL installed by PTCL agent, HIGHLY PROFESSIONAL agent FORGOT to tell/write ID and password to us, after some day (about a week), Suddenly DSL light on CHEAP ZTE modem disappeared, tried to reset moden then it took me a day to Retrieve my ID and got reset password, from that day for about 30 days, i managed to get only 12 days of working net (total)

    Complains on 1218, 0800 number, exchange. no results, they promised me to send lineman (VVIP) but i newer seen him

    A man from exchange arrived 2 times, just checked DSL wiring and Internet Setting, nothing happened On second visit he came with spare modem, Same problem on that Modem, and in the presence of him suddenly DSL starts working

    LARGEST excuse by exchange peoples is that I have no TELEPHONE SET on that number – 6639260

    According to Rule they must verify Line Condition prior to Deploy/install DSL

    I hardly managed to get DSL light on my modem, then i can surf net, in 30 days i Hardly got (total) 12 Days of working internet

    (I have Student Package 1Mb)

  • Haq Nawaz Malik

    My phone No. 0514531646 is out of order from Jan, 09 too many times I complaint againt it but no body can take it serious due to the negligenncy of balack sheeps of ptcl deparmment my phone number is still out of order up till now………..

    unfortunately i regularly paid bill up till now I fed up with the service of said PTCL & hate them plz reimburse the amount to me as soon as which you get it for nothing….. if you are unable to provide me this facility why u claimed that amount in future I will not pay any more peny to your deptt…

    plz disconnect my this number & confirm which is very expensive for me for ur negligence & too much efficency,

    Regards & compliments

    Head of PTCL Deptt.

  • Haq Nawaz Malik

    I also complaint for 0514531646 for ur kind consideration but un fruitfull like ur other deff staff plz do the needful & take action against concerned my V phone No. 0519240765 is working properly but land line is a worse tragedy & problem 4me at my residence. It is for ur kind inf that I am performing VIP & VVIPs duties & need co-ordination & advice time to time from VVIPs as we r working on behalf of President of Islamic Republic of Pakistan.

    Kindly take serious action on priority,

    Regards

    Head of PTCL Deptt.

    plz confirm if u may consider it truth.

    Regards

  • zubair

    it really suffer that moment when i brought your dsl service , and never use again a ptcl service again in whole life, it a real lasson for me, shame to be pakistani and shame less moment for ptcl staff, they only now how to collect the money and bill and in return they provide nothing, sorry to say that make this orgnization pvt beacuse they will never more for faclitate for the government funds,
    i complain after 3 days about my phone and dsl service but for a moment it work and the next day i suffer the same satuation , what to do and how to solve this thing , did you have any answer for it,

  • Ghulam Mustafa Samtio

    It is very soorry to say that after the privatization of ptcl department the ptcl,staff performances still same ie very poor.because the telephone line of any subscriber remain faulty more than tow or three days in every month.just like my telephone number larkana 4044482 is faulty since last tow days in this connection my self made the complaint at CFMS BUT NO RESPONES.

  • Shafqat Rasool

    Dear Sir,
    A number of times i have raised complaint through various resources that there is too much noise in my PTCL phone line. But still no corrective action taken regarding this. Due to this noise my DSL connection does not work properly due to again and again re connecting. It does not serve the purpose which i have got DSL connection. I humbly request to kindly take corrective action on top urgent basis.

    Thanks,
    Shafqat Rasool
    Phone.# 0414360482

  • Aslam Hussain

    Assalam o alaikum

    Respected sir

    My telephone no is 34589558. I am using double play DSL and telephone
    My telephone is very noisy and my DSL is not working properly .I am facing lots of problem since one month lots of complaint in 1218 and telephone exchange but there is no response so please solve my problem as soon as possible I shall be very thank full to you

    Thanking you

    Your faithfully
    Sanny
    House# 5/1537 shah faisal colony
    No 5 Karachi

  • ashraf

    Assalam-o-Alaikum.

    bhai jab main ney first time PTCL new connection broadband key liey apply kia to HELP line waloon ne kaha hold kro
    hum app key number ko chak kar key btatey hein key
    kia app key number par ye sahoolat hai ya nahi chak krney key baad HELP line waley boley app key number par ye saholat mojod hai, app ko koon saa package bok krna hai main ney 2MB package bok kra dia wo boley 7 din tak broadband
    waloon ka technition app sey rabta krey gaa,aaj 3 month hogey technition nahi aia, aur isi trah mujhe 3 month hogai hein bar bar oder bok krte krte lekin ab pata chla k app k jitne bhi oders they wo mere city ki mother Exchange sey cancel horahey hein,ab ye kia problum hai pata nahi ya phir PTCL waley nahi chahtey key broadband chaley ya kamiyab ho..? warna HELP LINE waley bok hi na kartey..? agar kisi bhai ko help krsakta ho to plz,

    im waiting your best responce THANKS,

  • It is sorrowfully stated that PTCL has started false and fabricated propaganda that is beyond of facts (as the four computers are running from the first day in my premises) in result of my continuous complaints with complaint No: 91132 dated 10-11-2009, complaint No. 90988 dated 12 Nov.2009 that were forwarded by PTA to officer of PTCL for redressing. They are unable to provide me proper, accurate and quick service. As such they want to protect themselves and want to finish my DSL net service by making false and fabricated propaganda of subletting net service while actually there are my two houses (the address of one house is mentioned on the CNIC of my elder brother Asadullah, the owner this phone No. and other address that is mentioned on bill and on my CNIC) and one in Bathak (which PTA knows about it as its representatives have visited this bathak when I complained against Zong internet for slow speed of their net and their teams with zong teams visited and checked speed on my computer in my bathak that is near to my two houses) and I am using this service from the first day in these three my homes on four computers as I requested the person of PTCL DSL Broad band who phoned me to come for installing the modem and I requested him to bring modem with four out put plugs but he asked me to bring a device namely switch and install it after modem to use the four computers if they are in my own premises That are together with attached walls and there is our joint family of seven brothers. As per clause 7-ix that is not applicable upon me because I am not subletting the net service but using for personal use in my own premises that can be verified by you by sending any Government officials who can ask from the residents of this Goth and my neighbors or you may check The Address given on the CNIC # 424016898098-9 of my elder brother Mr. Asadullah, the owner of this phone # 021-36351408 and can be verified from NADRA record or from the copy of CNIC submitted in PTCL Office for this phone.

    Two persons came from PTCL for checking speed of DSL Net as they mentioned in their attached notice but there was no one of my brothers at the house as I & my brothers were in our offices. PTCL has not informed about their visit. So those two persons were not allowed by the ladies to come in the house. They have been already given my cell numbers but they did contact me because it was only pretension to protect PTCL and not to redress the grievances of a customer and only to fit the hang rope in the neck of a customer by misrepresenting rules as the speed images plus SNR Margin have been sent for consideration before.

    Two Senior officers of Local PTCL exchange Mr. Faisal Ghani & Mr. Attique Saeed both have already threatened me to disconnect my DSL net service because I am complaining against them to higher Authorities from time to time against their irresponsibility and not maintaining service in proper way. They have done a great loss of me and blocked my DSL net service on Thu, 19 Nov 2009 at 11:30 am without any inquiry from me & create prevention in the study of our children and I have been fed up from their behavior and bad service as such if I am not relax I will write to Chief Justice of Pakistan and after obtaining his orders will file a suite in local court of Karachi but prior to it, I request Honorable President of Pakistan, Honorable prime Minister of Pakistan and all Higher authorities along with Telcom Minister and PTA to redress my repeated complaints and stop malpractice of the officers of PTCL.

    I have been given a notice by Mr. Mukhtar Mehfooz SM MM&BB Karachi/PTCL saying that I am subletting their services by using distributions switches that is wrong I am not subletting but using for myself in my own premises. When I got the DSL connection, I requested the man who came to install Modem to bring a modem with 4 plugs for output so that I can run my four computers, He asked me to buy a switch from the market and install it right after the modem. Then I asked him whether is it legal or not. He replied me it is legal as I have been informed him by you and as I am using it for personal use, it is not illegal according to him and if I would like to use it on commercial basis then it need written permission from PTCL.

    This is no case of trade connectivity or subletting broad band net services but Mr.Mukhtar Mehfooz SM MM&BB Karachi PTCL, Mr. Faisal Ghani & Mr. Attique Saeed the senior Managers of Gulshan-e-Maymar Exchange want to run their own kingdom and want to start rules and regulations of pharaoh’s kingdom and has disconnected our broad band DSL net service on Thu, 19 Nov 2009 at 11:30 am without any inquiry from me to stop study of our children and it a great loss of me.

    Would our auspicious Government, higher authorities and officials extend a helping hand and orders to restore my broad band DSL internet Connectivity and also orders to take a drastic actions against the responsible persons deputing official person to hold inquiry that there is no case subletting and reselling their broad band DSL Net service to any other network or telecom company.
    Yours faithfully,
    Abdur Rehman Hijazi

    Dsl Number 02136351408
    Cell Number 03333918940,03132061511, 03002301403

    The Complaint already has been dispatched to PTA against Poor service of PTCL and wrong propaganda of PTCL.

    Date: Thu, 12 Nov 2009 09:54:29 +0500
    From: Complaint

    To: [email protected], [email protected]

    Cc: [email protected]

    Subject: Quality of service with complaint no.90988
    Attachments: Mymap & SNR margin rate.rar (629 KB),

    Change Alignment

    Complaint No: 90988

    1. Kindly redress the quality of service issue of the service to the complainant please and forward compliance report on this matter shall be forwarded to this office by 19 November 2009.
    .
    2. Copy of all correspondence/ status reports related to the enclosed complaint shall be communicated simultaneously to the complainant and this office by the stipulated date.
    An expeditious and logical redressal of the consumer grievance at your end shall be appreciated

    Regards

    Nabiha Mehmood
    Director (CPD)

    Consumer Protection Directorate
    PTA Headquarters
    Sector F-5/1, Islamabad.
    Ph No. 051-9225325
    Fax No. 051-2878127
    email: [email protected]
    http://www.pta.gov.pk
    —– Forwarded by Complaint/Consumer Protection/Services/PTA/PK on 11/12/2009 09:57 AM —–
    Chairman PTA/CHAIRMAN SECT/PTA/PK
    11/06/2009 09:37 AM
    To Super Complaints/Consumer Protection/Services/PTA/[email protected]
    cc
    Subject Fw: Complaint for Slow speed of internet and noise in phone line with evidence of images.

    —– Forwarded by Chairman PTA/CHAIRMAN SECT/PTA/PK on 11/06/2009 09:37 AM —–
    “arhijazi”
    11/05/2009 11:28 PM
    Please respond to
    “arhijazi”
    To , , , , , ,
    cc “Jamal Abdul Nasir/RGM-III Karachi/PTCL” , “Abdulla Yousef/SEVP Business South/PTCL” , “[email protected]” , “Sikandar[email protected]” , “Shabana Ikram/SM Ops IP&MMBB Karachi/PTCL” , “[email protected]” , “[email protected]” , “Farah Qamar/Company Secretary/PTCL” , “Genral Manager PTCL” , , ,
    Subject Complaint for Slow speed of internet and noise in phone line with evidence of images.

    Dear Sir/Madam,

    It is sorrowfully stated that a formal action has been taken by PTCL Gulshan-e- Maymar for upgrading my internet speed bandwith from 1mb to 2mb after having request from me but the action was only for showing and only have to pay the charges of 2mb as the speed of internet began to drop less from the usual speed of 1mb or like dailup speed and visuals of SNR margin are being attached with this complaint for you consideration and real action against PTCL to increase the speed of my internet speed bandwith from 1mb to 2mb but the speed droped down and started disconecting internet connection after every two minutes as the SNR Margin is droping down more than 20db and some times it is going to -10db.

