Samsung can’t seem to catch a break. According to recent reports from users, their latest flagship phones, the Galaxy S8 and S8+ are suffering from random reboots.
Within its launch week, many users reported seeing a tinted display, an issue Samsung is fixing through the rollout of a hefty 300 MB+ update. Now, it appears that in addition to that, a lot of users are also experiencing random reboots on their phones.
A number of S8/S8+ owners have flooded online forums on Reddit and the company’s own online forums to complain about the abnormality. Samsung itself has been mum on the issue so far.
What May Have Caused The Problem
One can only guess what has been the root cause of the issue; some explain that it is the presence of a microSD card slot which is causing conflicts. However, this is only deemed as a temporary fix for a small audience. And whats more, it doesn’t work in most instances.
Some people have also been recommended by Samsung’s customer service to reboot their phones into safe mode to make sure the issue is not occurring due to conflicting apps. This doesn’t seem to fix the problem either.
There have been voices linking the issue to the biometrics, the conflicting low-power mode, face-recognition and more, though, we are only guessing at this point.
Samsung’s Input Needed
Unless Samsung itself reports back on the root cause of this issue, the so-called “causes” are inconclusive.
The issue ranges from a nuisance to downright hellish. While restarts are not uncommon for new phones, some users have reported restarts of at least 7 times after ten hours of usage.
A user who called to complain to Samsung regarding the issue was recommended by the company to send the phone back to the retailer for a free replacement. We could be see something similar to the Note 7 fiasco if this issue goes further.
Watch this space for any further developments on the issue.