The number of 3G and 4G users in Pakistan have reached 69.64 million by the end of July 2019 as compared to 68.93 million by June 2019, said Pakistan Telecommunication Authority (PTA).
The number of mobile phone users in Pakistan reached 161.24 million by the end of July compared to 161.02 million by the end of June, registering an increase of 0.22 million during the period under review.
Jazz’s total count for 3G users stood at 12.912 million by the end of July compared to 13.105 million by June, registering a decrease of 0.193 million. Jazz 4G user numbers jumped from 11.116 million in June to 11.782 million by the end of July 2019.
Zong 3G subscribers decreased from 8.513 million in June to 8.270 million in July while the number of 4G users jumped from 12.658 million in June to 12.794 million in July.
The number of 3G users for Telenor network decreased from 8.174 million in June to 8.128 million in July i.e. registering a decline of 0.046 million. The number of 4G users jumped from 6.461 million in June to 6.766 million during the period.
Ufone 3G users decreased from 7.015 million by the end of June to 6.968 million, registering a decline of 0.047 million. The number of Ufone 4G increased from 1.886 million to 2.016 million during this period.
Teledensity for cellular mobile remained at 76.56 percent and broadband subscribers reached 71.71 million by the end of July compared to 71.241 million in June 2019.
PTA received 7,403 complaints from telecom consumers against different telecom operators including (cellular operators, PTCL, LDIs, WLL operators and ISPs) as of July 2019.
According to PTA’s data, Jazz (Mobilink + Warid) leads the chart with 2,359 complaints and Telenor stands at second as the most complained telecom operator with 1,583 complaints.
PTA said that it was able to get 7,396 complaints resolved i.e. 99.91 percent.
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base, therefore, the maximum number of complaints belong to this segment. The total number of complaints against CMOs by July stood at 5,852.
In terms of the segregation of complaints on operator basis, a total of 2,359 complaints were received against Jazz which is 40.31% of the total CMO related complaints.
Telenor, which has the second-largest number of consumers, was also second with 1,583 i.e. 27.05 percent complaints. Zong stood third with 977 complaints i.e. 16.69 percent of total complaints.
Ufone had 933 complaints against its various services which make up 15.94 percent of the total CMO related complaints.
PTA also received 560 complaints against basic telephony where 577 were addressed during July 2019. Further 983 complaints were received against ISPs where 979 were addressed.