    I came to know through PTCL G.M Mr. Mushir Khan that internet cannot be given at 3km distance on copper wire and it is imposible to continue internet at such distance for 2mb beacuse 1mb speed is also droping down beacuse copper wire cannot maintain the speed and the internet is comping to my house is on copper wire while there is fiber optic at 1.5km distance from my house and it is near the KIIT College Gulshan-e-Maymar at some distance from the cabinet of copper wire. The GM Mr.Mushir khan asked me if PTCL shift my phone line pairs on the fiber optic from the copper cabinet box of sector Y to Fiber Optic Point near the KIIT College burried in 2005 which is 320meters away from the copper cabinet box but the Mr. Faisal DSL officer Gulshan-e-Maymar PTCL Exchange asked if they shift my phone line pair on fiber optic my number will changed that will start 368 instead of 363. I have no objection about my number changing because I need good speed of internet & noiseless phone line for calls recieving.

    Would you please consider my application sympathetically and extend a helping hand ordering PTCL Gulshan-e-Maymar to shift my phone line pair from copper cabinet box to fiber optic point in order to give me proper speed of 2mb internet as I am paying the charges of 2mb but getting the service of 1mb or dailup and noiseless phone calls without stepmotherly treatment with me.

    Yours faithfully
    Abdur Rehman Hijazi
    Dsl Number 02136351408
    Cell Number 03333918940, 03002301403

    D/A

    1. My Map
    2. SNR Margin images
    3. downloading speed status

    Recommendation of G.M. MM&BB Coord Karachi.

    On Sun, 1 Nov 2009 18:40:57 +0500, Muhammad Mushir Khan/GM AN Ops n Mtce-III Karachi/PTCL wrote:

    Jamal sahib,
    Kindly ask BM G/Maymar to off load this copper PSTN into OFAN if possible so that our respectable customer can avail 2mb DSL connectivity which is at present not possible due to the distance & QOS issues.

    Warm Regards
    M.Mushir khan
    General Manager MM&BB Coord Karachi
    http://web14.maktoob.com/mail2.newlogin/[email protected]
    ________________________________________
    From: arhijazi [[email protected]]
    Sent: 01 November 2009 17:51
    To: [email protected]; Jamal Abdul Nasir/RGM-III Karachi/PTCL; Muhammad Mushir Khan/GM AN Ops n Mtce-III Karachi/PTCL; Muhammad Azam Khan/SM MM&BB-I STR-II Karachi/PTCL; Shabana Ikram/SM Ops IP&MMBB Karachi/PTCL; [email protected]; Abdul Ghaffar Rao/SM Dev & Special Project-I Karachi/PTCL; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
    Cc: [email protected]
    Subject: Complaint for Slow speed of internet and phone line with evidence.

    Currently a Notice was sent to me by PTCL in reaction of above mentioned complaint:

    Date: Thu, 19 Nov 2009 11:18:07 +0500
    From: Mukhtar Mahfooz/SM MM&BB Karachi/PTCL

    To: “[email protected]

    Cc: Sahar Iftikhar/Manager Legal KHI/PTCL , Rafique Ahmad Sheikh/Manager RA n FM Karachi/PTCL , “[email protected]” , Muhammad Mushir Khan/GM AN Ops n Mtce-III Karachi/PTCL , Ghulam Mustafa/GM Legal – Comm & Corp Affairs/PTCL , Gul Ahmed/EVP Regulatory Affairs/PTCL , Jamal Abdul Nasir/RGM-III Karachi/PTCL , Muhammad Qasim Khan/GM RA n FM/PTCL

    Subject: SERVICE VIOLATION/TERMINATION NOTICE
    Attachments:
    BB form B.JPG (1 MB),

    Change Alignment

    Dear Customer,

    On your complaint, a detailed visit was again conducted at your premises & our operations/broadband team has again learnt out that you have sublet our services in the local area by using distribution switches. It is also submitted that you were earlier verbally notified by our General Manager also, that this is violation of terms & conditions mentioned at the time of contract on the Service Order form #29320. As per clause 7-ix, the customer is not entitled to trade the connectivity resell, hire, transfer, or otherwise dispose broad band service without any prior permission from PTCL.

    Also, it is mentioned in the terms & conditions that the violation of the same render the customer & any other offenders associated with him liable for criminal & civil legal action as well as termination of service.

    It is intimated that due to your violation of Company’s terms & conditions, your PTCL broadband services will be terminated with immediate effect.

    Regards

    SENIOR MANAGER (MM&BB)
    PTCL H/QRS SOUTH

    • Ashraf Hanif

      Sir,

      I bought PTCL EVO for Rs: 6,000 at Multan last month , it was working fine there. PTCL claimed that it will work all over Pakistan. But my EVO is not working in Karachi and I could not even reload scratch card of Rs:2000/ for which I had to send it back to Multan to load cards.

      Now after loading card and its connectivity is not possible and its over 15 days that I am going in customer center in Karachi ( near Mehta Place) and talking them on phone (021-35810135-6 , 021.35402598 ) many times but the matter is not resolved yet.

      They are unable to trace the fault and my complaint is jumping between PTCL Lahore and PTCL Karachi who are blaming each other just to hide their inefficieny causing me mental torture and financial loss.

      Its Rs:2000/- package and my 15 days are almost over , who will pay that loss ? Will this fault ever be traced ? Why cant they replace me the device if it is not working here in Karachi?

      After being a rolling stone for two weeks I have to contact PTA and hope to get the matter resloved and seek help and support.

      With Many Regards

      Muhammad Ashraf
      CNIC 36302-9542416-1
      Flat 1, 8-C 3rd Commerial Lane
      Zamzama Commercial Center, Karachi
      Tel 021-34298600 / 0300-8731959

    • Abdur Rehman

      Remove these comments

    • hanif

      Allah kray tera telephone kabi zahni ho

  • zafar iqbal dr

    Dear General Manager,
    Pakistan Telecommunication Company Ltd.
    Karachi.

    My telephone no. 021-34533191 is non functional since 8 days.Complaint was registered at 1218 but could’nt work so far
    . I request you to please take necessary action in this regard.
    Your early action will be highly appreciated.

    Best Regard

    Dr. Zafar Iqbal
    0300-3615547


    نہ افغانیم و نی ترک و تتاریم
    چمن زادیم و از یک شاخساریم
    تمیز رنگ و بو بر ما حرام است
    کہ ما پروردۂ یک نو بھاریم
    (اقبال)

    ظفر اقبال

  • jagu mal

    my telefone nbr 0238571093 is not working since three weeks.

  • jagu mal

    my telefone nbr 0238571093 is not working since three weeks i also complaint on 1217 but it coudn’t work so far plz take necessary action to this regard

  • humair

    yaar shuker kero leg gaya hai

  • ashraf rana

    Assalam-o-Alaikum

    mere pass PTCL connection laga hoa hai,

    kia ye baat sach hai(TRUE BROADBAND INTERNET 0 KM) ya zero key sath 2 lagana bhool gaye,

    best regards

  • ashraf rana

    Assalam-o-Alaikum

    shaid idher bhi koi sunney wala nahi…………

    best regards,

  • Haq Nawaz Malik

    Dear Sir / Madam

    Plz help me, I paid PTCL land line bill regularly up till now,… but my PTCL no. 051531646 is still not working properly just working two or three days in a month but I have to paid for nothing for the whole month.

    Kindly take an appropriate action to remove the said problem as you claimed monthly bill very efficiently properly.

  • Haq Nawaz Malik

    Dear Sir / Madam,

    Thanx for sending the monthly bill for my PTCL land line no. 0514531646 very efficiently, I paid it regularly.

    But it is sorry to say that my said no. is not working properly just working 2 or 3 days in a month,

    Kindly inform the concerned that why they claim the charges for the whole month if they are not illegible to provide the said service why they claim 4 it or provide the facility as required.

    Regards

  • Mohammad Zubair

    TO:
    PTCL Karachi

    Subject: Complaint regarding repeated break down of Telephone no. 0213-6961992 , installed at House no#L561 Sector 5L North Karachi

    The above mentioned phone line has been out of order for the last couple of weeks.I have launched complain at 1218 many times.I humbly request that you look into the matter and find a permanent resolution to the problem.
    I can be contacted at the following number:0343-2461233
    Thanking you

  • fahad Usman

    To: The General Manager
    PTCL, Islamabad.

    From: Fahad Usman
    Shalimar PVC Pipe Factory,
    Jahania bypass road.
    Khanewal

    Date: 23-1-2010

    Subject: PTCL LINES OUT OF ORDER(065-2551884)

    Dear Sir,
    I like to bring in your notice that last week below mentioned numbers are out of order even this problem is in the notice of Exchange and My complain Number (30)(55) but there is no progress. We are facing problem so please do the needful on priority.
    Number is as under:

    Thank you for your cooperation.

    Best Regards

  • AZAM AZIM AZIM

    21 JAN 2010 I HAVE INSTALLED BROADBAND SERVICE 1 Mb. internet connectivty very first day is very fast but the 2nd day of service my ptcl phone and net service is dead . unfourtantly . that time i get launch the complain but all of vain . no lineman coming and no phone response till today. once again i lodge the complain on 30-jan-2010.complain no 34 against the phone #5010143. ab mein yeh soch ne per majboor hoon k apne phone k liye main broadband ki service nikal doon. KHUDA KARE K MERE WATAN K EIS IDARE KO ALLAH AWAM KI SAHI TARAH SE KHIDMAT KERNE KI TAUFIQ DE.DEKHNA YEH HAI K AB SE KITNE DINO TAK MERE PHONE KI SERVICE BAHAAL HO TI HAI.

  • AZAM AZIM AZIM

    I AM CUSTOMER OF PTCL. MY PTCL # 5010143 . I LOGGED COPLAIN AT 1218 AND MY COMPLAIN DATED 22.01.2010. My phone No. 5010143 is out of order from Jan, 22 too many times I complaint against it but no body can take it serious due to the negligence of black sheeps of ptcl deparmment my phone number is still out of order up till now……….. i am using double play DSL and telephone
    My telephone is out of order and my DSL is not working properly .I am facing lots of problem since 21 jan 2010 lots of complaint in 1218 and telephone exchange but there is no response so please solve my problem as soon as possible I shall be very thank full to you
    THANKING YOU IN ANTICIPATION

  • malik hyder

    R/sir
    this is 2nd time m complaing my # 02135073344 not working last 3months, n bill is showing calls,now I’ve want to stop this no.bcuse no more services required,and no need PTCL at this end………

    malik hyder

  • saba

    hmara dsl sahi trha kam ni kr rha.kabhi chal jata hai kabhi ni.hm ne aik month se lagwaia hai lakin ab aur sabar ni hota.ya to servise band karan ya phir sahi pakg dan.hmara dsl no.d38e98b32635 hai.hum student pakg lgana chahte hain.please kindly grand me eccept my request.

