The Pakistan Telecommunications Authority (PTA) has imposed a penalty of Rs. 29 million on four Cellular Mobile Operators (CMOs) over their failure to meet the Quality of Service (QoS) standards laid down in their licenses.
The licensees have been directed to improve the quality of services to meet the target value of QoS parameters as per the license standards and QoS Regulations. In case of failure to comply, legal proceedings will be initiated against the licensees as per applicable law.
Officials sources told ProPakistani that PTA recently conducted a survey in five cities including Sialkot, D.I. Khan, Tando Allah Yar, Mardan, and Mastung using smart benchmark quality of standard tool.
The survey noted that the four operators including Jazz, Telenor, Zong, and Ufone were found non-compliant with regard to observing parameters of QoS.
The results were then forwarded to the licensee with directions to submit a detailed report containing reasons for non-compliance with a few parameters. PTA also called for initiating corrective measures to enhance service quality.
The officials said that PTA imposed a penalty of Rs. 7 million on Jazz for non-compliance with regard to observing parameters of QoS in Sialkot, D.I. Khan, and Tando Allah Yar.
The Authority imposed a penalty of Rs. 6 million on Telenor for non-compliance with regard to observing parameters of QoS in Sialkot, D.I. Khan, and Tando Allah Yar and Rs. 6 million for non-compliance in Mardan and Mastung.
PTA imposed a penalty of Rs. 3 million on Ufone for non-compliance with regard to observing parameters of QoS in Sialkot, D.I. Khan, and Tando Allah Yar and Rs. 2 million for non-compliance in Mardan and Mastung.
The Authority also imposed a penalty of Rs. 5 million on Zong for non-compliance with regard to observing parameters of QoS in Mardan and Mastung.
I am from sialkot.
The amout of palnty is too low for 4 operators.
PTA is not doing its job.
Just try to satisfied the public in that regard …where a lot of complaints for poor quality at pta site.
i am from D.I.Khan. majority people have telenor but very pathetic service
Hi, I wanted to let you know that the pathetic service and everything isnt actually the fault of telcos, it is the fault of the government who isnt providing or auctioning spectrum to the telecom companies for better connectivity, this is the reason why data internet is also very bad. The government and PTA is just there to do corruption
In Quetta zong and Telenor sucks, please help us.
Very bad quality of telenor network in Gojra city district Toba Tek Singh.
All cellular companies are increasing their rates and decreasing their services, even closed their offices, PTA should imposed at least 10 time more fine.
In fact, outsourcing playing critical roll to decrease QOS, how it possible to let handover operation to the vendor and suspect better service but only saving money in term of benefits tax,s of employees, Govt should take serious act on those companies as Outsourcing is like human trafficking…
Telenor what I’m deaf thanks you like