PTCL SmartLink App: Make and Recieve Landline Calls through WiFi

Recently, PTCL released an Android app called SmartLink for customers who have subscribed to PTCL’s Broadband DSL service. The app uses your WiFi connection and allows you to make landline calls from your smartphone. Not only that, you can forward your landline calls to your smartphone through app and it also allows you to instant message and video call other SmartLink users.

Using the app, you can freely leave the house without missing any calls on your landline. Balance running out? Simply fire up the SmartLink up and use your landline to make the call. Other features of the app include the ability to watch over 150 channels that are available through the PTCL Smart TV service and PIA flight inquiries.

1

Availability:

Right now, the app is available in 5 cities: Islamabad/Rawalpindi, Lahore, Karachi, Faisalabad and Peshawar with more cities expected to be added to the list soon.

How to use PTCL Smartlink:

If you want to avail the service, simply download the SmartLink app from here and click ‘Register’. Just fill out the registration form which requires details about your PTCL connection, Name, CNIC, Account ID, email and Cell number. Once the credentials you entered are verified, the app will be registered and SmartLink service will be activated.

PTCL will usually call you within 24 hours to validate your subscription but you can also call them yourself at 1236 to get started right away.

Features:

  • All you need to have is a PTCL Landline number, on which you will register your PTCL Smart app
  • Your landline number should be registered in: Islamabad/Rawalpindi, Lahore, Karachi, Faisalabad and Peshawar
  • Once registered, you can make landline calls (with-in Pakistan) from PTCL Smart app
  • You can also receive calls for your registered PTCL number directly on your app — simply forward your landline number to your app
  • You can be on non-PTCL WiFi to use the Smart app
  • Your App-to-Landline calls will be charged as per your usual landline tariff
  • Laneline-to-app calls are free. Call forwarding should be enabled on your landline number as you have to forward calls to your PTCL smart app.
  • Your app-to-app voice/video calls and sms are absolutely free
  • Watch 150 Live TV Channels with PTCL SmartLink App — smart tv subscription required.
  • PTCL Smart App will also work with 3G.
  • PTCL Smart app is currently available for Android phones only

2

Service Charges:

The app is free to use and the SmartLink service doesn’t have any subscription charges.

Update

PTCL has confirmed ProPakistani that its SmarLink app is restricted for use only in Pakistan, i.e. anyone using this app from abroad won’t be able to use the app.

Moreover, the app is in beta and hence only one instance of subscription is allowed on a smartphone. More instances — meaning that multiple users using the same login on different smartphones — might get allowed after the launch.

Talal is the Editor in Chief at ProPakistani.


  • Umair

    will it work on 3G?

    • aamir7

      yes

      • rehmat

        Amir, I am logged in, however when I try to make call its calling using my cell phone and receiver is getting my cell number,
        Secondly when I play any channel its display error, what could be the issue. I am having Samrt TV and PTCL Broad band at home so it must run on my smart phone too.

        • Patendo

          Enable WiFi multicast on your BB router. Smart tv would work.

      • abobobilly

        @aamir7:disqus! I wanted to ask you, do you guys manage these comments at all? DOZENS of times my comments go into moderation and they NEVER come out from their “pending” status.

        Can you PLEASE do something about it? This is the single most thing discouraging me from posting at ProPakistani.

    • Pakistani

      You can be on non-PTCL WiFi to use the Smart app

  • Arham

    can we use cellular 3G network or it will be only on wifi?

    • aamir7

      Bahi you need to have internet to use the app — chiyey 3G ho ya Wiif. Primary pre-requisite is to have an landline number that will be used for your registration on the app.

      • Shaykh ul Islam Tahir ul Qadri

        *wifi

  • Aysha

    its not working on 3G and unable to receive the incoming call . voice is disconnected after 1 or 2 minutes. for TV you have to be already subscribed for 250 Rs i think . meanwhile a good step .. well done !!!!

    • Jazib

      its working good on 3G as well as on Edge…
      but for better quality it works better on Wi Fi…
      Love this application…

  • Junaid

    its not free. the billing of smatlink will be added in you landline bill.

    • Junaid

      and smart link for only those users who have 4M DSL connection.

      • Patendo

        It is available for all BB customers

    • aamir7

      PTCL helpline 1218 confirms that smart app usage is free.