  • asim badini

    sir pichle aik 1 months se amare poore nushki city mai dsl connecion slow hai liahza am req karthe hai ke amare complaint par amal kia jahe warna poore sher na fasla kya hai ke is month ke akhir thak dsl set nai uha tho sub apna connection unactive karenge pllllzzz sir

  • Sohail

    Toady 03-05-2010 I return back to my DSL Modem to Defence telephone exchange due to improper service.
    I lodge my first complain on 23-04-2010 or 24-04-2010 and than after every day I lodge my complain about the improper work of my DSL,But nobody give me satisfactory reason, Some times they blamed to Modem setting and sometimes due to telephone exchange technical fault,
    Helpline service is very bad for talk to operator/technical staff need an hour, Plaese check the data from my call history of my landline and cell phone 0333 3685566 for confirmation, Every time after a long wait some times 58 minutes and more than an hour I didn’t get any positive result, Today I visit to Defence telephone exchange at about 9 AM but no DSL staff was there, The DSL staff come on duty after 10 AM and after that they told me that they have not received any complain about my DSL from the concern department.
    Sir, What is this joke ? I expense couple of hours from my cell phone and PTCL landline to register my complains but no one if forward my complain to the DSL staff, Today I left my DSL modem after improper answer at telephone exchange,
    Now my modem is lying in the Defence telephone exchange and What may I do ? What is the solution ?
    Please exchange my modem with a proper working modem or disconnect my DSL service if the PTCL staff is not interested to give me DSL facility from our company
    I hope I will get the reply soon

  • irshad ahmed

    with due revence,it is submitted that we the undersigned applicants were regular customers of ptcl as we were given 10 numbers ptcl landline phone connections in the year 1995-96 and the cable network system was laid down from tando adam to our thickly populated village .we enjoyed the facility of ptcl phone connections for more then 10 years but due to the sudden breach of rohri canal in the year 2007 a small damage caused to the cable network system sadly to say that due to criminal negligence,in efficiency and mishandling attitude of more corrupt and less-efficient the SDO MITHAL ARBANI who is now working as DE phones sanghar, all the connections of our an sound reason, we the regular customers of ptcl rpeatedly approached the DE MITHAL ARBANI and frequently visited his office and made requests by folding hands and moving written applications to make our phone numbers workable but earlier the put us on false hopes and there-after flatly refused by saying that give me Rs 5000 per connections as an amount of bribe other wise I will sale out those ptcl numbers to the person pf my choice ,but we plainly refused to him . Now all those numbers are functioning to some other persons in tando adam town .and all those numbers have been sold out in consideration of money by the said DE & SDO PTCL Tando adam. we the regular customers of ptcl rpeatedly approached the DE MITHAL ARBANI and frequently visited his office and made requests by folding hands and moving written applications to make our phone numbers workable but earlier the put us on false hopes and there-after flatly refused by saying that give me Rs 5000 per connections as an amount of bribe other wise I will sale out those ptcl numbers to the person pf my choice ,but we plainly refused to him . Now all those numbers are functioning to some other persons in tando adam town .and all those numbers have been sold out in consideration of money by the said DE & SDO PTCL Tando adam. It is therefore humbly requested to your honour that kindly take immediate notice of it, initiate departmental inquiry against the said corrupt and inefficient ptcl officals who are black sheep of the department and make our 10 numbers ptcl phone connections workable as we are much interested in continuing the same. Thanking you sir .

  • Shahzad Manzroor

    Dear Sir/Madam,
    I would like to you mention a problems which have been facing for one month which my home number 064-2471441 my address is house no 1446 block no 18 fareed abad colonu Dera Ghazi Khan.I got a number but i can’t receive conection and thy also give me a DSL conection with modam without my permition this is to much if you can’t do somthing 4 me then remove my number from your ptcl list. Ptcl line man are available they did’not help properly and said we have not phon cable in oue stor.please take an action on this issue.
    Best Regards
    Shahzad Manzoor

  • Syed Zubair

    Dear General Manager,
    Pakistan Telecommunication,
    Karachi.

    Subject: UNSATISFACTORY OF TELEPHONE NO. 32851744, 32855744

    Dear Sir,

    We would like to draw your attention about above telephone and we lodge complain in your Divisional Engineer West Wharf Exchange and Complain centre for the last 02month.

    We have no response from your office.

    We request you to please look into the above matter on urgent basis.

    Thanking you,

    Syed Zubair
    0321-2738044

    • Syed Zubair

      Tanks

  • My ph # 4539319 is not responding for 15 days pl look into the matter pers and obliged

  • To,

    Incharge PTCL
    Islamabad,

    Ltr of appriciation is convey as the complaint dt 24-5-2010 of my Ph: # 0514539319 has been removed.
    Thanks.

  • my ptcl no. 37722848 my internet speed not right and very slow why? Pl. tell me and time by time DSL service broken why?

  • Faraz

    There is a need of another landline service to compete ptcl morons…

    • m.shamim alam

      slama o alikum
      our ptcl num 02135077000 is not working from long time so plz check this num and do correct him that why our internet not work. and noise in a connection.

  • A.Razzaq

    My PTCL DSL is not active since last 16 days,i registered my complaint on 1218,after 3 days DSL technician came to me and said there is noise in line so i again contact at 1218 but no responce,DSL technician also informed to them about problem,then i went to concern exchange(karachi airport)and informed to DE Mr.Fahim as well as Director Arif Kamal,they assure me your problem will rectify to day,but again no result,i have visited 4 time and put lot of complaint but nobody take action on my request,after 3rd meeting with DE,he asked me to contact area Engn.Asim naveed,when i contact him,his attitude was very rude,he totally refused to solve my problem and said it is cable fault,when it will clear then your problem will solve,he did not give me any time of clearance,complaint is one side but atleast behavair of PTCL officers should be mannerable,i have sent mail to some official but no result,its look like PTCL ship going to sink,whole managment is non cooperative,i dont think so privatisation put some effects on PTCL,it became more worst service,if any body have some solution to solve it then plz write me at [email protected] or contact me at 03213744317
    Thanks

  • my home telephone is faulty from many days and technical staff of ptcl cant rectify the fault
    kindly arrange to rectify my telephone line fault
    Phone # 046 2521678
    regards

  • kindly rectify my telephone # 046 2521678

  • Atif Javed

    I would like to bring in your kind notice that my dsl is not working properly from last 20 days+, i made so many complains but still awaiting proper solution. At 1218some one says my modem is over,(if modem is over then how its get connected some time) some one says line parameters not stable. everytime when i called at 1218 get answer that in next 24 hours problem will be solved, but still awaitng that 24 hours. I have not any regular officer number to write email. So you are requested kindly forward my request to concern department.
    Waiting for your favourable action.
    Regards,
    Atif Javed
    042-3-7491012
    0346-4639844 & 0323-4230234

  • Abdul Saboor

    I had applied (online) for PTCL connection in July 2009 which has proved to be a blunder from me. After having no response for 2-3 months, I enquired about the status of my application. In reply, I was told that due to technical problems, land line connection could not be provided. PTCL, instead, offered me Vfone connection (probably in October 2009) which I declined.

    Later, all of a sudden, PTCL started sending me monthly bills (since Nov 2009).
    On receipt of 1st bill, complaint was immediately lodged on 080080800, 1236 and 1218. On receipt of 2nd bill, complaint was again registered on all numbers given on the bill and available on PTCL website. I also tried to contact the Divisional Engineer, Sr. Operation Engineer and RGM but all in vain.
    On receipt of 3rd bill, the complaint process was repeated and it was also lodged with PTA.
    Subsequently, after a week, a call was received from PTCL , assuring me that billing would be stopped immediately.

    However, the next month bill (4th) was again received. The complaint was again registered. But , as per matter of routine, the 5th monthly bill was also received (without any connection). This time the bill was received with a threatening letter/ notice; this was absolutely a criminal and strongly condemnable act.

    In reply, I again emailed to PTCL & PTA condemning the irresponsible attitude and poor management of PTCL. I made it clear that I reserve all the rights to defend myself by all means. I also made it clear that in case of any mishap, the PTCL management would be fully responsible.

    Soon, thereafter, Mr. Khalil Ahmed Dharpali (Business Manager Ops KIA Division STR-II Karachi), first contacted me over my cell number and then visited my residence (on 17th April 2010) and assured me that all extra charges would be waived off and connection would be given immediately. On this commitment I allowed for connection, which was another blunder by me.

    The line was soon installed but without any service/ calling facility.
    I again started complaining. Mr. Khalil Ahmed Dharpali then advised me to pay the bill first to have calling facility.

    Anyhow, the bill was paid. Meanwhile, the next monthly bill was received which was also paid

    But unfortunately the telephone service was gain disrupted/ discontinued after few days which is still unavailable on my number.
    I have made complaints to all relevant authorities by all means but till today no response has been received from anyone.

    I am suffering from such poor, regrettable and condemnable behavior of PTCL since November 2009, but none of the PTCL officials has paid any attention or tried to resolve the issue.

    PTA has also proved to be totally helpless in this regard as it has totally failed to resolve the issue or take any action against PTCL for embarrassing me since last 9 months.

    In response to my complaint dated 14th June, PTA had advised PTCL not to levy any bill in the absence of provision of services to the complainant, but PTCL is continuing sending me bills without restoration of service which is clear violation of PTA instructions.

    After having suffered for last 9 months and in view of the regrettable attitude of PTCL, I have conveyed my decision to PTA and PTCL that no more bills will be paid (as I have already paid far more than the use of service which remained available for only 20 days during the last 8 and half months of embarrassment and humiliation) and in case of any mishap (as PTCL had previously threatened me) all responsibility will be on PTCL.

  • Dear Sir/Madam

    Assalam-ul-Alaikum

    Meara ya Masla hay kay ( Mara VPTCL phone jab connect hota hay tab kaife speed kaam hoti hay kiya? PTCL VPTCL user’s kay liye kuch soch raha hay humay bhee speed ki sakhit zarorat hay. Please do some thing your VPTCL user.

    Thanks

  • ramzan

    my dsl not work properly many days i camplain on 1218 & nearly office but not respondin pls

  • Raja

    Salam to All.

    After regards and going through all these complaints, it is evident that PTCL is only up to grab money from people of Pakistan with their monopoly.
    I am also one of the aggrieved of ptcl by their worse connection speed and outstanding dues every month with mentioning various lame reasons.
    I got my phone connection shifted from my one home to other, as a result of which they imposed Rs. 500 service charges Rs.15 tax and Rs.475 without mentioning any reason, not only this they imposed some VAT Rs.227 and W.H Tax Rs.124/- all these charges are with no clausible reason some may be called Tax but what about the rest.
    Not only this but i also had to suffer/wait for couple of weeks awaiting for installation of connection at my new home.
    The bottom line is fellows, that we shall contact Consumer rights protection Court. That Court just need an application no plain paper by the applicant, no need of lawyer or any suchlike person/thing and giving reply to PTCL of their evil acts. A friend of mine in nearby city did so few days ago and up till now the Court is summoning all the High-ups of PTCL and now he says that he feels good, when they are also aggrieved of the consumer. Moreover, they dont have any option of complaints on their website.
    I am also up to snatch my right instead of begging from this deaf company and suggest u all the same.

    Rise for your rights.

    Truly

    Well wisher.

  • dilshad ali dayo

    my phone number is out of order since 10 months but no feedback. all possible effforts were made but without avail. A false message received from 1218 that problem resolved with reference of sdo thatta but there is no check and balance on him . my no 0298776222 is out of order vsince 10 months . G M Operations required to take action.

  • syed khadim hussain shah

    hahahahahaha mera phone number 0243551730 3 month sy DSL khrab hi her officer G.M tk complain ke hein akhri umeed ye thii magar yahan to muj sy b bry mazlom bythyn hein assan hath kadya bhhaaa hahahahahahahahah haq da nara hahahahahahahahah

  • Sheraz

    A New Happy News Form PTCL BROADBAND Offer
    New year plain
    Loadsshadding in NET services while working with the clients outside the country suddenly net disappear ???????????????????????????
    Client is not my father servent Mr PTCL BRANDBAND your services is suddenly down 12:55 PM. Again on 5:45 PM. Due to your Wonderful Services and loss my valueable client
    . Please inform the customer about your loadshadding schedule of Broadband
    Because your services are awessom and wonderful.

    Great People with great services always remember PTCL BROADBAND with nick name BAND BAND BAND AND BANDAGE SERVICES

  • usman

    my dsl works veeeeryyyy slow while m paying full charg according to ptcl …..then why ptcl give not full speed as well ……

  • usman

    my dsl works veeeeryyyy slow while m paying full charg according to ptcl …..then why ptcl did not give full speed as well ……

  • Hameedullah Khanzada

    Dear PTCL staff ,
    Iam customer of you.My reguest from you that is .Manytimes the ligh of modem turn off mu DSL not working well my complaint are these please the DSL STAFF accept my complaint or do better things to us OK .THANK YOU

  • Hameedullah Khanzada

    Dear PTCL staff ,
    Iam customer of you.My reguest from you that are .Manytimes the ligh of modem turn off my DSL not working well my complaint are these please the DSL STAFF accept my complaint or do better things to us OK .THANK YOU

  • karim bux

    my ptcl no.34655203 closed from six months many complains on complain nos. and meet with D.E,and SDEO but my problem not solved yet line men says u need a wire and demand 4000/- for wire kindly solve my problem

  • Dr.Zahid

    Dear GM
    Very regret to say our land line 074-4041550 is out of order for three days. This is usual the matter gets resolved after so many complain but for few days and after few days wither there is no tone or noise. Please look this issue personally to resolve the same.

