The number of 3G and 4G users in Pakistan reached 64.57 million by end February 2019, said Pakistan Telecommunication Authority (PTA).
Number of mobile phone users in Pakistan reached 156.92 million by end February compared to 153.302 million by end January 2019, which registered an increase of 3.698 million during the period under review.
Jazz’s total count for 3G users stood at 13.714 million by end February compared to 13.72 million by end January, registering a decrease of 0.006 million. Jazz 4G user numbers jumped from 7.606 million by end January to 8.144 million by end February.
Zong 3G subscribers increased from 8.660 million by end January 2019 to 8.738 million while the number of 4G users jumped from 10.443 million by end January to 11.026 million by end February.
The number of 3G users of Telenor network decreased from 8.917 million by end January to 8.851 million by end February. The number of 4G users jumped from 5.227 million by end January to 5.569 million by end February.
Ufone added 0.079 million 3G users on its network during the month of January as the total reached to 8.418 million by end January compared to 8.339 million by end December. PTA has not released the data for February for Ufone.
Teledensity for cellular mobile increased to 76.3 percent by end February compared to 75.78 by end January and broadband subscribers reached 66704731 by end February compared to 65139237 by end January.
PTA received 3687 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of February 2019.
According to PTA data, Jazz (Mobilink + Warid) leads the chart with 909 complaints and Telenor stands at second position as the most complained about telecom operator with 779 complaints.
PTA said that it was able to get 3676 complaints resolved i.e. 99.7 percent.
Cellular mobile subscribers constitute a major part of overall telecom subscriber base, therefore, maximum number of complaints belong to this segment. Total number of complaints against CMOs by February stood at 2801.
In terms of the segregation of complaints on operator basis, a total of 909 complaints were received against Jazz, which is 32.45% of the total CMO related complaints.
Telenor, which has the second largest number of consumers, was also second with 779 i.e. 27.81 percent complaints were received against it.
Zong stood third with 623 complaints i.e. 22.24 percent of total complaints.
Ufone had 490 complaints against its various services which make up 17.49 percent of the total CMO related complaints.
PTA also received 371 complaints against basic telephony where 367 were addressed during February 2019. Further 510 complaints were received against ISPs where 503 were addressed.