Cellular mobile operators (CMOs) partially met key performance indicators (KPIs) set in their licenses and the applicable regulations with respect to voice services, webpage loading, and latency, an independent survey about quality of service (QoS) carried out by the Pakistan Telecommunication Authority (PTA) revealed.
The PTA carried out an independent QoS survey in 16 cities of Pakistan during the 1st Quarter 2024.
During the survey, the performance of CMOs was assessed in accordance with the Cellular Mobile Network QoS Regulations, 2021.
The survey drive comprised approximately 2,270 km of traveling for each operator in 60 days to cover the maximum areas of surveyed cities. During the survey 0.25 million tests of mobile broadband, 45,000 calls, and SMS while 0.13 million Ookla Speed tests were conducted.
During the survey, while conducting data tests in technology auto-detect mode, 4G/LTE signal strength samples were recorded on survey routes. Telenor missed the KPI in most of the cities, while other operators met the required criteria as per the PTA survey.
Latency is a vital indicator of mobile broadband performance as user experience is highly dependent on it.
During the survey, network latency was measured by calculating the ping between different websites and Ookla Speed Test servers.
However, all of the four operators who missed the KPI were found non-compliant in most of the cases. Web page loading times of different national and international websites were tested, and not a single operator was found compliant in all of the surveyed areas. The operators met the KPI partially.
A total of 20,485 call attempts were made and out of which, 339 were failed attempts. In 20,146 successful call attempts, 143 calls dropped prior to completion of two minutes duration, whereas, 20,003 calls remained connected for the complete duration of two minutes.
The 5xQoS KPIs (i.e. Network Accessibility, Call Setup Success Rate, Call Setup Time, Call Completion Rate, and Mean Opinion Score) have been measured while testing voice services in the surveyed cities and operators met the required criteria partially.
A total of 20,433 SMS sending attempts were conducted, out of which, 20,372 SMS were successfully transmitted by A-Party while 20,203 SMS were successfully received at B-Party. The 2 x SMS QoS KPIs (i.e. Success Rate and Delivery Time) have been measured while testing SMS services in the surveyed cities and operators met the KPI partially.
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The first ever worst network in the history of telecomunicationbis telenor
It used to be very good with cheap rates and excellent coverage also services in northern areas but yes now disappointing
اَلسَلامُ عَلَيْكُم وَرَحْمَةُ اَللهِ وَبَرَكاتُهُ
ٹیلی نار کی سہولت 0 پرسنٹ ہے اس کی کارکردگی 0 ہے اب پی ٹی سی ایل کو اسے بہتر سے بہترین بنانا چاہیے
Kiya ye abhi theek karen gy hamary gaao main bhi bilkul service nhi hoti Telenor ki
Telenor used to be very good network for data 2 years ago but yes now very bad, zong not different always problematic..never tried ufone. Using jazz these days and it’s quite good and better experience sometimes problematic and also cause issues and no data coverage during load shedding in area.
(I’m from Sabzazar, Lahore)
Zong seems to be a better option among all. I am a zong user from few years and heavy data user. I am satisfied with the services.