  • Great! I was searching such kind of app and its here. Thanks

  • Ameer Hamza

    restriction of cities is out of my mind

    • Patendo

      True… 1236 says that service is being expanded to other cities.

  • Imran

    Strange .. PTCL is now promoting VoIP… The service is on SIP protocol. It is an opportunity for other operators to launch such services. Now VoIP is in the interest of PTCL so they will not oppose it :)

  • Talha

    So technically I can be in another country and I don’t have to pay mobile roaming charges. I can just use this…

    • aamir7

      yup that’s right. But you need to have a working PTCL landline in one of five above mentioned cities.

      • Talha

        Of course. Once registered with the service successfully, there is no limitation then.

    • Shoaib

      You will have to pay mobile roaming charges.There is no free lunch

      • Talha

        Ehm. Actually you don’t. You just need a internet connection in any part of the world and when you call from your app, it will charge you local call on your PTCL Bill.

        • Shoaib

          It is not so easy which you think.Service will become most expensive at the end.

    • Shoaib

      It is not applicable outside Pakistan.Read the article.

  • John Handoori

    PTCL is the most innovative company in the telecom sector of Pakistan period.
    I was a Nayatel customer in Islamabad when I lived there and kept repeating to Nayatel sales person that PTCL was catching up and they need to provide more services in same prices otherwise PTCL will cross them. Now it looks like PTCL has crossed.

    • Khurram ShahzAd

      Sadly they have worst technical support.

  • Muhammad Aun

    IPHONE USERS KA KIYA KASSOOR HAII?

    • Jazib

      for the time being its only applicable on android phones…
      later will be offered to iphone users… n symbian n windows aswell..

    • adil

      Iphone app pe pese lagte hain banane main ud main ptcl ko mot ati hai android pe kam lagte hain

    • Aik Pakistani

      Officially, there is no iPhone in Pakistan at the moment. :-)

      • QasRoX

        ye bhi ha. even then there is a considerable share of iOS users in Pakistan

  • Danish

    i have serious doubt on this:

    “Your App-to-Landline and Landline-to-app calls will be absolutely free”

    • Jazib

      it will be charged as per your landline billing..

    • aamir7

      Their helpline 1218 told me this.

      • Patendo

        If you are a freedom package user, they would be free

  • rehmat

    Great Great Idea… I have smart tv at home, can i watch it on channels free of cost?

    • Patendo

      Yes you can… If you are already a Smart TV subscriber, it would be free on your mobile.

  • Danish

    Just called 1236, app will only work if you have smart tv subscription. app to app call is free (not a big deal as all app to app calls are free) and app to landline will be charged as per normal call.

    i think the article is not giving a clear cut pic as i have read same story on another tech related website and it was clearly mentioned there that

    “- Landline number Calling to any other Regular Call using the app > Charged as per landline number tariff”

    • aamir7

      Thank you for corrections. I had asked similar questions to a lady (named Sidra) at 1218 and she had confirmed that app-to-landline calls are free. I had to officially check with PTCL now and they confirmed that app-to-landline calls are charged as per usual tariff. Yes, they can be free if any package is availed.

      • Ameer Hamza

        In short usage of App has no extra charges ..

    • Shoaib

      It will be charged.If call is being transferred from landline number to mobile number, that charges will be added.PTCL should improve its quality first.This service will be useful when charges of transferred calls be free.

      • Shoaib

        Also call transfer charges from landline to mobile are very high which will make this service very expensive.

        • Patendo

          It would be a local call.

          • Shoaib

            How can mobile to landline and landline to mobile calls are treated local calls.These are the most expensive calls Guys.Just wait and see your expensive bills.

            • SmartLink

              Hi Shoaib,
              SmartLink app itself has nothing to do with mobile network. The call forwarded from landline to App is treated as a local call. If you have an unlimited package on landline then that forwarded call would be treated as free. Cheers

              • Shoaib

                Thanks.In my opinion technically it is not possible.But it is possible, other cellular operators like Telenor, Zong, Mobilink, Ufone, Warid etc can start the same service through 3G/4G.So the company who will maintain quality will succeed.So focus on quality.

                • SmartLink

                  Shoaib, you should try the app and the call forwarding functionality. I am sure you would see the call being transferred without the involvement of GSM number or connection. The app itself bears a local pstn number, which is why the call transfer from landline to app is treated as local call. Hope this clarifies the confusion.

