Mobile apps are becoming an important factor in customer service through the telecom sector. A good app could be one of the features that sways users Ufone has updated its smartphone app for mobile subscribers. The revamped version of “My Ufone” mobile app brings new features and more fluidity. With other networks improving their smartphone app offerings, Ufone is trying to offer an improved self-service solution for common issues and tasks.
According to Ufone, data charges will not be applied upon usage of this app.
With My Ufone, you can manage all of your Ufone numbers using a single account and a single app. All you need to do is create a username of your own choice and enjoy full control of all your Ufone connections from a single interface.
Postpay and prepaid customers can view all current packages and services, check their balance, activate/deactivate packages and value added services, check call details and even register complaints.
Customers can also view their call, SMS and data usage trends through My Ufone app to check their status and consumption pattern.
The app offers the following features:
Call/Usage Details – Access your call records, SMS records and mobile Internet usage details on the go.
Bill Payment/Balance Recharge via Credit/Debit Card – Securely pay your Postpay bill and recharge your prepaid balance
UShare – Share balance with friends and family
Bill Inquiry – View your bills
Book My Number – Search for the number of your choice and book it instantly.
Bucket Subscription – Subscribe to and manage the bundles and buckets of your choice.
VAS Subscription – Subscribe to and manage Value Added Services offered by Ufone
Live Chat – Connect with a Ufone Customer Support Representative