    Due to this even we disconnected pur dsl connection. If the same conditions persisits will discnnect outr land line, this is the option only.

    Please look into this matter personally

    regards

    Dr.Zahid

  • muhammad ikram ur rehman

    I am holder of PTCL No 0642465628 and became patient of Hypo tension and diabetes due to stresses given by PTCL Authorities DG Khan. My all PTCL bills are paid and zilch outstanding against me but for the reason unknown often my connection remains dead and I have to file complaints in this connection time and again, record of which may be checked on PTCL, PTA complaint port folio against my No 0642465628 .For a short period my grievances redressed by PTCL Authorities DG Khan. Now days my connection tone is noisy often my DSL service remains suspended in view of the fact since last two months, I have requested to PTCL Exchange Authorities DG Khan even to Mr. Faiz PTCL Line man of the vicinity in person but not an iota of them bother to hear or pay consideration to my request. I have also filed complaints to PTCL Hotline 1218 on 1-3-2011, 2-3-2011, 3-3-2011 vide complaint No I, 28, but as normal nothing has been done so far in this connection as accustomed and I am paying PTCL and DSL bill regularly against their bad services. It seems that DE of PTCL exchange DG Khan is incompetent in his duties. Do I have committed a slipup to get services of PTCL and DSL service? .in view of above I have left no alternate to bring in the notice of PTA and ATISALAT authorities as well as consumer court and other suitable forum. My cell No are 03336495628-03457135628 Dated 03-03-2011

  • Rehan khatri.

    i have very tired to use dsl internet i have 4mb internet package but it is working less than 1mb but now i m thinking that they have not solution of my problems because of i have complained 3time but this is my 4th time complain in during one month i think they are sick they need medicine and asome time internet disconnect. i think other cable network is better than ptcl broadband.

  • Muhammad iqbal

    To,

    The Divisional Engineer
    PTCL (Broadband/Telephone)
    Mirpurkhas.

    Subject DISENGAGEMENT OF DSL CONNECTION WITH TELEPHONE LINE DUE TO GHASTLY SERVICES PROVIDED BY PTCL

    Undersigned has facing very difficulties due to ghostly services in shape of DSL provided by PTCL with the end result I have humbly requested please repeated please disconnected DSL /Telephone connection No.0233-872137 with immediate effect.

    Dear sir I have lots of time recorded complaint on 1218 and local PTCL officials during 06 months (please check the record), concerned officials send the massage on my mobile number that your problems of DSL has been resolved. This is false and fake the service restore only for one or two days and then same position.

    Recently on Saturday on 09-04-2011 I have leaved from office only for resolved the DSL problems and contact local office of PTCL. In this connection technician came at my house and repaired the telephone line but after two days I face same problem.

    It is therefore, that the connection my kindly be disengagement with immediate effect on receipt of this letter and final bill may be issued after deduction of charges for the month of April 2011.

    DSL equipment with all accessories is enclosed.

    Thanks

    (MUHAMMAD IQBAL)
    Mirpurkhas
    Cell No.0300-3318207
    C.C to:

    1 The Vice President PTCL, Islamabad
    2 The Ombudsman, Mirpurkhas Region, Mirpurkhas

  • roben shahzad

    hi my ptcl connection is out of order last 5 months. i m paying my bill properly.. My line is not with DP.. Ptcl line mans r not coming they r just pretending ….. plz tell me may i cut the connection…. we r just giving money every month…. my no s 0523-511910……kindly suggest them do their work properly…. i compaint many time they just ask today it will work……thx sir

  • MAHMOOD AFTAB

    To, directer ptc

    subject: problem internet connection within 2 month. my no. 041.2410655 faisalabd

    i am from belgium. my name is reg client mahmood aftab from faisalabad. i have ptcl since 5 years. but open connetion before 4 month ago. but service internet is very poor. ptcl connection dead in a week 5 days bad 2 days good. my brother complaint more time in islamabad but poor. responce. in this time conection down. this is not good. ptcl no cooprate with me. if you can remove complaint ok if our problem no solve as soon as then i remove internet conection. many private companies who have good internet service i join him. but this is shameful for ptcl service. thanks

  • MAHMOOD AFTAB

    sir kindly u check previous 2 month complaint dairy. our coplaint added. our exchannge gulifshan colony. the staff dont know about fiber internet connection maintiness and their poor responce. please coperate with us. please solve my problem permanently. ptcl and internet service both not good. every week this problem. i am thankfull to you for this

  • Malik mubashir

    If any one have serious problem about ptcl services so contect me i can resolve your problem

    Regards,
    Malik Mubashir Shahzad
    03335456581
    Ptcl Investigator,

  • jan khan

    my phone #0997440248 is out of order since last two week.lot of complaints lodged but all in vein.

  • farid uz zafar

    sir,
    i m the user of ptcl land line and broad band no. 0213 6952121, since last 3 months i m facing great problem in my phone and broad band line, my line becomes dead after every 2nd or 3rd. day, and i have complained so many time in 1218 but they rectified the problem trmperorily and again after 3 days it becomes dead and i have to complain again and again which is very painful to me.
    therefore i request you to kindly take notice of this and take action against the person incharge of this area for his irresponsible duty.
    thankyou.

  • Meher Iqbal Khan

    Assalamualaikum

    Respected Sir/Madam,

    With due respect, I beg to state that I am a citizen of Karachi, my PTCL number 021 35011028 has been off since 4 June 2011. Thus facing lots of inconvenience. Has reported several times even in Head Office of Karachi But didn’t have any response yet. Kindly pay attention on our complaint because I didn’t pay the bill of July and August 2011. And requesting for cancelation of bills as we are not using PTCL service due to deadlines.
    I hope you will take an action. So I will be grateful to you.
    awaiting for your cooperation.

    Thank You.
    Best Regards,
    Client: Meher Iqbal
    Address: House No#329, Area C-1, Landhi No# 2, Karachi-30
    Phone: 02135011028
    [email protected]
    Exchange No# 044,
    89 Landhi Telephone Exchange Karacahi

  • Meher Iqbal Khan

    Assalamualaikum

    Respected Sir/Madam,

    With due respect, I beg to state that I am a citizen of Karachi, my PTCL number 021 35011028 has been off since 4 June 2011. Thus facing lots of inconvenience. Has reported several times even in Head Office of Karachi But didn’t have any response yet. Kindly pay attention on our complaint because I didn’t pay the bill of July and August 2011. And requesting for cancelation of bills as we are not using PTCL service due to deadlines.
    I hope you will take an action. So I will be grateful to you.
    awaiting for your cooperation.

    Thank You.
    Best Regards,
    Client: Meher Iqbal
    Address: House No#329, Area C-1, Landhi No# 2, Karachi-30
    Phone: 02135011028
    [email protected]
    Exchange No# 044,
    89 Landhi Telephone Exchange Karacahi.

    please update me via e mail or can contact me on cell: 0332-3763889

  • noman khan

    PTCL Phone not working last 13 days 02136970694

    Dear Sir,

    Please note that our Broadbent not working last 13 days on 11.08.11 we have continues complains to PICT office but no any auction against to resolve.

    Please lock in to this matter and solve ASAP.

    Further, We have request to you please arrange to weave Broadbent charge on this month.

    Thanks for advance you cooperation highlight.

  • sageer

    Dear Sir

    please help me
    062-2882975 , still in radious from one month. i vesit the exchange many time many complaints but no responce. please help me sir.

    haji sageer ahmad
    bahawalpur

  • Naseer Abbasi

    Subject ; Illegal Transfer of Telephone No. 051-4472954-9
    My previous complaint # 180,197 & 208 refers.

    1. Mr. Abid Shehzad , hired my house in 2005 and applied Telephone connection for which I have given permission to him with the ownership papers and telephone number 4472954-9 installed on 29/1/2008 in my house in the name of Abid Shehzad. Abid Shehzad vacate my house on 26 August 2011 He has not paid all utility bills pertaining to him. Today I have received telephone bill of telephone No 4472954 and I ring on that number and it seems that the said number has been illegal shifted on his new living accommodation with the co-operation of your corrupt staff and the bill for this has not been deposited since last two months. His living accommodation is not in my knowledge.

    2. Please investigate from your staff as to why they have shifted the said number without my permission as the ownership papers and permission was granted by me.

    3. With immediate effect I hereby withdrawn my permission and owner ship papers. Please issue orders for disconnect the said number and intimate me immediately.
    No action has been taken and another bill with area of previous 3 months balance has been received today on 19 Nov 11. G.M PTCL is requested to issue orders to close this phone # immediately and disciplinary action against crupt PTCL employees may also please be taken.

    Yours sincerely

    Naseer Ahmed Abbasi
    CINC 37405-0224759-3
    House No. 526/9, Street –4
    Babur Colony, KRL Road Dhoke Gangal Opposite KRL Offices
    P.O. Fazaia colony Rawalpindi Tele : 051-4476024,0333-5362895
    Date : 24/11/2011

  • Ali Nasir

    sir i have a cable problem from one month i daily registered complaint number no any one take action on the ptcl line mans sir my number is 0723641668
    and my mobile number is 03013549890 sir plz take action on ptcl line man officers here is bastered s.d.o he don’t do our work i m disable person i am daily going to ptcl franchise but they do not give me response i am from Ghotki/Daharki

  • asad khan

    hi: ive applied for 2 mb speed dsl, after sum months ptcl upgraded that to 4 mb without my knowledge, and wen i received the bill, 1999/ rather that 1499/- + 1000/- for 50gb charges and i went to the exchange, the ptcl employee misbehaved and snatched the bill, shit to ptcl, hope will have same end like G.T.S.

  • Yasir Alam

    hamen aap ki internet facility nahin chahiye plzz aap ye humse wapis le len or august 2011 se abhi tk k pese hamare main adjust karden q k main kal bhi aap ko caomplain kar chuka hon lekin koi action nahin liya gaya abhi tak aap k B.M ko bhi application di k hamara top wire change kiya jae lekin wahan se issue hogaya lekin abhi tak lagaya nahin gaya ptcl telephone exchange new Karachi branch se keh k plzz hamara ptcl or internet service bhi wapis lelen humen aap ki ghatya service nahin chahiye or ptcl telephone exchange se ” Mr.Talha ” ki call aai thi k aap k net ko fiber pe convert kiya ja raha hai 1 se 2 din k liye band kiya jaega lekin aaj 6 din hogae hain lekin aaj tak koi respoce nahin mila

  • M.NAZEER

    Nazeer Md
    (4:00AM )

    to mnazeer, bcc: mnazeeruk
    i am using ptcl Dsl connection for the last 1 year and have face problem many time as well as have to bear dishonest behaviour of ptcl’s employees.They are such a liar persons.They always try make people fool.Allah gives us Hadiyah.
    just at being from last week my dsl connection remain out of order &complaint already recorded to the Depp ( as num given me NIL)but since to till now no one responceded
    for the same as subj complaint num ;- not given & position is still as well as before so any official relevant to dsl would like to make a show cause to the under staff that why they are doing so with custommers of ptcl/dsl users hope may be some one look in the matter seriously in the interest of ptcl THANKS

  • M.NAZEER

    ptcl…dsl..comp..080302012
    Inbox
    x

    Nazeer Md
    (4:00AM )

    to mnazeer, bcc: mnazeeruk
    i am using ptcl Dsl connection for the last 1 year and have face problem many time as well as have to bear dishonest behaviour of ptcl’s employees.They are such a liar persons.They always try make people fool.Allah gives us Hadiyah.
    just at being from last week my dsl connection remain out of order &complaint already recorded to the Depp ( as num given me 5 )but since to till now no one responceded
    for the same as subj complaint num ;- not given & position is still as well as before so any official relevant to dsl would like to make a show cause to the under staff that why they are doing so with custommers of ptcl/dsl users hope may be some one look in the matter seriously in the interest of ptcl THANKS
    Regards
    Mohummad AKMAL MALIK
    S / 272 NASHTAR RD ..Sarfa bazar
    RWP
    DATED;- 08-march, 2012
    04-00 HRS
    PH;-0515555735 / 0345-5166518/ 0300-5183754PP.;-0515555975 / 03438559975

    ( M.Nazeer ) [Ref, em-02]– (FRESH complaint)

  • syed zarrar hussain

    Reminder
    not solved at yet……….
    34663540 complain

  • zahid gul

    dear sir
    amra alka me 4 bar main gable choore ho gya ha.p apa hama under gourd gable allow krain.faida humr aur ptcl ka ho gya .speed be achi ho ge .thanks 03339180999

  • Anwar ul haq

    My internet is not working from last days.

