Taxpayers Face Trouble Filing their Tax Return Online with IRIS

It wouldn’t be a complete day if something ridiculous didn’t happen in Pakistan.

Karachi Tax Bar Association (KTBA) has revealed that due to malfunctioning of the online registration system, Integrated Revenue Information System (IRIS), taxpayers have been unable to file income tax returns/statements.


President of KTBA, Syed Rehan Hasan Jafri, disclosed the malfunctions in a letter to the Federal Board of Revenue (FBR) chairman.

He stated that the website is facing troubles in loading and proper workout of the tax payable. Data added by taxpayer is also not being properly calculated, according to the Income Tax Ordinance 2001, he added.

IRIS system has been under performing for past fifteen days, according to him and he added,

“IRIS is dead slow since last more than 15 days i.e. right after Ashura holidays and everyday the system is either under maintenance or showing error in connection on the web-portal, therefore, leaving no option for the taxpayers other than to wait and see. The taxpayers are not only unable to e-file the tax returns and wealth statements, but are also unable to generate the tax payment challans.”

This is not the first time the request has been lodged to have the e-filing issues fixed. However, no attention has been paid from the FBR higher-ups. Pakistan Revenue Automation Limited (PRAL) has also been notified of the problem but the response has been unsatisfactory.

The issues faced by the taxpayers are listed below:

  • Incorrect working of taxpayer’s demands.
  • Creation of wrong tax demand for association of persons (AOP).
  • No calculation of senior citizen rebate at 50 per cent of tax demand.

It remains to be seen as to how the issues will be tackled by the concerned governing bodies. It is safe to say that this is not something which can be overlooked for long and requires immediate actions.

Via DailyTimes

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  • Moreover interface is not user friendly, it should be as simple as possible so that maximum tax returns can be filled

  • Finally somebody has spoken about this tortoise paced portal. I have been trying to file my taxes for a week but to no avail. Its like they don’t want us to post our returns. I called their helpline yesterday, only for the guy to say “Sir sakoon karien, ho jaye ga sahi”. Pathetic

  • I am not able to use the site because it’s so difficult to figure out what to do.
    Interface needs to be made simpler.
    I ended up not filing!

  • Thousands of fields to fill in form and 90% are irrelevant, It is impossible to fill form without any help.

  • They need to make it Wizard based step by step approach for relevant tax return filer, they need to hide all the irreverent information from filer, it will make it easier to file the tax return, and the most important part is to make “accounting setup” easier, it was horrible experience in iris.

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