The initiative by Prime Minister Imran Khan of launching a citizen portal app, where people can reach the government directly and convey their grievances, has been lauded by the general public.
The app, launched on Oct. 29, aimed at bridging the gap between the government and the public. It was also to enable the government to understand the performance of ministries and departments.
The statistics show that people have used this app a lot and used it as a way to reach out to the PM directly. Not only have the local residents used this app, but overseas Pakistanis have also taken to this portal to file complaints against what they found unsatisfactory.
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Since its launch, a total of 535,134 individuals have used this app. Among these, 493,705 are in Pakistan, 39,946 are overseas while 1,482 are foreigners.
The province-wise breakdown of the users is as follow:
پاکستان سٹیزن پورٹل ایپلیکیشن پر 177497 پنجاب
243573 خیبرپختونخوا
52747 سندھ
3413 بلوچستان
13600 فیڈرل گورنمنٹ
563 گلگت بلتستان
اور 2297 ممبرز آزاد جموں و کشمیر سے رجسٹرڈ ہیں#PakCitizenAppDelivering pic.twitter.com/HGTQcTZw8T— PTI Vehari (@PTIOfficialVHR) December 23, 2018
As per the details, out of 25,476 complaints, only 1558 have been resolved till now.
https://twitter.com/PakistanPMDU/status/1076822016995545089?s=20
A majority of the users seem to be satisfied with the app and the initiative. They say that their issue was resolved quickly and smoothly after they reported it.
#PMCitizenPortal is not just working it’s working SUPER!
I am an #OverseasPakistani , lodged a complaint on portal and was resolved in 2 days , regarding #GasLoadShedding at my home in Rawalpindi.
Bravo 👏 #PMIK #PakistanCitizenPortal #NayaPakistan 🇵🇰 pic.twitter.com/M5Y0NJf63K— Adnan Zaheer Khawaja (@Adnan_Zaheer) December 20, 2018
While many were satisfied with the app, some did not have a good experience. Some of the individuals have also reported that the app marked their issue resolved even though no progress was made in this regard.
The initiative is the first of its kind in Pakistan. Even though it’s not perfect, it’s still a good effort to allow for better communication between the people and the government.
Via: Twitter
Nothing is there. I launched a complaint against Federal Benevolent Fund on December 4, 2019 but so far nothing happened. A month had passed but still issue is where it was before launch of the complaint. No one contact me.
Nothing is there. I launched a complaint against Federal Benevolent Fund on December 4, 2018 but so far nothing happened. A month had passed but still issue is where it was before launch of the complaint. No one contact me.
When resolution so far is 6% how come satisfaction rate is 57% ?
So out of 6% people who got their cases resolved 57% are satisfied? Then the overall satisfaction rate is less than 4% :)
This is an excellent step. The more common man is heard by the government, the better the country will get. Its still in early stages so it will take some time to become a valuable too between citizen and the government.
Still Not Resolved on My Complaint :
https://uploads.disquscdn.com/images/29b83429a6b552cac5e0d7d5079769239e7410176ddd96c9f8868a46a52de757.jpg
Even the resolved issues are fake they just give fake resolution status & nothing really happened on ground.
Even the resolved issues are fake they just give fake resolution status & nothing really happened on ground.
These are all just little complaints. I have registered a complain about food selling in open near a garbage heap and a very dirty canal infront police officers and nothing is done
The application is just one front end. The real work/ system should be done behind it. it requires Automation of Complaint resolution process from front end to all back end Departments and organizations and complete track of the issues being resolved. Only this app with no back end wont work for long. This initiative should be pushed further and system should be matured. Start of the application should be encouraged, but should be improved on daily basis, to reap the benefits