    Please check and update.

    I want to know what is the probelms.

    Ok thanks.

    My Phone no. (046-2512820) in toba tek singh.

  • Shakir ali

    Dear Sir ,

    Sir mera sath issue hai k main ap k lineman ko mahana khercha pani nahi dai pa raha aor as he wajha se ap k lineman ne naak main dum ker diya hai. mera 4mb ka Concations hai mera just net ka kam hai net ka use hai and main paraperly her month apna 4mb ka bill pay kerta arha hon pichlay 3 month se mane complane ki hain ap k 1218 per ap kxchnage per DHA PHASE 2 Per kio amal nai hua .
    problem yah k joh log her month lineman and ap k broad band wala man ko pasay its mean chaye pani daitay hain oun k net sahe aor acha chalta hai buss issue yah hai k as are k line man ko change kerin main xchnage per bhi kafi bar ja ker line man ka naam laker bataya hai k yah isse hai poray area main oun ka net sahe chalta joh line man k sath bana ker rakhat hai nahi tu mere tra mere line main 3 months nose dali hoye hai agher compalen kerta hn tu aik din thek ker k phir dosray din wahe karaye dal daita hai problem k hal yah k line man ka area change keryaa jaye bczz as kam yah ban gaya hai maha salry tu alag per woh tu ous se b duble kama raha hai per ap ki servise ki ma bhen aik ker raha hai jasay main 3 month se mere line ma noise as liye dali hai k mere speed kam aye aou main ous ko monthly satting ker k 1000 ya 500 do tu woh mujhe 24 houre sirvice day ga wel agher gherat naat ki cheez hogi tu mere line clear kerayein gai aor apne lineman aor apne broud band man ko apne rule aor cotrole main rakhein gai …..

    My ptcl numbers is
    02135382254


    Shakir Ali Soomro
    Non Linear Editor & Post Production
    Cell: +92-3333032231

  • kashif

    to, mangager ptcl

    respected sir my ptcl number is 051-4472059 my dsl is not working plz solve my problem /////thanks

  • Umar Hayat

    A.O.A

    I am from Islamabad. My Phone No.051-2843912 is dead or alive, no dial tune, when light come then some time dial tune come, after 10 to 15 Mins. dial tune out and my Primary & Secondary DNS Server IP is static, although i do not have check the static Primary & Secondary DNS Server. from 06-08-2012 with complaint # 1-4506925615 & 85 & 65 & 64 …… I have so many times complaint 1218 but no response from PTCL.

    Any one Help me.

    Muhammad Umar Hayat
    DEO,
    Supreme Court of Pakistan,
    Islamabad
    051-9082324

  • sajjad asif riaz

    siam o alikum our ptcl num 0543 590893 is not working from 3 months so plz check this num and do correct him that why our num not work.i so many time complents but not response from your compney

  • ali asghar

    aoa.
    sir/mam mra net package ”student package” ha or ma is ko ”student bundle pakage” pa convert krwana chahta hon. ma ne nazdeeki exchange ma complain bi ki lykin wha se ”pakage” change ni ho rha. mjy bohat problem ho rhi ha
    ph no: 04236276233
    shad bagh lhr
    (plz sir/mam mri request pa gour kijue ma itna bill aford ni kr skta…………..)
    ali asghar
    id: [email protected]

  • asif hameed

    sir mera ptcl maheny sy kharab he aur kitni dafa complain bhi kari he abi tak theek nahi hoa jab bhi ptcl problem karta he to aek ya do maheny bad theek hota he sir aur mera net bhi bohat slow chal raha he
    ph no:02135892578

  • riaz ahmed

    sir mi ni 15 din se BB ka connaction lia hi mera problum ye hi k meri net 15 mint chalti hi wo bhi slow phir 15 mint ki baad band ho jati hi mian exchange bhi complent ki li a gaya hoon magar koi azala nahi howa hi plz meri complent ka khujh kareen thanx my ptcl no 0722610861 mob 03003277661

  • Syaana

    Ye SIR kon he yahan pr. Pagal to nhin ho gay ap sb log, SIR SIR krtay ja rahay hen. Is post pr apnay comments paas kren. Ap to dngr bn kr applications lay aaey hen. Jaangli……

  • m.usman

    my phone 02135069443 is lying dead since last month avg each month just 10 days

    in works condition but bill charge whole month pl take action this unjuistice

    cell no 03332232783

  • Adil

    Sir !
    main ne apna package Evo go se Evo Maxi per convert kia he , aur balance Rs: 2100/- load kia he mager is me se mera Rs: 900/- deduced ker dia gia he , ab mera Rs: 900/- refund kia jay taky main Evo Maxi use ker sakoon
    main Franchise per bhi gia hoon aur 1236 pe Numinda se 3, 4 bar bat ki he mager kisi ne bhi tasali bakhsh jawab nahi dia
    Baray Mehrbani mere Rs: 900/- refund kerin

  • M. USMAN

    sir my phone no 02135069443 lying dead since last 2 months
    lineman & other staff not willing to remove complaint
    sevral complaints already registred
    no consationis in billing given at departmental fault neither remove compt
    pl help me being CEO & inform me about action taken cell no 03332232783

  • M.USMAN

    THIS IS MY 2ND REMINDER MY PHONE 02135069443 STILL LYING DEAD ALTHOUGH ALL BILLS ARE PAID REGULARLY EVEN WITHOUT AVAILING SERVICE CAN U REMOVE MY COMPT OR ORDER TO REFUND PAID BILLING AMOUNT WITHOUT DELAY FURTHER TIME

  • M.USMAN

    THIS IS MY 3RD REMINDER NON ACTION SO FAR BEEN TAKEN FROM ANY CORNNER PHONE 02135069443(KORANGI EXCHANGE CODE 046) STILL LYING DEAD SINCE LAST 2 MONTHS WHILE BILLING CHARGES FULL MONTH AN EARLY ACTION AGAINST DEFAULTERS IS EXPECTED ALSO INFORM ME

  • M,USMAN

    AFTER VERY HARD STRUGGLE OF 2 MONTHS MY PHONE BECOME IN WORKING CONDITION JUST 4 DAYS IT AGAIN LYING DEAD WHAT A SHAMEFUL SERVICE PH, 02135069443 KORANGI KARACHI

  • niazi

    the technical people of PTCL Peshawar center , are incompetence , they c,not understand the logical of complaint. most of time they do work like as their job is not for us , but they will do kind for us.( in urdu EHSAN). plz guide them some one.

  • kashif jamal

    ptcl dsl service in Lahore is so pathetic that you rarely get it working at all

  • ZUBAIR

    SIR KINDLY PHONE NO 35112052 ONE MONTH HOWA HA LAGAY HOWAY HAR ONE WEEK MEAN PHONE DAD RAHTA HA KINDLY IS KO MOSTIKIL SAHE KARAW DAIN EXCHANGE SY KOI RESPONSE NEHI MELTA

  • ZUBAIR

    35112052 sir dad ha kindly proublam solve karwa dain

  • sikandar

    salam …sir hamara pura week se tele phone kharab hai compalain bhe ki hai per koi theak karne nae aya hai agar kal tak theak nae hua tu hum number cutwa dain gy ku k humne telephone api sahulat k liye lagwaya hai tention k liye nae telephone number hai 0966732832 aur compalai no hai 92 may be

  • salam ……..sir mera ptcl no.0723684176 hy.sir main ghotki sindh se ap ko ye complain kr raha ho k mera dsl pachely ten char maheny se low speed chal raha hy,balky pory ghotki m net k speed na hony k braber hy.hum jab bhe office complain krty hain to humeen jawab detey hain ke kam chal raha hy,dsl ke speed kam hogaeee hy.magar ab hum ye answer sun ke thak gay hain.hum koi video dekhney k liy bara intazar krty hain video itna ruk ruk ke chalta hy k adha ghanta ho gata hy.khabhi speed high hotee hy to khabi low k aadmee kia kary.please ap humara masalla hal kareen.mera connection 1mb ka hy,jis ke speed 50.ya 55 tak kabi kabhi chaltee hy,aksar 30 ya 35 tak chaltee hy.ab ap kuch kareen naheen to hum number band krwadengy.ok sir salam.

  • salaam sir je. mera ptcl no 0966718071 hy . mein dera ismail khan se apko complaint kr raha hn . yahan internet ki downloading speed .1kb/sec h . plz mera prblm hal kijye

  • zulfiqar ali lashari

    salam sir my ptcl num 715338 from khairpur. madina colony near civil hospital khp… ake month se boht speed slow hy boht bar complain be kye hy magar koye responses nhe hy office se download tu boht km speed hy every month pay1250 rupees bill every month.. students these are facing every day these poblem… hope for slove these porobem very soon…. my phone num…03322722830.

  • DataEntry Operator0011

    Assala-m-Alik janab mera no hai0213-5392972 ye 2 month se dead hai rozana complaint karta hu srf 24 hourse ka time milta hai koi responce nahi milta ptcl dead ki waja se mera dsl bhi nahi chal raha barae meharbani jald thek kare warna mera connection disconnect karde.

  • SANA AHMED

    Assalam-o-Alykum
    SIR LINDHI Exchange bldg landhi 89 karachi ka area
    c/1 landhi no 2 ma fiber optics service nai ha so pls chaik landhi area
    and Exchange hur provides FIBER OPTICS services in LANDHI No 2 Area.C/1

  • Nazir A Khan Swati

    My DSL internet connection is out of order for last 5 days, I have made many complaint but still there is no response. My complaint number is 99 and my DSL number 021-35850125.
    Nazir

  • my ptcl internet speed is very low how to solve it .!!! its a student pakage
    ptcl company is a very very 2 number company

  • Sultan Ahmed

    plz see the my attachment file

  • khurshed

    Dear sir men pehle bhi is side pe complain kar choka ho or mera masla abhi tak hal nhn howa baray mehrbani mere dsl ki speed sahi kar deen warna is maheene se mujhe namber off karna pare ga mere namber pe downloding speed bilkul nhn aa rahi he agar aap kar sakte heen to theek nhn to ham namber apna zaror band kar sakte heen kiyaa faida jab ham use bhi nhn kar rahe net or bil bhareen. these is my namber.5670050 kandhra sukkur

  • Jibrawn Rizwi

    Karachi phone no 021-32781850 has been dead since 1 month please recover the above complain ..already complain no 49 registered in 1218 kindly take a action urgently thank you.

