PTA Starts Survey to Assess Recharge Services of Telcos

As consumer support becomes a high priority for telecommunication authorities, Pakistan Telecommunication Association (PTA) has been surveying customer complaints for both Cellular Operators and PTCL since this August.

As PTCL complaint resolution approximated 96.04%, and other redressals for Cellular Mobile Operators also hit a reasonable level, PTA has started conduction of a more precise survey in order to raise the percentage of resolved consumer complaints from 95% to a full hundred for CMOs.

Therefore, an evaluation of issues regarding Reload/Recharge services is currently the objective of an ongoing survey. Recharge issues have been particularly prominent with Jazz and Warid users ever since the merger in January. However, this network is not the only one being addressed.

All cellular mobile subscribers in Pakistan can – and are encouraged to – take part in the survey within 30 days from now.

The procedure for doing so is very simple, and it can be done both on web and through your phone.

For survey via phones​:

  • Type in *amount*day*month of last recharge and SMS it to 8866.
  • For example, if you recharged Rs. 100 on November 24th, type in *100*24*11 and send it to 8866.

For survey via web:

  • Fill out the survey at the PTA website with this easy click.
  • All you need to do is provide your name, phone number, the date on which you last recharged your mobile credit and the amount you recharged.

By doing so, you can participate in the improvement of mobile networks in Pakistan in just a couple of easy steps.

The only problem is a hypothetical scenario: what if you don’t remember the date of your last recharge and have lost messages such as those that come from your service provider? PTA suggests no solution, but we recommend a good memory jog.

Results date for the survey is currently unknown, but will be conveyed once it is finalized.


  • Khawer Naseer

    just wondering as to what exactly will this survey lead to ultimately?