      • Patendo

        Call transfer in this case is only to your App not to any mobile number. So essentially it is a Local call

        • Shoaib

          Call transfer in this case is not to a local number so it is not a local call.It also comes under no package.Call transfer in this case is to application working on smart phone so it is call transferred to mobile number whose charges are very high.I already commented you have to wait to see inflated telephone bills.There is no free lunch all over the world.Just wait

          • Patendo

            Bro, the call is forwarded to your “Smart ID” (mentioned in your profile) it is not a mobile number,rather a local PSTN number. So the call transfer is not to your mobile number. and yes transfer is to Application, and application has its own number. Go to your profile in the application. you can even receive a direct call on that mobile number too.

    • Muhammad Ashraf

      Inorder to view smart tv then you need smart tv service active on your no. otherwise you are good to go for making voice calls

  • Muhammad Shafiq

    i am triying to register at smartlink ,but there is an error!

    1026- invalid PSTN number

    what is that? and how to register????

    what is PSTN number????

    • Muhammad Ashraf

      dial 1236 dear

    • Patendo

      You ought to be Broadband subscriber

  • adil

    I m in ksa can I use this app please tell I m little confused about calling can I call the number I m associated with and other numbers from my app here in ksa

    • adil

      Amir bhai help

    • aamir7

      you will have to register with your landline number in Pakistan.

      • adil

        Thanx

  • Muhammad Ashraf

    first of all very nice intiative by PTCL, just called to PTCL, all we need is landline no. with any dsl subscription to use this service, the best thing is we can use our no overseas as well. I have unlimited landline package for rs. 250

    • adil

      And I doubt that unlimited package will work on app can u confirm please for me :D

      • aamir7

        you can avail any PTCL package. Your app is just like a handset that runs on internet. You can use this app to avail any PTCL package that they are offering, including unlimited.

      • Shoaib

        Agreed.Unlimited Rs 250/ package will not work here.Bills will be inflated as calls will be transferred to applications working on mobile numbers.No PTCL package will work in this case

    • Danish

      the service is available only if you have SmartTv

      • Muhammad Ashraf

        wrong, if you want to see smart tv then we u need to smart tv subscription to work

      • Patendo

        Smart TV service on the app can be available with or without Smart TV connection. If you already have a connection, then Smart TV app is free, otherwise, it would cost 250. Furthermore, calling part would work regardless

    • Shoaib

      This unlimited landline package of Rs 250 will not work for this service as calls will be transferred to applications working on mobile phones which are very expensive.

      • SmartLink

        It will work. Since the call is being transferred to local number and not the mobile number :)

  • Muhammad Ashraf

    The question is can we make calls simultaneously by using an app and traditional landline phone???

    • Patendo

      Yes. You can both make and take call simultaneously.

  • bilal

    IPhone?????

  • Mr. Confusion

    Can two or more mobile user register one landline number in their android mobiles?
    Like our landline is being used by 4 ppls. can 4 ppl register one landline in their respective mobiles?

    • aamir7

      Try it on different smartphones and do let us know the outcome as well :-)

      • Patendo

        I have checked with them, it is currently only available on one cell phone per BB connection

  • M. Ali

    Can I download this App to use outside Pakistan?

    • Patendo

      I think is available in 9 countries for download

  • EffEff

    For registration one must have 4MB PTCL DSL installed against that landline number.

    • Patendo

      Nopes. Its open for all BB subscribers

  • ZeeshanShahid

    Can we have a non-techie non-PTCL and non-landline owner step by step guide on how to eventually get this service? Also, can there by more than one instances of app running? Meaning, can I have the app on my phone, my wife’s phone and my mother’s phone and the billing all compiles in one landline bill? Intrigued about this service.

    • Patendo

      I guess there is a limitation of one phone per landline. When I contact 1236, they were of the opinion that it would be available for multiple smart phones against one landline soon. Didnt give the dates though. Registration is simple. Download, install and press the registration button; it asks for form validation, once done, the service is through

    • Shoaib

      Service will be expensive when you see your inflated phone bills,

      • Gizmo

        How can it be expensive when the same tariff is being applied that you are using on your landline number. The App itself is free without any service charge

  • Hamayun Khan

    Unfortunately I registered myself in Peshawar. It didn’t work so I called 1236 and they said that this service isn’t completely available in Peshawar and you have to wait.

  • Rana Imran

    I am getting the following error while playing Smart TV through this app on my Nexus 5.
    “Error playing stream, please check network and try again!”.
    Same error I am getting on PTCL Smart TV Android app.
    Please help.

