Angry Pakistan Captain Lashes Out at Uber After Losing Valuable Items

Pakistan’s Test captain, Shan Masood has publicly expressed his frustration with Uber’s customer service after losing his bag in an Uber ride in England. The cricketer took to social media platform X (formerly Twitter) to share his discontent, highlighting a lack of response and action from the ride-sharing company.

Masood’s first tweet to Uber Support read,

Left my bag in an Uber yesterday. Shocked by the support team’s poor and failed attempts to contact and track the driver for nearly 24 hours. Furthermore, inaction in following up with him after he acknowledged he has my bag.

He further added that the support staff hung up twice midway while he was expressing his distress. He wrote, “No communication from driver and inaction from Uber speak volumes about Uber’s stance on how low rider safety and customer service rank.”

Masood continued to express his frustration, stating, “Unbelievable how there’s no response 60 hours after the incident was reported. If the driver has acknowledged he has the bag and chooses not to contact me, isn’t that questionable? Yet Uber and their policy protect a person holding onto someone’s property.”

In his final tweet on the matter, Shan Masood questioned Uber and its policies, saying, “If someone is getting paid through @Uber, and has acknowledged having the customer’s property, doesn’t respond to @Uber or contact the customer, isn’t @Uber facilitating that person in the wrongdoing? Can someone help here, please? The bag is extremely valuable.”

Shan Masood is playing County cricket in England. He will return to Pakistan to captain the Men in Green for the upcoming two-Test match series against Bangladesh in August.