Pakistan Telecommunication Company Limited (PTCL) today announced the commercial rollout of its SmartLink app for Smartphones that will enable the users to get their Landline numbers on smartphones through internet.
PTCL Smartlink App uses your WiFi or 3G network connection to convert your landline number into a virtual number to make and receive calls on your smartphones.
This means that PTCL customers can now make and receive landline calls through mobile phones on-the-go, anywhere and anytime. Incoming calls are free, while outgoing calls are charged as per your regular landline tariffs.
PTCL’s SmartLink app was announced for beta testing in November last year, and during past four months it has already reached 20,000 downloads, we have checked.
Adnan Shahid, Chief Commercial Officer (CCO) PTCL said, “PTCL landline is the pioneer voice telephony service in Pakistan and we are proud to extend the same high-quality calling experience to our loyal users on mobile phones.”
“The SmartLink application is yet another first by PTCL and endorses our continuous efforts to bring innovative technology-led solutions to our customers”, added Adnan Shahid.
Nabeel Amjad, General Manager, Business Applications PTCL said, “PTCL SmartLink is first of its kind application in Pakistan that seamlessly integrates landline voice telephony experience to mobile phones. The application is a complete communications solution designed to provide voice and video connectivity, instant messaging as well as access to PTCL entertainment services all-in-one”.
The application is currently available in 41 cities and can be easily downloaded from Google Playstore. Apple iOS App is also coming soon and will be made available for iphones. PTCL subscribers can benefit from this application through a simple registration process.
All voice, video calls and messaging is free-of-cost from SmartLink to SmartLink, while standard landline tariff is applicable for calls to PTCL landline and mobile operators.
App Screens
Features:
- App is free without any subscription or monthly charge but requires registration.
- PTCL DSL customers can register with the app by using their PTCL number
- Once registered, log-in from multiple devices, with same user account. Outgoing calls will be allowed on all devices while billing will be based upon collective outgoing activity.
- Once registered, SmartLink app runs on any WiFi or even on 3G networks
- SmartLink to SmartLink voice and video calls are free
- Make calls to Landline and Mobile at your landline Tariff
- Stay in touch with all your buddies through Instant Messaging
- Watch 150 PTCL Smart TV channels on your phone (requires separate subscription)
- PIA flight enquiry is at your fingertips
- Access your mobile contact directory for calls and messages
Availability:
- The app is currently available in 41 cities.
- All Customers with PTCL Broadband-DSL connections can subscribe to this service
- The application is free with no subscription and monthly charges, however, outgoing calls are charged as per your regular landline tariffs.
Registration:
- Download App from here.
- Install the application on your Android Phone and click the “Register” button after opening the app.
- Fill in the registration form with your PTCL details, i.e. Name, CNIC, PSTN #, Account ID, email and Cell number
- If the credentials match, the application would be registered and SmartLink to anywhere calls shall be activated
Here’s the TVC for PTCL Smartlink app:
As fuckin always no iOS App !!
I am using this app since last 4 months
PTCL broadband connection is required to use this app on other networks it is not working
this has changed with the commercial launch. It should work on any internet now.
i have just checked it is not working on ufone 3g
Enable Force connect and press reconnect. If it still doesn’t connect, you can exit and re-login it would start working…
no success
Not working with zong 3g but working on ptcl wifi.
It should work on Zong 3G too.
Try the following.
Check Force Connect in your and Press Reconnect.
If it doesn’t connect, please exit your app and re-login, it work start working.
Hi Ashraf,
Please send an email at [email protected] with your Smart ID, we would sort your problem.
Can I use this service without ptcl dsl connection activation on my ptcl or ptcl dsl is compulsury for this service ???
i wrote an email already but no feedback till yet
Yes you are right. It worked for me. Thanks for your help.
did u check personally
No, PTCL told me this. Let me recheck with them.