    • Jibrawn Rizwi

      please check it as soon as possible

  • Sayed shahan khan

    This is what monopoly show ….. but one day they will lose all his customers….. Pakistan is the country where no one cares…..
    China and Pak is going to arrange meeting on another Landlines project then no one will give shit to Ptcl

  • mohammad mubasher

    i m aptcl customer wd no.04235292097. this no. isout of order from about amonth. its quite annoying ,kindly fix it as soon as possible

  • syed junaid ali shah

    assalaam waliekum

    mera ptcl number baar baar dead hojaata hai

    or dsl bhi kabhi sahi nahi chalta…..

    kahin martaba complain kar chuka hun per kisi tarhaan ka favour ab tak mujhe nhi mila

    her baar mujhe yeh kehker taaldiya jaata hai k ham aapki request ko frwd kar rahe hain jald say jald aapka masla hal hojaayega

    per mera masla hal nhi hota….

    sir hum nay kai bar apny mutalika lina man say bhi rabity keyi mutalika SDO k pas bhi gaya jabky kai bhar exchange bhi gaya magar line man nahi ata wo kihta hay k ye tek nahi hota esy hatam kardo jabky masla tora sa hy or jis jaga problem hy wo bhi may nay usy nishan dahi karaya magar wo bilkul teek karny ka nam hi nahi laita .. barah i karam ap hi es per kuch karly warna swabi kay gaon jalsai may mery telephone k elawa paros may esy kai tele phones DSL samait harab hay phir hum esy majboran hatam karlengy…. NAme : syed ameer ali shah s/0 syed lal badshah .. phone number 0938300601 .. mutalika exchange chota lahor swabi.. mutalika line man .. jan afsar…

    mera contact number.. 03454895088

  • amna javiad

    humra num 0606810410 pa call i the kall ka ap ka num ptcl kurnandzi ma nekla ha10,0000 ka inam jeta hy ap na ap 21000 easypaysa ka zaria jama karwa humre tem ka charg hy ya hum na jama karwa dea dhoka thadakia hum gareeb log hain manat sy 1,1 rp jama karta hain pllz hellp me ya paysa pa humra pora ghr chlna tha manth 21000 humra lea bhot bre rakmhy

  • sajjid

    kaya hamara no 6515778 sahi ho sakta ha ??????

  • abdul sajid khan

    mera ptcl landline no.36908103 four days say kharab hay please do the needful

  • Owais

    I hv been applied from last 2 month, but no responce from team. everytime they said we are working on it but didnt fixed yet nor i expect till more then a year! hope for the best. best of luck to you all as well… zindabad Tarlai exchange, Islamabad

  • owais

    Dear General Manager,
    Pakistan Telecommunication Company Ltd.
    Karachi.

    My telephone no. 021-32228744 is non functional since 8 days.Complaint was registered at 1218 but could’nt work so far
    . I request you to please take necessary action in this regard.
    Your early action will be highly appreciated.

    Best Regard

    Dr. Zafar Iqbal
    owais

  • Faisal

    My Phone 04237363414 dead from last 1 month and broad band also not working. I have several time calls on PTCL helpline 1218 but we found no response

  • Umair Ali

    Aoa g meara nam umair ali hai main nain aik conaktion liya hai wo kabhi sai nai chalta modum hi band ho jata hai main complain karna chah raha houn par kar nai pa raha houn ghar main ladka koi nai hai jo ja k dafter main complain kar saky main soudia main houn badi paray shani hai pl koi hal karwa dayin

  • mohsin

    please solve my dsl disconect problem….

  • Baig

    How can I complain against ptcl in consumer or other court
    I am paying 14000 monthly for 16Mb speed but I am getting only 4 MB speed

  • Baig

    پی ٹی سی ایل جگا ٹیکس لی رہی ہے نیٹ چلے نہ چلے پیسے پورے لیتے ہیں اور 8 ایم بی سپیڈ کے پیسے لیتے ہیں اور سپیڈ 2 ایم بی دیتے ہیں۔ کوئی ایسا فورم ہو جہاں پر اکھٹے ہوکر جلوس نکالا جائے یا کیس کیا جائے۔

  • Qaiser Javed

    my land line number 0514858120 no dial tone but DSL running i complained from last 5 days no action until shame on PTCL Islamabad

  • nadeem farooki

    This is prof nadeem farooki,residing at 8A/2 warris road Lahore.It is pathetic to note that my land-line number 042=37534265 is out of order for the last 4 months
    .Complaints have been lodged but PTCL is a carefree organization i believe.Is somebody responsible enough to put me back on communication???Nadeem Farooki

  • nadeem farooki

    Its a urgent request to concerned divisional engineer to look into the matter and get my land line in order,since it’s not working for the last four months.No is 042=37534265.37534265. Plz take action immediately,i would be grateful..Nadeem Farooki

  • adan

    Respected Sir;
    it is stated that i am the owner of ptcl #0542430242
    i have taken this number from fifteen days.but our line is dead.we complain our near ptcl exhange Noorkot teh;shakargarh.but the line man present in the exchange demand 2000/rupees to active my number and DSl;
    dear sir. he also given us threat that you can do nothing instead of compromising with me.
    many people also have complains about the lineman that he demands 3000 rupees for the new connection just like me;i have payed 3000, to the line man for the connection, sir our line man and thehsil exchange members are one unit,if we go to them then they reffer us to the line man for any problem or new connections.
    please sir it is my humble request that our problem would be solve otherwise our connectionshould be remove .we are so upset and confuse about the ptcl membeers behaviour in Noorkot Teh shakargarh dist ;Narowal.
    THANKS,,,

  • ghulam hussain

    i am complaining from last 1 month but issue resolve nai huwa hey maire net ka .ab main dusra net lagwane laga hu. ptcl wale bande ko zaleel karte hain…..!

  • Ashar

    PTCL suck and fraud

  • imran ahmad

    Sir , my DSL two days proper work and after that not working and my neighbours DSl used proper working and you what joke with customer or only bill received tell me if not given proper service then you close PTCL

    6-month problem came temporary working good and after that every day of month problem.
    Name phone number:
    042-35117636
    My mob:03214145259

    yes much complain 1218 and much time visit township Lahore exchanged but not
    DSL working now and what only bill received for you.

  • saeed

    04235400232 no dile ton after 4/8/2014

  • sahail khan

    hi ser main dera bugti se talok rakta hoo yha par ptcl wale agr kse ko nomber deana hain to ye ptcl wale 10000 rope le kar nomber de rahe hain ap se reqwest hain ke yha ke halat ke oper tars kahey

  • Sarwar Begum

    REGISTERED
    POST

    ————————-

    MOST
    SERIOUS COMPLAINT

    ==========================

    TO,

    Mr AMIR TARIQ
    ZAMAN SAHIB

    The Chairman
    PTCL ISLAMABAD

    SUBJECT ILLEGALLY DISCONNECTION OF
    PHONE CONNECTION 051-4907432 OF

    ONE
    75 YEARS OLD AGED PATIENT OF
    HEART,ASHTAMA BY YOUR

    GHUTIYA TYPE N EECH
    KHANDAN OFFICERS OF BILLING SECTION

    IN
    SPITE OF
    REGULARY PAYMENT OF ALL PHONE BILLS

    ====================================================

    R/Sir,

    ALLAH has made
    you the Chairman PTCL BUT it is very
    pity to say that you are not taking any interest in set right the most worst working position of billing section,

    I am saying
    this because of the following reasons

    1)- I am one of the 75 years old aged citizen of
    Pakistan and a serious patient of Heart , Ashtama, Sugar etc

    2)- That I had paid phone
    Bill of 5/2014 of Rs 820/ on 20-06-2014
    at Nadira Kiosk Iq1bal Town Rawalpindi but your concerned staff has not posted
    this payment in the ledger Register upto 9-09-2014 and your NEECH KHANDAN Staff has given me great
    tension and worries. May ALLAH reveal
    severe AAZAB upon them .

    PAGE-2

    ———–

    3)- That I have
    paid bill of July of Rs 2480/-
    on 9-09-2014 with arrears of May and June 2014.

    4)- That I just received
    phone Bill of August issued from PTCL on
    15-09-2014 But your NJEECH KHANDAN STAFF has not posted both paid bills in the
    ledgers.

    5)- That your NEECH KHANDAN Officers has disconnected
    my phone connection in spite of paying all bills plus one repayment of may 2014 Bill.

    6)- That It is bad
    efficiency of your PTCL Department

    7)- Please let me know
    what was my fault and why your NEECH KHANDAN OFFICERS have disconnected my phone connection

    8)- That I have tried to
    submit my this complaint to you through email but you have not mentioned your
    email address of the PTCL Complaint Cell in your PTCL web site

    9)- That your NEEC H KHANDAN OFFICERS (Who are playing
    Cards during office hours) have tried to murder me by doing my Heart ATTACk

    10)- That It is my BUD
    DUHA that ALLAH
    MAY REVEAL SEVERE AAZAB UPON SUCH CRUEL OFFICERS OF BILLING SECTION.

    PAGE-3

    =======

    11)- That INSHALLAH
    the AAZAB OF THE ALLAH WILL SOON
    BE REVEALED UPON THE CONCERNED CRUEL
    OFFICERS OF PTCL AND INSHALLAH
    YOUR CONCERNED OFFICERS WILL BE
    DIED VERY SOON BY THE SEVERE AAZAB OF THE ALLAH.

    12)- That only
    MARTIAL GOVERNMENT IS FIT TO TEACH A SERIOUS IBRATNAK LESSON TO ALL
    MOST CRUEL OFFICERS OF PAKISTAN

    13)- If there would existed
    only one officer of GOOD BLOODED FAMILY, then such incident would not happened
    with me.

    14)- Now It is
    requested to kindly disconnect my
    phone connection

    15)- I will get my phone
    connection(If I remained alive) when either Martial Law Govt
    would come in this Islamic country of Pakistan
    OR a good officer of good blooded family would come on
    the post of chairman PTCL.

    16)- Because I think that you will never take any
    action against your irresponsible and
    most inefficient officers of PTCL Billing Section by termination
    of their services without any hesitation
    in order to teach them an IBRATNAK LESSON for the improving of the
    working system of your PTCL Department..

    17)- I am also submitting this
    most serious complaint to the
    Chief Justice of Supreme Court of
    Pakistan for taking legal action against your PTCL Department.

    18)- All officers of PTCL
    should note that RAJA GHAZANFAR
    ALI KHAN is one of the most honest, most patriotic and sincere person
    of Pakistan and he has observed
    the history of both eras of Pakistan
    ie one before Partition and second after
    partion. He only fear from ALLAH

    Page-4

    ———–

    but does not
    fear from any cruel and powerful officers
    of Pakistan because all the graves of cruel and innocents persons
    are alike in any graveyard of
    Pakistan.

    Thanking
    you in anticipation

    YOUR SINCERELY

    RAJA GHAZANFAR ALI
    KHAN ADOWALIYA

    MA (Political
    Science)

    PRESS ESSAY WRITER
    & Social Worker

    Iqbal Town,
    Rawalpindi-46300

    Date
    30-09-2014

    ================

    Copies to
    for necessary

    1)-The Chairman
    NADRA .

    Your are
    also involved on doing cruelty upon rightless people of Pakistan because your most all Nadra kiosks are not forwarding the list
    of paid bills to the respective utility billing department .I WILL request you
    to close all the Nadra kiosks of the
    country .

    2)-The
    Governor STATE BANK OF Pakistan,

    He is kindly requested to kindly direct strictly
    to all the Managers of the scheduled Banks to accept the
    payment of utility bills from the
    consumers from 9-00 AM uptill 22-00 PM in
    most respected ways in stead of accepting payment in most insulting ways
    as per standing order of ex president General Perrvaiz
    Musharaf

    It is
    alsorequested that in future ,no any bank will do GHUTIA Type
    Act to stand all consumers out of bank premises to receive their utility bills in most
    insulting way.

    If banks
    are not obeying this order, then Martial Govt will set right

    All the
    banking managers by lashing 50 Nos hard
    whips on the bared backs of the bank
    managers because banks officers are not doing AHSAN UPON consumers. They are taking an huge amount of
    commission of billion of of
    rupees, from the utility Bills Issuing Department s

    3)- The Director
    Genera ISPR RWP.

