Ibex Pakistan, a leading global customer experience company, is opening doors to hundreds of new employees in Karachi. With its record-setting growth in the industry, ibex is inviting young talent from Pakistan to join its dynamic workforce and grow and thrive with the company.
The company has a variety of positions within its employee-focused culture, right from Customer Service Agents to positions in the Senior Management. It’s pertinent to note that the company recently announced hundreds of vacancies in the Email and Chat Support department.
Work with the ‘Google of BPO’
In August 2020, ibex, an indirect portfolio company of TRG Pakistan, got listed on Nasdaq Global Market through its Initial Public Offering (IPO), raising $90 million. Also known as the Google of BPO, ibex is the first BPO Company to do so in more than a decade.
In Pakistan, the company is expanding its workforce to better serve its increasing global clientele. This presents a great opportunity for the BPO industry in Pakistan as the country has finally started to receive due attention in the global market in this industry.
“Ibex provides an environment where your creativity, innovation, and hard work are fully rewarded,” shared Fahad Subzwari, Director Shared Services, ibex Pakistan. “We make sure that all of our employees get a professional experience, a dynamic environment, and the opportunity to reach new heights of success.”
“Plus, employee safety and wellness are also our top priorities, and the measures we took amid the Covid-19 outbreak reflect our care for our people,” he added.
Employee safety during Covid-19 lockdown
Ibex was deemed an essential service during the Covid-19 lockdown and did its part in helping employees keep their job and create a safe environment when the economy was going downhill. The company, with bold and timely measures, kept its employees safe while helping curtail the spread of the pandemic.
Among various measures that the company took to help keep its workforce delivering safely included strict sanitization and social distancing measures. The entire site and transport fleet were disinfected every day, a certain percentage of the workforce was allowed to work from home, and the use of face masks was made mandatory.
Moreover, employees who felt unwell were asked to stay at home and work remotely. Temperature checks were performed for all incoming people. Elevators were exclusively operated by the staff and biometric systems were temporarily disabled. Hand sanitizers were installed across all sites and all client meetings were restricted to be web only.
Why work with ibex?
“Besides a safe working environment and a culture of constant learning achieved through coaching, mentoring, and training, we offer attractive compensation packages that focus on total rewards, both fixed and variable,” shares Junaid Alam, Director HR at ibex.
“On top of a handsome remuneration package with incentives, we also have a range of benefits that include health insurance for self, spouse and children, outpatient medical coverage, provident fund, referral bonuses, leave encashment, internal job opportunities, and paid time off. Moreover, there are many exciting initiatives such as employee engagement, appreciation, and fun activities to make ibex an ideal place to work,” he adds.
“We are constantly growing and that’s why we are constantly hiring new and energetic people to meet the expansion,” shares Fahad Subzwari.
“This has, unfortunately, generated a negative buzz in the market implying that we’re unable to retain our employees. That’s completely untrue and the average tenure of our customer support representatives is 1.5 years while management tenure is 12+years on average. So, we don’t have high attrition as some people think, and those who perform, stick with us for long periods, which is most of the employees,” he adds.
Ibex keeps its global relationships on a strong footing through its dedicated, well-trained global staff who speak 20+ languages perform 63 million customer interactions every year. The company has also bagged the ‘Best BPO Service’ award at the IT Export Awards for two consecutive years for its extraordinary services.
Current openings at ibex
If you’re interested in working for ibex, learning from its talented workforce, and thriving with the company, check these current openings to see where you fit in.
- Inbound International Sales Executive (10 Positions)
- Customer Support Specialist – International (25 Positions)
- Email / Chat Support Executive – International (25 Positions)
- Email / Chat Support Specialist – Retail Industry (600 Positions)
- Customer Support Specialist – International (10 Positions)
- WAH (Work At Home) International Customer Support (30 Positions)
- Team Lead / Supervisor – International (05 Positions)
- Chat Support Executive – Domestic (10 Positions)
Since ibex is a customer experience company, all of these jobs are performance-based, focused on enhancing the customer experience for ibex’s clients. The company needs people who love to help others and can put themselves in the shoes of the customers. So, if you too are passionate about solving others’ problems, ibex encourages you to join its team.