    • Patendo

      Wifi Multicast should be enabled on your BB router.

    • rehmat

      I am getting same error

  • Tanveer

    Will this improve Voice Quality due to IP Based Calling via this application….right ? it must support improved codec of Voice i-e HD Voice or equivalent to skype quality than normal PTCL Landline Voice call quality.

  • Bilal Hussain

    ajeb chez he jski req he k ghr p 4mb broadband lga ho wrna activate ni hoskti? mjhe is ki technical tuk smjh ni i k ghr me net ka kia kam he. i thnk agr ye sip he tu ptcl k sip sever se connect hojaegi or billing k lye landline no use hoga. wese pakistan me tu sip block he tu ye kese chalega?

  • Usman

    Was about to download the app when I decided to look at all the permissions it asks me for!

    1. Device & app history? Why does this require to see my app, device, browser history and bookmarks?
    2. Identity? My account data/profile data even after having my CNIC on your record at registration!
    3. Location? You might want to delivery me targeted adverts but we are in Pakistan. So is this to spy on me?

    What is this? Agencies spying on me with my explicit permission of the button! PTCL needs to explain these permissions to me as a customer.

    • Muhammad Ashraf

      almost every app required to track the location of user, this is because they want to show location wise targetted apps to free app users.

      • Usman

        Sure, but it is Pakistan where advertisement is already 1/4th of India (in money they pay per click) and being an advertiser I know that no company presently offer city/location targeted advertisement in Pakistan for mobiles.

        Anyway I am no fugitive on run so I can ignore number 3, but what about the first two?

        • Muhammad Ashraf

          device info might require to check the compatibility with running android version

          Identity is required to access USER ID / PASSWORD for log in to server purpose,

          • Usman

            Compatibility is checked while installing the package, the app does not require a constant check on which OS is running since it is already installed.

            Identity is asking your identity on phone not the one used to login to the PTCL service. This option essentially means that you are allowing the app to see your browser history on your mobile which becomes more interesting if you have synced it with Google account on your desktop too!

            • Muhammad Ashraf

              it is better you develop your own proprietary operating system

              • Usman

                where did that come from?

                All I am asking is for PTCL to explain why they are asking for unnecessary permission!

                • Muhammad Ashraf

                  I have scan this app with MCAFEE, there is nothing worry about. As i said, messenger apps used to collect this type of data

                  • Usman

                    It is not a virus I am talking about, the app is legitimately asking too much information than it requires to operate. McAfee cannot find anything wrong in that.

  • Eli Ehsan

    my question is! WHY? just WHY?

  • Rizvi

    Can we use it on multiple Android devices?

    • SmartLink

      For one landline, you are allowed on SmartLink connection. Mutliple devices are currently not allowed for Security reasons.

  • shahidusman

    I can’t find anything regarding this on their website.
    Any link?

  • Ali Ahmed

    Its a great app and very handy when you are running out of your mobile balance. For example you are sitting outside at some restaurant/friends place having PTCL wifi, you can connect to wifi and call any landline/mobile or international number. In case you have subscribed pakistan package on your landline you can freely call to any landline lumber and calling to mobile number would charge normally.

  • Ali Ahmed

    I have commented it before. Will answer your question WHY…Its a great app and very handy when you are running out of your mobile balance. For example you are sitting outside at some restaurant/friends place having PTCL wifi, you can connect to wifi and call any landline/mobile or international number. In case you have subscribed pakistan package on your landline you can freely call to any landline lumber and calling to mobile number would charge normally.

  • Ameer Hamza

    new opportunitities for call spoofing are open now .. I do not think it would be too difficult to get some one’s credentials to get registered .. I think there are serious security and privacy issues with this app sooner or later…

    • Smartlink

      Utmost efforts have been been made for the security of the data. Subscribers’ privacy is of utmost importance for PTCL.

  • Muhammad Abid

    this offer is valid 4 mb dsl customers only ?

    • Patendo

      It is available for all PTCL DSL Customers (regardless of the package)

      • Muhammad Abid

        triying to register , invalid PSTN number you are not registered 4mb

        • Patendo

          Please make sure you are entering correct details, Landline #, Account ID, CNIC etc

  • adil

    Darn it ptcl I was so excited to use this app from ksa

  • guest

    Man where is this account number

  • Arslan Ejaz

    lot of confusion around …….