Enable force connect and it will go through. PTCL told this.
true. I have also been using it since its launch. and it doesn’t work on 3G. even two days ago on 21st march, last time I tried on 3G.. it wasn’t working.
Nice initiative at a time when 3G mobile users in the country have crossed landmark figure of 10 million and they are accessing data through smartphones.Well done PTCL
I have been using this APP since long on my galaxy S4 and let me tell you this:
1. it works only on PTCL broadband
2. Consumes too much battery
3. Fails to connect most of the time.
4. I uninstalled the APP :D
I will try again with its commercial launch and give you more feedback on it!
it now works on other Internet service providers
on what network you tried using it?
Hi Hamza,
The App is working on all ISP Networks Now. If you are facing any problem, let us know at [email protected] and we would sort it.
I just checked it again, it’s not working on 3g even with force connect.
Liked the 4th point! *Hash tag respect*
I installed it a few minutes ago to check if it’s working on 3g, but hopeless.
just following my 4th point again
worst service, every single second other person voice drop issue
Please share your Smart ID at [email protected]. We would sort your problem.
Why did PTA approve this while blocking VoIP for other companies?
I don’t think this fall into VOIP, it’s basically a land line call forwarded/transfer to your phone via internet.
Salam. Can i use this on my iphone
Only android for now I think.
20,000 downloads, eh? I guess Google doesn’t know counting!
how to forward incoming calls to smarlink?
Dial the Following codes from your landline
*09*Smart ID# for Forwarding on No reply
*06*Smart ID# for Forwarding on Busy
Further, PTCL would itself activate forwarding within 24 hours of registration
2 major flaws
1 tied to hardware, sold my old phone and new phone can’t be used with same user.
2 app to app call not possible as their is no local number, only landline number.
Smart ID is used for App to App calls
not working in profile it is saying voice disconnected and also in smart id it is showing some other number why??
That number is your App ID. You can receive calls directly on this number.
If you are facing Voice disconnected problem, send an email at [email protected]
Great…its working well… but its working only on outgoing calls nt incoming ones..
incomings must be activated..
Dial the Following codes from your landline for enable call transfer to SmartLink.
*09*Smart ID# for Forwarding on No reply
*06*Smart ID# for Forwarding on Busy
Further, PTCL would itself activate forwarding within 24 hours of registration.
You can also share your Smart ID with other people and they can directly call you on your Smart ID number
what is the smart ID?
I can make outgoing calls but there is no incoming calls
When i dail *09*Smart ID#
*06*Smart ID#
Computer says your telephone subscription does offer this service
Hi,
Please share your Smart ID at [email protected] so that we can sort your issue.
can you other party listen ur voice when u call landline number?
sir when you make call using smarlink other party can listen your voice all other things are ok with me but other party can;t listen my voice when i call them please advise.
Meh, no iOS or WP version. Useless for me
Confused
Iam using this service, really a breakthrough by ptcl…now u would feel at home all times even awat..And you can easily transfer ur landline number to smart number when out of home, voice quality is great too.
How to transfer incoming calls on landline to app
You can receive incoming call directly on your app. The Smart ID mentioned in your profile is itself a number can be dialed from any mobile and landline number. Apart form that to activate call forwarding, please following codes form your landline No Reply : *09*Smart ID# Busy Mode: *06*Smart ID#
Why do the number I call see another landline number instead of actual landline number?
This is your App number (Smart ID). You would start seeing your own landline in 24 hours after registration. Further, the app number can also be used to directly receive calls from mobile and landline.
I have problem with sign up 1032 Error Appear i did email form [email protected] to [email protected]
please Response This email Thank you in advance
cannot make call using any 3g or other than ptcl broadband. Also cannot receive call at smard id. my smart id is 04236415001
41 cities as in withing 41 cities or land line numbers of 41 cities can be resisted?
in other words can i register my islamabad landline number and use it outside pakistan over internet?
You can register and use it anywhere in Pakistan.
