The total number of users of the Pakistan Citizen Portal (PCP) has crossed 3.7 million, statistics published by the Prime Minister Performance Delivery Unit (PMDU) have revealed. However, the resolution percentage has not improved much and the positive feedback rate is still a meager 45.7 percent.
According to details, 3,429,717 Pakistani residents, 257,989 overseas Pakistanis, and 14,414 foreigners have signed up with PCP since its inception in 2018.
Pakistani residents account for 92.64% of the total users of the PCP while 6.97% of the users are overseas Pakistanis and 0.39% are foreigners.
| Category | Users | Share |
| Pakistani residents | 3,429,717 | 92.64% |
| Overseas Pakistanis | 257,989 | 6.97% |
| Foreigners | 14,414 | 0.39% |
A breakdown of Pakistani residents shows that Punjab has the highest share of users registered with PCP followed by KP, Sindh, Balochistan, Islamabad, AJK, and GB.
| Region | Users | Share |
| Punjab | 2,122,388 | 57.33% |
| KP | 617,926 | 16.69% |
| Sindh | 504,143 | 13.62% |
| Islamabad | 77,601 | 2.10% |
| Balochistan | 51,476 | 1.39% |
| AJK | 40,395 | 1.09% |
| GB | 15,788 | 0.43% |
On the other hand, the total number of complaints filed with PCP has reached 4.46 million. Pakistani residents have filed 4,234,221 complaints, overseas Pakistanis 215,297, and foreigners 13,665.
| Category | Complaints | Share |
| Pakistani residents | 4,234,221 | 94.87% |
| Overseas Pakistanis | 215,297 | 4.82% |
| Foreigners | 13,665 | 0.31% |
A breakdown of complaints by Pakistani residents shows that Punjab has the highest share of complaints followed by Islamabad, KP, Sindh, Balochistan, AJK, and GB.
| Region | Complaints Filed | Share | Complaints Resolved | Share |
| Islamabad | 2,118,262 | 47.46% | 2,035,108 | 50.07% |
| Punjab | 1,389,543 | 31.13% | 1,355,336 | 33.34% |
| KP | 411,268 | 9.21% | 400,174 | 9.85% |
| Sindh | 259,225 | 5.81% | 221,801 | 5.46% |
| Balochistan | 33,269 | 0.75% | 31,445 | 0.77% |
| AJK | 16,900 | 0.38% | 15,724 | 0.39% |
| GB | 5,754 | 0.13% | 5,144 | 0.13% |
Of the total 4.46 million complaints lodged at PCP, 4.1 million have been resolved, recording a complaint redressal rate of 91.07%. Besides, PCP also received more than 2.1 million feedbacks, of which 961,459 were satisfied feedbacks – a poor 45.7% satisfaction ratio.
According to a government official, the satisfaction ratio has improved from 39 percent to 45 percent in the latest public release.
About PCP
Soon after assuming office in 2018, PM Imran Khan had launched the Pakistan Citizen Portal (PCP), aiming to connect Pakistani citizens directly with over 8600 government departments.
In February 2019, PCP was declared the 2nd best government mobile application in the world at the World Government Summit held in Dubai. The same month, PCP became the 7th best application in Google Play Store.
