Zong Increases Helpline Charges

Zong_ChargesZong has announced to increase call charges for helpline calls from September 21st, 2012.

After the said date all calls made to helpline number (310) will be charged at Rs. 2.38 (including taxes) per call.

A note published on Zong website reads:

Dear customer! To enhance your experience of accessing our services, charges for calling our helpline 310 are being revised to Rs. 2+tax per call from 21st September 2012.

Mobile phone subscribers say that despite all the claims made by cellular companies for enhancing user experience, calls made to helpline numbers remain on hold for around 10 minutes or above even when calls are charged for Rs. 2 plus taxes.

This is true for almost all operators, except for those with postpaid subscription plans.

Other operators are already charging Rs. 2 plus tax (or Rs. 2.38 including taxes) for helpline calls.

In a related news, Zong’s UAN for helpline, i.e. 111-222-111, doesn’t work. Users who want to call Zong helpline are confined to call from Zong numbers by dialing 310, leaving no option for users to call helpline from other networks.

Tech and telecom reporter with over 15 years of experience, he works as founder of ProPakistani.PK

  • They don’t improve anything. They just want more extra money for free.

    After increasing those balance, delivery reports, call centre, ringback tones, maintenance etc charges what our cellular networks have improved?

    Same old low quality internet speeds
    Hours to days SMS messages and delivery reports delivery
    Signal problems
    Call centre busy or making weird noises on first few tries
    Call centre representative reaching in 5 minutes to 45 minutes
    Pay call charges and sometimes you hear “sorry system is offline, please call after few hours”
    Ringback tones distortion
    credit recharging network busy, recharging after 1 hours to 4 hours then recharge sms notification arriving next day
    Zong have blocked MMS to email delivery, asking customers to pay for zong picture service for phone to email multimedia messaging
    MMS delivery not reliable in all networks
    Basic telephone services for prepaid not available (voice mail, delivery reports, free balance checking, free call centre)
    EDGE internet available only in main cities and roads

    اگر آپ متحدہ عرب امارت یا انگلینڈ کی ٹیلیکوم سروس استمال کرو تو آیندہ یہاں کی سم کو ہاتھ نہیں لگاؤ گے اور نخرے ہماری کمپنیوں کے نخرے بھی زیادہ ہیں.

    • I wish there was a thumb up button on comments and i had clicked it a 100 times. Totally agree with this

  • zong ne to ab rates barhaye hain magar baki companies ne to pehley se hi rates barha rakhey hain, or call rates bh dosron se kam hain, network per paktel ki chaap(mohar) lagi hoi he is waja se log samajhtey hain ke Bad network he magar ab last 6 months se network bohat behtar he, network to dosrey operators ka bh kharab hota he but rates sirf zong hi kam deta he.

  • i tried calling zong helpline n csr didnt hv my required info so she dropped my call. when i called again i came to know my daily limit to connect with csr is over and i need to call back again. with this level of worst customer experience how can zong talk about providing quality service.

  • everyone looting innocent pakistanis i think the pakistani nation is the most tax paying nation. No one know a poor pakistani how to earn he works 12 hours and getting just a few. f****** all plunders.

  • Ary koi tou ic industry men apne aap ko stand out from the crowd karo, sub copy copy kar rahe hain ek dosre ki, ab tou mera dil vFone use karne ka karta hai XDD

  • Em also a CSR bt not in Zöng log new sim activate kerwaty waqat itna tang kerty han k had Nhi specially woh log zin ko pata Hota ha k yeh helpline free ha fazool Mai abusive content aur fun making k liye calls ati ha tou phir ap kya expect kerty han CSR sy I appreciate ZONG k us per ek limit ha k phir ap help line per tang Nhi ker sekty

  • Well to all the highly informed people here, for your kind information Ufone and Warid are already at Rs2.38 since almost 18 months and Mobilink and Telenor charge Rs3.85 for helpline and they also charge IVR. Whereas ZOng’s IVR is free.
    So all you who are not properly informed or working on some agenda against zong, please update yourself first before polluting people’s thoughts

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