Of course it should not work in other networks, this is a competitive move by PTCL to win subscribers; I am wondering if Smartlink will be working in future while roaming out of the country!!
It works on other networks too
I am trying to make a call from this app.
I suppose, my landline number should appear to calling party. whereas its showing my cell number and bill is being charged to my cell.
please clear this point
Your App may not be connected. Please follow the following steps.
.
Please connect to Internet and check mark the force connect box; press re
connect button in your profile.
If
it doesn’t connect, exit the app using exit button and re login.
It
should start working
so to get better voice quality on this app you should have better internet connection?? by the way what is minimum bandwidth requirement for clear voice? secondly once i have registered on this app my out going number will be same as my Land-line number coz when i was using it on Beta services number was different for out going calls
Your landline number starts to appear in about 24 Hours after registration. If you still face problem, please send out an email to [email protected] and we would sort it
any restriction of max user on one land line number
Will be removed soon
One account per Landline number. However, even that would be removed soon :)
I am hearing this message while calling
“Hum mazrat khuaa hain ye service number gair muassar hai”
Though I am able to receive calls
Hi Sohaib,
Please send out an email at [email protected] and we would sort your problem., please do mention your Smart ID over there
I can call now … the other side is receiving the call but I am not able to hear any sound … I have already sent an email to smartlink with ID
when will be available for iPhone
In About 6 Weeks time
Why its showing Voice Disconnected, Chat connected.
Force connect it
and restart
Hi please use the following steps
1. Connect to other Network (3G or other ISP)
2. Check mark the “Force Connect” Button
3. Press reconnect
4. If should start working
5. If it doesn’t please press the exit button in the app and
login again. you would get connnected.
6. If you still face problem. please send us your smart ID at
[email protected] and we would arrange a call back from backend team.
If I call PTCL number, is the call free, I have freedom package at home number and PTCL calls are free.
YUP
Why this sotela pan with EVO dongles, why only DSL numbers can be registered with?
THis would coming soon
Voice disconnected on other networks. only working with PTCL BB.
Tried force connect as well.
Please try the following Steps
1. Connect to other Network (3G or other ISP)
2. Check mark the “Force Connect” Button
3. Press reconnect
4. If should start working
5. If it doesn’t please press the exit button in the app and login again. you would get connnected.
6. If you still face problem. please send us your smart ID at [email protected] and we would arrange a call back from backend team.
I registered and it messaged 100% authenticated
Now what to do what is my smart ID
mentioned in your profile
Plz elaborate do I have to use PTCL number?
Hi Mursaleen. The Smart ID is mentioned in your profile (in the app). You can now start making calls. Your Smart ID will be displayed on the CLI of called party, however, your own landline number would start appearing soon.
When I make a call the other person’s CLI shows Smartlink ID and not my landline number. Is this normal? It should show my landline number!
Yes Waqas, This is normal. This is your app number and people can contact you on this number directly too. Further, your own CLI would start appearing soon.
I m also using this app, as i got awareness from Propakistani. I want to say that this app might create Voice Calling problem only on Wateen. I checked it on Wi-tribe also and it is working awesome.
why only for DSL customers , why not for land line customers ?
We have passed your feedback to our Product Team.
thanks
Wah ji Wah, First time in History PTCL is giving support and that too right away on ProPakistani Blog.. Lolz..
At last, every company has realized the importance of smartphones, their use, easiness in connectivity for voice and data etc.Well done 3G/4G operators(For their contribution in making smartphones popular) and PTCL.Things are now moving in right direction which would benefit economy of Pakistan.
I have a freedom package on my PTCL, that is free call to PTCL across Pakistan. What if I make call from smart link to PTCL number, will they be free or charged?
If you have freedome package. Your calls from SmartLink to landline shall be free (as per the freedom package) :)
What If I call my landlines number through PTCL Smart Link, the number through which I am registered, will the call be free?
