PTCL and Jazz Lead Consumer Complaint Charts in PTA’s Report

Pakistan Telecommunication Authority has said that it received 3026 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of November 2017.

According to PTA data PTCL leads the chart with 966 and Jazz (Mobilink + Warid) stands at second position as the most complained telecom operator with 713 complaints.

PTA said that it was able to get 3026 complaints resolved i.e. 96.16 percent.

Cellular mobile subscribers constitute major part of overall telecom subscriber base, therefore, maximum number of complaints belong to this segment. Total number of complaints against CMOs by November 2017 stood at 1974.

In terms of the segregation of complaints on operator basis, a total of 713 complaints were received against Jazz which is 36.11% of the total CMO related complaints.

Telenor, which has the second largest number of consumers, was second with 554 i.e. 28.06 percent complaints were received against it.

Zong stood third with 401 complaints i.e. 20.31 percent of total complaints.

Ufone had 350 complaints against its various services which make up 15.50 percent of the total CMO related complaints.

  • Ufone Ki Complaint Hogi :
    306 Ne Kaha Hoga Bhai 4G Le Lo 304 Ko Jawab Diya Abhi Hamari Hasiyat Nahi :
    Baki 2 Ko Kaha Hoga (Hum Khud telenor Or Zong Pe Guzara Kar Rahy hai)

  • This Data has been Provided by Operators and I can prove that these stats are incorrect Just to showcase how concerned they are towards resolving complaints of the customers. In true sense it is window dressing.

  • Ask them how Many times customer complains for the same Issue, If TAT was ever met. SLA communicated to Customers is Never met. Particularly PTCL

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