President Dr. Arif Alvi has ordered the State Life Insurance Corporation of Pakistan (SLICP) to pay death insurance claims to the widows of two different insurance policyholders.
He upheld the orders of the Wafaqi Mohtasib to pay the death insurance claims to the widows of policyholders in two separate cases and rejected the representations of SLICP in this regard.
According to the details, Nagina Fatima’s late husband had purchased a non-medical life insurance policy for Rs. 1 million and paid an annual premium amounting to Rs. 54,890 on 31 December 2018. After his death in February 2019, the widow, being the nominee of the deceased policyholder, approached the SLICP for the payment of the death insurance claim.
The SLICP repudiated her insurance claim without issuing her any notice, thereafter, the widow approached the office of the Wafaqi Mohtasib for the redressal of her grievance. Similarly, the husband of Rehana Kosar had purchased a policy for Rs. 410,000, and after paying an annual premium in July 2019, he died. Kosar’s claim was also rejected without issuing any notice to her, after which she approached the Wafaqi Mohtasib to seek justice.
Subsequently, Wafaqi Mohtasib, in both the cases, passed the orders directing SLICP to redress the grievances of the complainants by paying them death insurance claims, taking disciplinary actions against the delinquent officers/officials under the relevant laws, and reporting compliance or intimate the reasons for not doing so within 30 days in terms of the Article 11(2) of P.O. 1 of 1983. SLICP, thereafter, filed appeals to the President assailing the orders of the Wafaqi Mohtasib.
While rejecting the representation of SLICP, the President noted that under Article 32 of the Establishment of the Office of Wafaqi Mohtasib Order 1983, read with Section 14 of the Federal Ombudsmen Institutional Reforms Act 2013, any person aggrieved by the order of the Mohtasib may file a representation within 30 days before the Honourable President. He stated that in both cases, the orders of the Mohtasib were forwarded to the agency on 26 May 2021, whereas both the instant representations of SLICP were fielded on 07 July 2021.
The President observed that the extant law didn’t empower the condonation of delay to entertain a representation, which is time-barred, adding that it is liable to be rejected out rightly as incompetent and time-barred. He remarked that the agency did not challenge the declarations made by the deceased policyholders about their good state of health and treated the insurance policies as “good risk” and a valid contract from the date of issuance of policies till their deaths for all intents and purposes.
He ordered to stop the agency to assail the policy after the death of policyholders as the agency repudiated the claim without issuing any notices and without providing the complainants with the opportunity of being heard.
The President, in his decision, wrote that the agency did not fulfill the requirements of natural justice, which is one of the most sacred principles, and its violation is always considered enough to vitiate even the most solemn proceeding.
“Therefore, the representation is rejected as it is time-barred and the Agency must consider the matter further, redress the grievance of the complainants by paying them death insurance claims, take disciplinary actions against delinquent officers under relevant laws and report compliance within 30 days”, he ordered.