  • whitesmoke

    Wait till PTCL starts abusing this as a cover for grey calling.

    • Gizmo

      Why would they do this? Why would they compromise their own termination revenue

  • Rana

    at-least 4mb :( very bad ….

    • Gizmo

      It is available for all DSL subscribers

  • HarrySidd

    Dude this is amaxing !! abhii register kia and abhi se service start, now i just need to verify it to use it with my landline number,very well built app, im impressed, even i have lots of issues with my dsl connection stability but ptcl did something special, i hope they ll keep it free atleast for ever ;)

  • Najam

    PTCL should make a TV dongle like Chromecast by Google, that work on same mechanism. It’ll save alot of trouble with Smart Tv.

  • M. Mashhood Iqbal

    Amir bhai what is account No.???

    • Muhammad Ashraf

      An account no. is 10 digit no. mentioned on left top side of your land line bill

  • adil

    So twll me this app checks ip or check sim

  • Aamir Rashid

    Works well on Nayatel wifi as well. Just need to get it registered from a ptcl number in the first place and that’s it! And yes the bill comes included in your landline bill, but smartlink to smartlink is free….

  • Mushaffaq

    This aap for blackberry

  • Umair_CL

    You’re not getting what Usman is saying. The extra permissions the app is requiring is unnecessary, in short its asking for too much information when it doesn’t need that information.

    • Muhammad Ashraf

      its an messenger like app, pls check the permission of other apps like viber, whatsapp, these all apps seek almost same data

  • Umair_CL

    nexus 5 has by default udp multicasting disabled. You’ll probably need a custom kernel to enable it but I haven’t ventured into that territory yet. Anyways, it was disabled on nexus 4 as well however, its enabled on nexus 7 2012/2013.

  • Ahmed Habib

    Wow PTCL won the match once again!!!

  • Ahmed Habib

    Wow PTCL won the match once again!!!

  • Guest

    PTCL normally make things free or charge low rates for the first 3 months. Then without any notification they jack up the prices and you have to cancel the service when you see your next bill. Terrible business model.

  • Bilal Iqbal

    Mobile landline…nice mix

  • Saqib

    Now it is available all over Pakistan, confirmed it from 1236 and using it in Gujranwala.

  • Saqib

    Now it is available all over Pakistan, confirmed it from 1236 and using it in Gujranwala.

  • Ali Khawaja

    same thing happens with me too :(

    • Aapi (SA)

      Ali beta.. Awww bohat afsos hua sun kar.. Thanks for forwading this link to mw..

  • Ali Khawaja

    Amazing initiative but i fear because as far as i know my nation this app will surely be misused by different people. You will only realize that your land line is compromised at least after 1 month’s bill is generated.

    • SmartLink

      Hi Ali,
      We have put in special focus to address this concern, which is why a two tier customer validation process has been implemented in the form registration and a confirmation call from PTCL Call center

    • SmartLink

      Hi Ali,
      We have put in special focus to address this concern, which is why a two tier customer validation process has been implemented in the form registration and a confirmation call from PTCL Call center

    • Usman Ghazanfar Hussain Khan

      They seem to verify actual user before letting it be used/billed

  • Atifsh

    and you cant use it on 3g either.
    voice quality was excellent on my office 2 mb line, and sucked at home on 4mb line.. go figure.
    also i called multiple cell phones too it works on cell phones too at the moment.
    invalid PSTN means use 021 before number.

    • Umair_CL

      Works on 3G/EDGE, enable it from app settings. Used on Telenor 3G and Warid EDGE yesterday.

      • Atifsh

        i know the settings, doesn’t work on mobilink, calls go through mobilink sim.

  • Muhammad Ashraf

    Mcafee doen’t scan viruses only, it also features privacy scanner which scans all the apps installed to check whether an app is seeking too much information? the scan result i got was pass.

  • Usman Ghazanfar Hussain Khan

    That’s probably because sometimes non-PTCL internet providers block the service. Try on PTCL Wingle, DSL etc

  • Usman Ghazanfar Hussain Khan

    Advanced codec support seems to be there but many Pakistani mobile users are low end mobile users, new or advanced codecs require higher processing speed for a mobile to

  • Usman Ghazanfar Hussain Khan

    i guess only within Pakistan

    • Muhammad Ashraf

      Yup, the scope of service is now clear but any way, it is first service of its kind

  • Usman Ahmed

    iptv channels dont work. also it is not mentioned clearly, but the app gives u a new landline number!

