PTA Ranked Top Regulator in Pakistan Citizen Portal Complaint Resolution Report

PTA has been ranked as the most successful and active regulator in the country in terms of complainant satisfaction on Pakistan Citizen Portal.

The telecom watchdog took timely action against over 100 unlawful videos since the inception of Pakistan Citizen Portal which also included videos on the popular social media platform, TikTok, according to the documents available to ProPakistani.


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The telecom authority complaint resolution rate stands at 94 percent so far, which is the best among the ten regulators working to address the issues of the public. It left behind other regulators including NEPRA, OGRA, SECP, FBR, and etc.

Complaints Details

With a complaint resolution rate of 91.32%, the Pakistan Citizen Portal has become the most effective tool in redressing public complaints, becoming a true voice of the people.

A total of 1.6 million complaints have been received from over 1.3 million registered members thus far. Out of these, 1.55 million (93.92%) were originated from in-land, 94,880 (5.74%) from overseas Pakistanis and 5,636 (0.34%) by the foreigners.

According to the latest data shared by the PM Office on Saturday, out of 1,397,537 registered members of the PCP, 48,349 are students, 34,995 businessmen, 33,277 engineers, 20,025 civil servants, 16,437 teachers, 14,579 from corporate sector, 9,542 belong to the armed forces, 8,816 doctors, 6,841 social workers, 4,616 lawyers, 2,990 senior citizens/retired, 2,615 political workers, 2,309 journalists and 1,695 persons belong to the NGO sector.

Province wise break-up showed that 726,133 (43.93%) complaints originated from Punjab with 686,283 successfully resolved.

Out of 564,207 complaints related to the federal government, 527,779 have been resolved.

A total of 189,425 out of 201,177 complaints from Khyber-Pakhtunkhwa, 12,931 out of 15,316 from Balochistan and 86,404 (62.6%) complaints out of 137,946 from Sindh were resolved till date, the press release further added.

Due to the easily accessible portal via internet and mobile app, people from all walks of life can be found on the registered members’ list of the portal.

The Pakistan Citizen Portal was established on the direction of Prime Minister Imran Khan to create a robust link between the government and the people of the country. The portal had enabled the citizens to highlight their issues and seek intervention at the highest level for their resolution.


  • When they are closing every complaint without proper resolution that is to be expected. I had to complaint 6 times just to reset the password for my DIRBS account as it was earlier created through wrong means to activate a mobile phone using my passport.

  • Pakistan Electronic Media Regulatory Authority complaint resolution rate is almost 98%. So correct your figures, please.


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