  • Sarwar Begum

    REGISTERED
    POST

    ————————-

    MOST
    SERIOUS COMPLAINT

    ==========================

    TO,

    Mr AMIR TARIQ
    ZAMAN SAHIB

    The Chairman
    PTCL ISLAMABAD

    SUBJECT ILLEGALLY DISCONNECTION OF
    PHONE CONNECTION 051-4907432 OF

    ONE
    75 YEARS OLD AGED PATIENT OF
    HEART,ASHTAMA BY YOUR

    GHUTIYA TYPE N EECH
    KHANDAN OFFICERS OF BILLING SECTION

    IN
    SPITE OF
    REGULARY PAYMENT OF ALL PHONE BILLS

    ====================================================

    R/Sir,

    ALLAH has made
    you the Chairman PTCL BUT it is very
    pity to say that you are not taking any interest in set right the most worst working position of billing section,

    I am saying
    this because of the following reasons

    1)- I am one of the 75 years old aged citizen of
    Pakistan and a serious patient of Heart , Ashtama, Sugar etc

    2)- That I had paid phone
    Bill of 5/2014 of Rs 820/ on 20-06-2014
    at Nadira Kiosk Iq1bal Town Rawalpindi but your concerned staff has not posted
    this payment in the ledger Register upto 9-09-2014 and your NEECH KHANDAN Staff has given me great
    tension and worries. May ALLAH reveal
    severe AAZAB upon them .

    PAGE-2

    ———–

    3)- That I have
    paid bill of July of Rs 2480/-
    on 9-09-2014 with arrears of May and June 2014.

    4)- That I just received
    phone Bill of August issued from PTCL on
    15-09-2014 But your NJEECH KHANDAN STAFF has not posted both paid bills in the
    ledgers.

    5)- That your NEECH KHANDAN Officers has disconnected
    my phone connection in spite of paying all bills plus one repayment of may 2014 Bill.

    6)- That It is bad
    efficiency of your PTCL Department

    7)- Please let me know
    what was my fault and why your NEECH KHANDAN OFFICERS have disconnected my phone connection

    8)- That I have tried to
    submit my this complaint to you through email but you have not mentioned your
    email address of the PTCL Complaint Cell in your PTCL web site

    9)- That your NEEC H KHANDAN OFFICERS (Who are playing
    Cards during office hours) have tried to murder me by doing my Heart ATTACk

    10)- That It is my BUD
    DUHA that ALLAH
    MAY REVEAL SEVERE AAZAB UPON SUCH CRUEL OFFICERS OF BILLING SECTION.

    PAGE-3

    =======

    11)- That INSHALLAH
    the AAZAB OF THE ALLAH WILL SOON
    BE REVEALED UPON THE CONCERNED CRUEL
    OFFICERS OF PTCL AND INSHALLAH
    YOUR CONCERNED OFFICERS WILL BE
    DIED VERY SOON BY THE SEVERE AAZAB OF THE ALLAH.

    12)- That only
    MARTIAL GOVERNMENT IS FIT TO TEACH A SERIOUS IBRATNAK LESSON TO ALL
    MOST CRUEL OFFICERS OF PAKISTAN

    13)- If there would existed
    only one officer of GOOD BLOODED FAMILY, then such incident would not happened
    with me.

    14)- Now It is
    requested to kindly disconnect my
    phone connection

    15)- I will get my phone
    connection(If I remained alive) when either Martial Law Govt
    would come in this Islamic country of Pakistan
    OR a good officer of good blooded family would come on
    the post of chairman PTCL.

    16)- Because I think that you will never take any
    action against your irresponsible and
    most inefficient officers of PTCL Billing Section by termination
    of their services without any hesitation
    in order to teach them an IBRATNAK LESSON for the improving of the
    working system of your PTCL Department..

    17)- I am also submitting this
    most serious complaint to the
    Chief Justice of Supreme Court of
    Pakistan for taking legal action against your PTCL Department.

    18)- All officers of PTCL
    should note that RAJA GHAZANFAR
    ALI KHAN is one of the most honest, most patriotic and sincere person
    of Pakistan and he has observed
    the history of both eras of Pakistan
    ie one before Partition and second after
    partion. He only fear from ALLAH

    Page-4

    ———–

    but does not
    fear from any cruel and powerful officers
    of Pakistan because all the graves of cruel and innocents persons
    are alike in any graveyard of
    Pakistan.

    Thanking
    you in anticipation

    YOUR SINCERELY

    RAJA GHAZANFAR ALI
    KHAN ADOWALIYA

    MA (Political
    Science)

    PRESS ESSAY WRITER
    & Social Worker

    Iqbal Town,
    Rawalpindi-46300

    Date
    30-09-2014

    ================

    Copies to
    for necessary

    1)-The Chairman
    NADRA .

    Your are
    also involved on doing cruelty upon rightless people of Pakistan because your most all Nadra kiosks are not forwarding the list
    of paid bills to the respective utility billing department .I WILL request you
    to close all the Nadra kiosks of the
    country .

    2)-The
    Governor STATE BANK OF Pakistan,

    He is kindly requested to kindly direct strictly
    to all the Managers of the scheduled Banks to accept the
    payment of utility bills from the
    consumers from 9-00 AM uptill 22-00 PM in
    most respected ways in stead of accepting payment in most insulting ways
    as per standing order of ex president General Perrvaiz
    Musharaf

    It is
    alsorequested that in future ,no any bank will do GHUTIA Type
    Act to stand all consumers out of bank premises to receive their utility bills in most
    insulting way.

    If banks
    are not obeying this order, then Martial Govt will set right

    All the
    banking managers by lashing 50 Nos hard
    whips on the bared backs of the bank
    managers because banks officers are not doing AHSAN UPON consumers. They are taking an huge amount of
    commission of billion of of
    rupees, from the utility Bills Issuing Department s

    3)- The Director
    Genera ISPR RWP.

  • Shazar Faisal

    THE GENERAL MANAGER

    PTCL PAKISTAN

    DEAR SIR,

    I AM CUSTOMER OF PTCL FROM LAST 4 YEARS MY
    PTCL # 04236616555 .

    I
    LOGGED COPLAIN AT 1218
    telephone exchange due to improper service of DSL from last 15 days

    my complain about the improper work of my DSL,But
    nobody give me satisfactory reason, Some times they blamed to Modem setting and
    sometimes due to telephone exchange technical fault,

    Plaese check the data from my call history of my
    landline and cell phone 03217438076 for confirmation, Every time after a long
    wait some times I receiving automatically confirmation message that your
    complain is resolved

    Last weak a technical staff named M AFZAL
    phone no 04235030307,03364148833 arrived after 3 days of complain and after
    checking my Dsl modem he cut my main telephone lines several ways without any reasons
    and demand me 1500 for resolving the issue .i refuse him to pay him

    Now my complaint is still not resolved
    because my internet is not working and second reason is I refuse to pay ptcl technical
    staff M AFZAL commision

    FAISAL AMAN

    PHONE NO 04236616555

    MOBILE NO 03217438076

    ADDRESS E 65 PIR COLONY

    WALTON ROAD LAHORE CANTT

  • RAJA GHAZANFAR ALI KHAN ADOWAL

    چیرمین پی ٹی سی ایل اسلام آباد متوجہ فرمائیں
    ۔==================================
    j پاکستان کے سرکاری محکموں مین جو بھی افسران بھرتی ہوتے ہیں ان کے والدین نے ان کی اچھی تربیت نہیں کی ہوتی ہے اور ان کے دلوں میں خدا کا خوف پیدا نہیں کیا ہوتا ہے

    اور یہی وجہ ہے کہ ان تکبر پسند اور ظالم افسران کو پاکستان کے عوام پر ظلم کرنے ، نا انصافی کرنے ، ان کو سخت ترین ذہنی اذیت دینے اور ان کو دق کر
    نے کی گھٹیا ترین عادت پڑ چکی ہے اور وہ پاکستانی عوام کو خوب دق کر کے خوش ہوتے رہتے ہیں

    یہی ظالمانہ طریق کار پی ٹی سی ایل کے بھرتی شدہ تمام تکبر پسند اور ظالم افسران کا بھی ہے اس کے ظالم افسران نے مجھے اس قدر سخت ترین اذیت دے رکھی ہے کہ ان کو ایک ٧٥ سالہ ضعیف العمر شخص پر
    سخت سے سخت ترین ظلم کر کے خدا کا خوف محسوس نہین ہوتا ہے

    شکایت کی تفصیل یہ ہے

    چند ماہ پہلے فون کے بل نادرہ میں جمع کروانے کے باوجود آپ کے ماتحت تکبر پسند اور ظالم افسران نے میرا ٹیلی فون کا کنکشن دو ماہ تک کاٹ کے رکھ دیا اور مجھے ذہنی طور پر سخت ترین ذہنی اذیت دی گئی آخر کیوں ؟

    میرے فون کے بل کی رقم بھی نادرہ نے اور پی ٹی سی ایل نے ہڑپ کر لی آخر کیوں ؟

    ۔مین نے دوبارہ بل کی رقم جمع کروائی اور دو ماہ بعد میرا کنکشن بحال کیا گیا آخر کیوں ؟

    اب میرافون تین ہفتے سے دوبار بند ہے آخر کیوں ؟

    تین ہفتے پہلے ١٢١٦ پر شکایت بھی نوٹ کروائی مگر کوئی اہلکار میرا ٹیلیفون بحال کرنے کے لیے جان بوجھ کر نہیں آ رہا ہے آخر کیوں ؟

    اس میں سب سے بڑا قصور پی ٹی سی ایل کے چیرمین کا بھی ہے جو جان بوجھ کر اپنے محکمے کا دفتری نظام درست نہیں کر رہا ہے آخر کیوں ؟

    اور اپنے حد سے زیادہ بگڑے ہوئے افسران کا دماغ بھی درست نہیں کر رہا ہے آخر کیوں ؟

    یا اللہ ۔ پی ٹی سی ایل کے ان تمام ظالم افسران پر سخت سے سخت ترین عذاب فرما

    یاللہ ان افسران کے جلد سے جلد جنازے نکال ۔

    یا اللہ ان کےبچوں کو بھی برباد فرما

    کیونکہ وہ بھی زہریلے سانپ کے بچے ہیں

    وہ بچے بھی اپنے باپ کے نقش قدم پر چل کے پاکستان کے عوام پرضرور ظلم کریں گے

    جب تک اس ملک کے ظالم افسران پر خدا وند تعالٰی کاسخت ترین عذاب نازل نہیں ہو گا اس وقت تک پاکستان کے سرکاری دفاترز کے تکبر پسند اور ظالم افسراں پاکستان کے عوام پر ظلم کرتے رہیں گے اور ان کی بے بسی پر خوش ہوتے رہتے ہیں

    یا اللہ پاکستان کے تکبر پسند اور سرکاری ا فسرانہ پر سخت سے سخت ترین عذاب نازل فرما

    اور ان ظالم افسران کو برباد کر دے جو پاکستانی عوام پر ظلم کر کے اور ان کو سخت ترین ذہنی اذیت دے کر خوش ہوتے رہتے ہیں انشاللہ میری بد دعا ضرور پوری ہو گی

    پی ٹی سی ایل کے ظالم افسرانوں ۔ میرا فون کا کنکشن اب ہمیشہ کے لیے کاٹ دیں

    اب میں اپنا فون کا کنکشن اس وقت بحال کرائوں گا جب اس ملک میں سخت سے سخت ترین مارشل لگے گا
    اور پی ٹی سی ایل کے ظالم افسران کی ننگی پیٹھوں پر کوڑے لگیں گے اور پی ٹی سی ایل کے ان ظالم افسران کے دماغ درست ہو جائیں گے