    • Usman Ghazanfar Hussain Khan

      If you are a SmartTV subscriber, then it SmartTV will work on it
      Landline number is your real landline number once PTCL people call and confirm your credentials

  • Muhammad Ashraf

    you can download android apps in black berry from os 10

  • aamir7

    Moderated comments are approved with-in few minutes. Unless, they are decided to not to be posted.

  • Junaid

    Dear Aamir,
    This app is totally free but usage is not free. Free in a sense that you can call from SIP number to another SIP number like viber, skype etc., but if you call on Mobile or LL then PTCL charge it against the registered number.

    • Shoaib

      This was my point of view.Why to receive transferred calls through landline and pay for them.Why not receive direct calls on your cell numbers.

  • Junaid

    It is only available for 4Mbps or higher rate DSL users :P

    • SmartLink

      HI Junaid,
      The restriction of 4Mbps usage was removed last week. All BB customers are eligible for SmartLink

      • vypres

        i m using 1mb and they refused to provide me smart link

    • Tanha Musaafir

      m using on my 2mb dsl its working

  • Javaid

    Any Information about when the app would be available for Iphone?

  • SmartLink

    Rana Imran,
    Please send us an email at [email protected]. We would send you out a new apk for Smart TV. Try that out. Hopefully, your problem would be resolved

  • Muhammad Ashraf

    I have registered my no. successfully yesterday in noon but so far I have still not received verification call.

    • Gizmo

      you can call directly to call center (1236) to get validated

      • Muhammad Ashraf

        there are not validing by caling 1236, they said their deparment will call

        • SmartLink

          Please send us an email on [email protected]. We would get it expedited. Do mention your landline and SmartID

          • Muhammad Ashraf

            Since i didn;t receive verification call hence i do i know my smart ID

            • Gizmo

              It is mentioned on your Profile. Go to “more” and click “profile”

              • Muhammad Ashraf

                the app login credential first

                • gizmo

                  its through the email and password that you set during the registration process.

                  • Muhammad Ashraf

                    internet connection error appear when i am entering login credentials

          • Muhammad Ashraf

            i didn’t receive the validation call from ptcl but i tried to login today entering my email id as smart id and password assigned at the time of registration so login is now successful but i got different landline no instead of my on number.

  • Rafay

    Got it working in hyderabad without the verification call got a 021(khi) new phone number for the app. Iptv not working i m alreaady a subscriber may he will work after verfication call.
    How to call forward????

  • Ali Yaqoob

    Getting an error 2000 – Exception …during registration. Anyone else having that issue ??

    • Tariq

      Yes I am getting the same. Did you get around fixing this issue?

    • ATif

      have you found the solution of that problem, I am also getting that error 2000-exception

  • adil

    Mine not working now says no internet error

  • Rafay

    Not working on zong 3g.

    • Usman Ghazanfar Hussain Khan

      certain internet providers seem to be blocking it. checked and it was working fine on warid sometime ago

    • Usman Ghazanfar Hussain Khan

      certain internet providers seem to be blocking it. checked and it was working fine on warid sometime ago

    • Usman Ghazanfar Hussain Khan

      certain internet providers seem to be blocking it. checked and it was working fine on warid sometime ago

    • Usman Ghazanfar Hussain Khan

      certain internet providers seem to be blocking it. checked and it was working fine on warid sometime ago

    • Usman Ghazanfar Hussain Khan

      certain internet providers seem to be blocking it. checked and it was working fine on warid sometime ago

  • bash

    brilliant but plz bring this on ios asap plz this is really creative thinking

  • adil

    Did u read the update they want to know location to block id user is jot in Pakistan

  • guest

    Bhai tu itna negative kyun hai ptcl k mamlay main

  • guest

    Chale canada main spelling sahi kara canadian padri

  • hasni

    What Iif you use Pakistani vpn

  • Ahsan

    The app is not working on any other internet service except PTCL DSL. I was using this service for the whole day when I was on PTCL DSL but now when I am not connected to PTCL DSL, it stopped working. I dont get what is the use of this app if it runs at your home only or anywhere where PTCL DSL is available???

  • Umar Pazir

    Well done PTCL nice service

  • Umar Pazir

    Well done PTCL nice service

  • Xahid

    It required 4Mb broadband connection.

