A Screenshot is Worth a Thousand Words #Telenor #CustomerCare #Fail

I am not saying anything about Telenor’s customer support, instead I am just posting a screen-shot below that explains the miseries of a common customer when he’s put on hold by support for ever.

Please Note:

• Screen shows the wait-time during a helpline call.
• Call was never attended and customer had to hang-up the call ultimately.
• Customer was a Postpaid user
• This was a paid helpline call. Telcos argue that charges on support calls are meant to improve support services.
• This is not only a Telenor specific problem, but customers of other operators might have similar experiences.

Don’t hesitate to express your thoughts and experiences in below comments.