    اس ملک مین پی ٹی سی ایل کے ظالم افسران کا صرف اور صرف ایک علاج ہے اور وہ یہ علاج ہے کہ اس ملک میں سخت سے سخت ترین مارشل لگ جائے اور پی ٹی سی ایل کے افسران کا دماغ درست ہو سکے اور پی ٹی سی ایل کے محکمے کا دفتری نظام درست ہو سکے اور اس ملک میں انسانیت اور شرافت قائم ہو سکے ۔

    چیرمیں پی ٹی سی ایل صاحب ، اگر آپ کے محکمے کے افسران نے مجھے سخت ترین ذہنی اذیت دے کر اور میرا ہارٹ اٹیک سے انقال کروا کر خوشیاں منانا چاہتی ہے تو آپ میرا فون ہمیشہ کے لیے کاٹ دیں

    میں اپنا فون کا کنکشن اس وقت دوبارہ لوں گا جب آپ کے محکمے کا نظام درست ہو جائے گا

    آپ کا سچا مخلص

    راجہ غضنفر علی خان
    ایم اے سیاسیات ، اخباری مضمون نگار ،

    ، مکان نمبر ۔٥، اسٹریٹ نمبر -١،اقبال ٹائون راولپنڈی

    فون نمبر ٠٥١٤٩٣٠٣٠٥تین چار ہفتے سے بند ہے

  • Nadeem Aijaz

    Dear
    Respected Sir,

    I am Nadeem Aijaz we have one PTCL number
    0235560102 along with internet packages in Village chak number -2 Punjabi
    Tehsil and district : Sanghar Sindh, respect sir i am in Saudi Arabia for job
    purpose this number already with my home my wife and kids has already been live
    with this home, i have regularly paid your sending bills properly but
    unfortunately this number is only 7-8 days working every month, we have lot of
    complaints but any body not responded, if i given some money to your technician
    details from your PTCL Exchange in Chak number No-3 he came forthwith after 5
    days number has been automatically off and same practice follow again, it
    is therefore requested please instruct concerned area in charge do the needfull
    otherwise please disconnected this number.

    Regards

    Nameed Aijaz

  • sarwar begum

    LETTERS TO
    THE EDITOR

    ========================

    BELIEVE IT
    OR NOT

    —————————

    I want to draw the
    kind attention of Prime Minister of Pakistan that most of officers and Heads of
    all Government Departments are become so TAKABER PASAND and cruel that
    they are not redressing the genuine complaints of the people of this Islamic
    country of Pakistan and they are giving
    so much severe tensions and mental
    worries that most of the complainants
    have faced severe heart attack on
    account of adopting a rude policy in
    throwing the genuine complaints of rhe
    peoples of Pakistan in dust bin (RADI BASKET) in order to defame and fail the
    most popular government of Pakistan of Muslim League (N).

    Here I want to state one
    most serious incident in the
    knowledge of the Prime Minister of Pakistan for taking drastic action against
    Chairman PTCL in order to set right the working position of PTCL and others
    such departments.

    Believe it or not but
    it is a fact that there is living one 75
    years old aged most honest and most patriotic
    person in this Islamic country of Pakistan ( Name
    is in secret) who is also a most
    serious patient of Heart. Sugar and
    Ashtama .

    He is paying his
    phone bill regulerly every month
    but believe it or not,n his phone
    connection is still disconnected since 11
    September 2014 because the amount of
    paid Bills of Phone has been gulped by FRAUDY NADRA Kiosks. However he has again
    paid the same Bills . But in spite of this ,his connection was remained disconnected
    for two months in spite of paying double payment of Phone Bills. At last, his connection was
    then restored after two months for a few days on 27-10-2014 but it was again
    become out of order because of noisy
    tones and it was again dis connecterd by
    PTCL without any reason. Although he has lodged
    many Nos of complaints to PTCL but PTCL
    lineman has come after two months on 4-01-2015
    to attend his complaint but he ( phone subscriber) has refused to get restored his phone connection till the initiating
    of taking drastic action by CHAIRMAN PTCL against the irresponsible officers at fault
    but Chairman PTCL has not taken any
    action so far against his most TAKABER
    PASAND, cruel and irresponsible
    concerned officers of PTCL who has given a severe tension and mental
    worries to that 75 Years old aged citizen of Pakistan.

    because the Chairman PTCL is not fearing from the AAZAB of the ALLAH
    which he will be faced in his grave very
    soon after his death by the BUD DUHA given by that
    old aged citizen and it is also a real fact that ALLAH always hears his BUD DUHA and soon reveals the AZZAB upon cruelofficers of Pakistan because he is
    a true citizen of Pakistan .

    It is so serious complaint that a serious Heart
    Attack has occurred to him on the next
    day(Following Day) on 8-01-2015 and that
    75 years old aged person remained under Medical Treatment for five Days in Rawalpindindi Institute of
    Cardiology RAWALPINDI and his operation
    of ANGIOGRAPHY is recently done by
    cardiologist in order to save his life.

    I will request to
    Prime Minister of Pakistan that at least
    take drastic actions against all such cruel irresponsible officers of
    all government departments who are
    habitual of giving severe mental worries
    to old aged persons of Pakistan and kindly set right all the most worst working
    systems of

    all the
    government departments and specially the
    PTCL Department. If it is impossible to
    set right bad attitude of the heads of all government departments, then they (
    All heads of the Govt Deptt) should note
    that that should fear from AAZAB
    of ALLAH and should wait for the DAY OF QIAMAT and they would be answerable before ALLAH on
    the dy of YUM-ul- HISAB.

    I hope
    that all irresponsible officers including PTCL officers will ponder over to
    this point and will avoid to tease any old aged person of Pakistan.

    Writen By

    BEGUM SARWAR
    GHAZANFAR

    HOUSE-5,
    STREET-10, IQBAL TOWN, RAWALPINDI-46300

    EMAILS, [email protected]

    Phone
    051-4930305

    DATE12-03-2015

    =============================

  • anis fatima

    for last 10 days my phone is dead ,complaint no is 17 , there is no reply, no action , no work what ,s wrong with ptcl karachi north nazimabad exchange.

  • Naseer ullah

    Dear Sir,
    I would like inform to you that before two months we are getting PTCL connectoin we are belong to distric karach village essia chontra we connect the PTC L by Mr.Shafique costumer Meta khel exchange we are paid 10000Rs they are connected ptcl connection and we are use for local call but otherwise one month bill is came 5000 Rs one month but the is not acceptable you take necessary action about this matter
    My Name is Nasser ul khan
    My PTCL NO 0927 260821
    I am waiting your response

  • Shokat Sohail

    my telephone 02135389650 is out of order plese ask quater concerned for the repair of the same

  • asad

    very very poor and lose service provide by ptcl.i have complain for last 2 weeks but no action had been taken,also visit to exchange and meet with manager Mr.abid whose num 03006052260 he ensure to resolve the complain but when ever i call he says dont call this is my personal num and i don’t have time.know i am find any contact in headquarter Islamabad and minister contact to give written application against ptcl.my complaint num is 67.

  • ambia

    dr sir mara dsl conection 1 mbps hai but mara conection ki speed boht kam hai three month sy complaint kar wa raha hon but pori speed nahi a rahi hai downloading speed 100mbps uploading speed 28mbps hai jab 1mbps tha to uploding 28mbps thi ab 1mbps hoa hai phir bhi uploading yahi hai plz chek kar kay hamri speed barha dain warna majbori hamain conection off kar wana pary ga mutalka tarlai acchange hai jo kuch nai kar rahi hai jin ka number ya hai 051 2244000 hai or mara ptcl num ya hai 02132581493 hai jis py dsl 1 mbps on hai na is ki download speed pori hai na uploading speed plz my help thx [{connect num}] 03322907140 thx……….

  • Adeel Ahmed Qureshi

    Hi Concerned,

    I want to raise this issue to the authorities that I have been calling from long time and I have made dozens of call to the customer services (1236) and I have spoke to Billal, Beenish, Ayesha, Imran, Uzma, Mehwish, and lot other to resolve the iissue that I have facing since the beginning the broadband services stated, all the agents promise to resolve the issue and they have never done any follow up, always receive SMS to confirm that complainant has been filed and very next day on regular basis receive SMS that issue has been resolved so complain has been closed.

    Everytime I called they always try to end the call as soon as possible without try to help anyways they have made plenty of promises that I will receive a call from concerned dept which I found does not exist, I have doubt that is there any authorities or any person who deal with them or they report to or any of the customer support never try to support the customer, I do not find any reason or help why they are there as in a customer services,
    Tried calling the customer services with NO HELP at all, issue never been resolved.

    Its is been ongoing issue for wrong billing from the first month and either at the one stop shop they are literally uneducated useless people situated there or I thing there is no check and balance or any kind of quality assurance in both sectors.

    Spoke One of the supervisor named Sana Ullah Khan

    There are no doubt that PTCL services are best in all competitor but the worst in Customer support I have ever been through, that is the main reason PTCL losing business and their competitor are growing day by day with unsatisfactory services what they offer.

  • Imtiaz Hassan

    Plzz disconect our ptcl and DSL conection…
    0526202190
    User
    03464055590
    p/o & Village bogray, Tehsil Daska, Sialkot..

  • djasif43

    Guys just complain all the matter to PTA request him to cancel the Licence of PTCL….

  • aarijhashmi

    ptcl help line authiroty is very amusing and talks like our father

  • aarijhashmi

    don’t help but get us in troble and most honesty that miss Ayesha on help line says ……. that you are not singhed ……

  • Arslan

    I have also complain from PTCL ( I placed order on 27/07/2016 on 0800-80800 , with my number 0301-4116255 , but no process yet i receive many calls from PTCL and face one question again and again have you done your number ,, have you done your number ,, have you done your number but not resolve my case yet, Rana khursheed from Tarlai exchange ask me for agree to lineman for this work other wise they will not Install my number anywhere ( Is this my work …… ???? ) what is this cheap working by PTCL I’m hurt by misbehavior of PTCL service.

  • Rehan Muhammad

    Dear Customer, your PSTN Complaint has been registered successfully with Complaint Number: 87

    my phone is dead since last 4 days no action has been taken from PTCL office.

    021-36335392

    Azizabad Exchange office.

  • jalal

    Sir,5 Months say mera Internet Connection Problem day raha hai,Jab complaint k leye Phone karta ho toh Kabhi Kehta hai Samandar mai Cable Damage hai,,aur kabhi kehta hai Card kharab hai ye kis tarah k Service day rahy hay app logo ko,Sir hum log toh Free use nahi kartay Hum log Bill detay hai,Koi free mai toh USE nahi kartay,is tarah ka Service nahi chaheye Hum logo ko Agar Solve nahi kar sakty toh Saaf keh day,

  • Faran Zafar

    I have ordered a new connection i supposed to receive a MDN number in next 24 hours to submit my payments for new connection i have received a confirmation call from PTCl that it is feasible to setup a connection in my place. but its been 12 days no MDN number is received. i have complained at through all possible options nut till yet no response.
    my order number is 1-316785406869

    thanks.

  • Muhammad Javed Hussain

    Dear Sir,

    I would like to register my complaint about my PTCL landline/internet connection (021-34761116) as well as the PTCL staff attitude, from 02 moths my internet connection is intermittently disconnecting frequently and net signals are very week, can not be do anything. I have registered my complaints many times by phone help line as well as visited PTCL office but no body came to attend this issue.

    Then one day PTCL help line told me, your internet device (Modem) has faulty, come to PTCL office and change the device with new one and Rs. 2,000/= will be included in your bill.

    Then I visited PTCL office and got changed the device with new one but problem still same, I am continuously complaining but no action is being taken by PTCL staff, just saying Mr. Adeel Ansari (Local area technician) will come but he is not coming,

    PTCL staff saying give 500 or 10000 rupees (Bribe) to him he will resolve your problem.

    How this type of attitude PTCL staff showing.

    Kindly get rectified my connection problem and take action against the staff as they deemed fit who are spoiling the PTCL name and its business.

    Sir, still my internet disconnecting frequently and signals are very week with new device.

    Regards,

    Muhammad Javed Hussain