    • Usman Ghazanfar Hussain Khan

      works on 1 Mbps & above on PTCL

      • Xahid

        Nope, I’ve got 1Mb & it gave me error that “you don’t have 4Mb broadband”

      • Xahid

        Nope! gave me error that you don’t have 4Mb broadband.

        • Usman Ghazanfar Hussain Khan

          try emailing to them on [email protected] with yoru SmartLink ID which can be seen in Profile

  • Basit Khan

    There are couple of things need to add in it.
    First One – after successful subscription you are assinged a SmartID which is itself a PTCL number other than your existing telephone number,, through this number anyone can make/receive calls.

    Second – Voice calls are only available if you are connected with PTCL internet connection, any other ISP or internet does not facilitate with voice calls

    • Guest

      1. Soon after registering, you get a call from PTCL and then you can call using normal landline number if verified by PTCL
      2. Helpline has confirmed that the application is is not restricted to any broadband specific connection within Pakistan but some broadband providers are blocking it so that is why you observe it working on PTCL Internet connection and a few other Internet Providers. Hope others follow the path to fix it

    • Guest

      1. Soon after registering, you get a call from PTCL and then you can call using normal landline number if verified by PTCL
      2. Helpline has confirmed that the application is is not restricted to any broadband specific connection within Pakistan but some broadband providers are blocking it so that is why you observe it working on PTCL Internet connection and a few other Internet Providers. Hope others follow the path to fix it

    • Guest

      1. A call is received soon after registration to verify and then original landline number is assigned
      2. As per helpline, they said that it will work in Pakistan but some internet providers block it so might not work on some ISPs

      • Basit Khan

        i have tested on all telecom companies 3G/GPRS but none of them works on voice calls,
        and also i have tested on Multinet, Brain Net, Fiberlink, all are CIR connection but unable to use voice calls

  • Abstract

    I installed the app immediately once I learnt about it and registered it. I was told by helpline that my account details will be verified by a phone call in 24-48 hrs. Sadly PTCL decided to stay to its reputation and no such call was received. I have following to share
    a. It works with only PTCL based WiFi, no 3/4G
    b. Outgoing calls carry a new CLI, not your own PTCL number.
    c. Incoming calls, as of now, can be received on the new number assigned to you, not
    your own landline.
    d. PTCL Customer Service Centre does not know about this new service.
    e. Billing details are not available on website or helpline.

    • gizmo

      Outgoing CLI gets changed once they do a validation call.

    • Ahsan

      100% correct

  • Abdul Mueid Shahid

    it doesn’t work with my 3G and on works with my dpl wifi.. anyone please help?

    • victor

      apparently 3G and other ISP have blocked SmartLink…. Guess they cant bear it … :p

  • Ali

    No app support for windows phone 8.1 or iOS 8 :S

  • Ahsan

    Not Working on internet service other than PTCL

  • vypres

    only for 4 mb n greater users this app:(

    • Usman Ghazanfar Hussain Khan

      no, they say any broadband user can subscribe to it

    • cyprus

      Available for all…. just registered my own smartlink on 1 Mbps connection.

  • Hamza

    I can confirm that this does not work over 3g (using ufone 3-g). Plus while making calls i get “480 call transaction error” but the person being called does get a ring.

    • Hamza

      481 call transaction error

    • Hamza

      481 call transaction error

      • Usman Ghazanfar Hussain Khan

        i tried emailing to [email protected] with my SmartLink ID and they resolved another issue of mine

        • Hamza

          Yes i have also sent a mail to smartlink about 3g issue and they say that ufone is blocking the service however ufone confirmed me that there is no such blocking regarding smart link. The app becomes useless if it does not works on 3g. Can someone confirm if its working at their end (on 3g) ??

          • gizmo

            They are blocking Voip…..

          • Ahsan

            No its not working on any other internet

  • waseem

    mere bhaaii smart link app ko register krte waqt acoun# likhna pdta h jo wo knsa acount# h and kaha se mile ga

    • Muhammad Ashraf

      Pls check ur bill, account no. is 10 digit no.

