Sindh Police to Launch PUCAR 15 for Improving Complaint Response Time

With the help of the Punjab Police Department, the Sindh Police is going to upgrade its emergency response unit – Madadgar 15 for efficiently resolving public issues.

The Deputy Inspector General of Police (DIG), Maqsood Memon, revealed this while speaking to media on Sunday. He said that the Sindh Police was going to introduce ‘Police Unified Communication and Response’ (PUCAR 15) in the province.


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He mentioned that the PUCAR 15 has been functioning in Punjab since July 2013 and that the first service center under this project was operationalized on October 11, 2016, in Lahore.

He noted that a similar Emergency Response System will be launched in Sindh with the help of Punjab Police.

Several meetings have been taken place with officials of the Punjab police and also with Sindh IGP. Major paperwork has been done, and they were waiting for the signing of a memorandum of understanding (MoU).

The deputy inspector general said that with the current response system, they face several challenges including, uniformity in communication with helpline 15, evidence or recording of calls or retrieving the data from these calls, usage of the retrieved data in inquiries or courts and its credibility, history of caller or identification of duplication of calls, and response strategies based upon data.


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Under this system, the Sindh Police is expected to develop regional and district-based operations command centers. The idea is to modify the existing 15 call centers by connecting with the Provincial 15 Police Emergency Call Centre at the Sindh Police Headquarters.

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