If you have freedome package. Your calls from SmartLink to landline shall be free (as per the freedom package)
just freaking useless to me because as always there is no support for iPhone platform , Peeeeeeeeeeeeeeeeeeetcl
not working on zong 3g or force connect voice gets disconnected on force conect even on wifi and their method doesnt works and their supoort is useless group of lazy c**ts
Please share your Smart ID at [email protected]. It would be taken care-off
So now you can hijack anyone’s landline number using publicly available details. Before you protest, PTCL provides complete phone bills online. Only thing missing is CNIC. An over the phone phishing session or two should yield that info in no time at all.
For your info nic is also mentioned on the ptcl bill.
I email to ptcl 10 year ago i said this number give on mobile , because everyday cut the wire & my shop in korangi.so i disconnect ptcl.
I did register on android app an hour ago but didn’t get the smart ID. smart ID will be delivered where? through sms or on email?
it is mentioned in your app in the profile menu.
I got the id but its not signing in.. i am getting following errors…
1.. 2000|exception error
2… internet connection error
3… invalid email
Is there any solution for this?? Also is it working outside the country or only within Pakistan? ??
NA MOBILINK – NA UFONE – NA ZONG – NA WARID – NA TELENOR – NA KOI URR JUB APP PROPAKISTANI FORUM PAY KOI SHAKAAYAT LIKHTE HIEN KOI BHI APP SAY CONTECT NAHI KARTA SMARTLINK TEAM KO APPRECIATE KARO KUM SAY KUM HAR COMMENT KA JAWAB DAY RAHE HEIN WELL DONE SMARTLINK TEAM KEEP IT UP
Makes sense. But the last time i checked with PTCL helpline (3 months back) they told me I would not be able to use it outside PK as IP address is restricted.
Can I used it from outside pakistan and make cheep call to pakistan :D?????
smartlink app par register nahi ho pa rha on, error aa rha hay your account number already registered,, ya phir ye error 2000]EXCEPTION
WHAT IT THIS?
Hi Nouman, Please send us an email at [email protected] and we would get in touch with you.
Unable to call. And call is disconnected.
Hi Suleman,
please share your Smart ID at [email protected]. We would sort your issue.
Can somebody tell me please that which account number do i have to put in the field on registration form which says “Account# associated with provided number” ?
please somebody tell me whats this ????
it is mentioned on your bill
Just got my new connection 15-20 days ago so i have not got any bill yet.. Can you help me trace it through my land line number or something?
Sure Asad. Please send us your Landline # at [email protected]. We would get in touch with you.
What is the mean of Account# associated with provided number?
this
This is account associated with Landline. It is mentioned on your bill
thats what i need to know
Should i take 2 land line connections if my two family members want to avail land line on their mobiles or only one connection will be able to serve two mobiles. If one is enough, what will happen when my brother phone is busy and i need to make call. Will I be able to make call or my line would be showing as busy too.
Hi Kamran,
We shall be activating multiple accounts on a single landline in a week’s time. :)
And yes call can be forwarded if your landline is busy.
I mean if at the same time two persons want to make calls on other different numbers, would they be able to do it or one should wait untill 2nd releases the phone.
They can do it simultaneously :)
Hi I have problem with sign up 1032 Error Appear i did email form [email protected] to [email protected]
please Response This email Thank you in advance
i am using this application when i call any landlind i can listen other party but they can’t listen me somebody help me plz
I am using this app since it started. Then I had Huawei 3C. Smart tv used to run on it. Now I bought Huawei honor 6. Now Smart Tv does not work on it. Why?
MAKE IT POSIBLE TO OPEN AT NOKIA XL.URGENTLY
Rubbish!!! Call customer service about smart link app because I am able to get any call on my mobile even they don’t what they on about all safarishi people in customer service don’t know about any thing!!!
cannot make call using any 3g or other than ptcl broadband. Also cannot receive call at smard id. my smart id is 04236415001
when this app will available on ios/ Apple
What is PSTN No where do one get this from