  • joinasad102

    yar koi muje bata sakta hai k mera account id kia hai …………. plz

    muje account id ka nai pata ye kaha par hota hai

    • Muhammad Ashraf

      click on profile on main software interface then you will a new no. which is your smart id, for login please enter registered email address

    • Muhammad Ashraf

      click on profile on main software interface then you will a new no. which is your smart id, for login please enter registered email address

    • Muhammad Ashraf

      click on profile on main software interface then you will a new no. which is your smart id, for login please enter registered email address

    • Muhammad Ashraf

      click on profile on main software interface then you will a new no. which is your smart id, for login please enter registered email address

      • joinasad102

        Boss mene id register karne k bad exit kar dia tha ab jo id registration me dia tha ab involved email de raha hai plzzzzz muje ab as ka hall bata de help line phone karo to 1236 ka kehte hai but mobile se nai melta or ptcl phone kharb huwa hai

      • joinasad102

        Boss mene id register karne k bad exit kar dia tha ab jo id registration me dia tha ab involved email de raha hai plzzzzz muje ab as ka hall bata de help line phone karo to 1236 ka kehte hai but mobile se nai melta or ptcl phone kharb huwa hai

      • joinasad102

        Boss mene id register karne k bad exit kar dia tha ab jo id registration me dia tha ab involved email de raha hai plzzzzz muje ab as ka hall bata de help line phone karo to 1236 ka kehte hai but mobile se nai melta or ptcl phone kharb huwa hai

      • joinasad102

        Boss mene id register karne k bad exit kar dia tha ab jo id registration me dia tha ab involved email de raha hai plzzzzz muje ab as ka hall bata de help line phone karo to 1236 ka kehte hai but mobile se nai melta or ptcl phone kharb huwa hai

        • Muhammad Ashraf

          pls login to smart link by entering email address & password that you had entered while registering, once you logged in, click on more and then click on profile to see your smartid

        • Muhammad Ashraf

          pls login to smart link by entering email address & password that you had entered while registering, once you logged in, click on more and then click on profile to see your smartid

        • Muhammad Ashraf

          pls login to smart link by entering email address & password that you had entered while registering, once you logged in, click on more and then click on profile to see your smartid

    • Usman Ghazanfar Hussain Khan

      check your bill

  • Muhammad Abd al-Hameed

    150 Live TV Channels with PTCL SmartLink App should not require Smart TV subscription. The DSL customer will use Internet and that is what makes money for PTC. The app itself will not cost PTC anything when used on SmartLink.

    • SmartLink

      Hi Muhammad. That App would be launched soon.

    • SmartLink

      Hi Muhammad. That App would be launched soon.

      • Muhammad Abd al-Hameed

        That is no news because ProPakistani has already given it. My point was that Smart TV subscription should not be required for the app. Subscription should be required only when a customer wants the set-top box with Smart TV. Free Smart TV app for laptop will increase usage of BB and give more revenue to PTC, while app will not cost anything extra..

  • adil

    Verify hone ka bad bhi voice disconnect red sign k sath araha hai email ka bhi jawab nahi de rahe ptcl apni harkaton se baaz nahi ai ga

  • fahad

    if your network administrator allows only then but it works fine on PTCL wifi router

  • fahad

    because you selected call from your phone as default option.

  • fahad

    not just 3g you can chat through 3g but voice service is only available for ptcl char g users admin.

  • PTCL

    windows app will be launched or i don’t know its launched may b . No signs of iphone app in at least next year :)

  • HAFIZ ISHAQ

    While calling through this app I can’t hear the voice of others but they listen my voice clearly but while calling through sim , Skype etc I hear the voice clearly not as app . . .
    Second in profile in this app mostly voice disconnected shown while red lable on it also . .
    Any help

  • hamid hassan

    please inform me how to subcribed additional screen for smart tv?

  • hamid hassan

    please inform me how to subscribe additional screen for smart tv

  • Tariq

    Cannot register. It fails everytime with 2000 Exception error

  • Fayyaz

    i have registered my self in smarlink and receiving calls. but when im dialing, it say “yeh service number ghair moaser hy”. please help me to resolve this issue.

  • yaffas

    Why is it only restricted to Pakistan users ? Is it possible to have such a number over wifi or Internet for people outside Pakistan ? If somebody know some answers or providers please let me know. Because i am interested …

  • Murtaza Ali

    i am not recieve calls on mobile, just i can dial , any setting to relieve all calls on my cell phone

  • Zaheer

    How to forward your landline number to your ptcl app?
    I want to forward all calls to app.

  • Muhammad Arsalan

    I can make outgoing calls, but incoming calls are not coming on my mobile.