The federal government has extended the due dates of electricity bills by 10 days after several complaints that power distribution companies (DISCOs) were overbilling consumers.
The National Electric Power Regulatory Authority (NEPRA) disclosed these findings after a detailed inquiry into overbilling complaints from April to June 2024. NEPRA’s investigation revealed widespread overbilling by all DISCOs.
The Ministry of Energy announced a 10-day extension for electricity bill payments for July and August.
NEPRA has demanded explanations from all DISCOs and instructed them to compensate consumers who are financially burdened by high electricity rates. Companies must adjust actual bills on a pro-rata basis if meter readings are lower. Consumers unable to pay pro-rata bills will not face late payment surcharges, and those who have already paid will receive adjustments.
NEPRA also ordered the immediate replacement of faulty meters to prevent average/estimated billing. Companies must follow the consumer service manual for accurate meter readings and billing and submit compliance reports within 30 days, it said.
The regulator is also conducting separate proceedings to hold power companies accountable, with formal investigations and potential penalties. A full report is expected later.
Follow ProPakistani on Google News & scroll through your favourite content faster!
Support independent journalism
If you want to join us in our mission to share independent, global journalism to the world, we’d love to have you on our side. If you can, please support us on a monthly basis. It takes less than a minute to set up, and you can rest assured that you’re making a big impact every single month in support of open, independent journalism. Thank you.
Finally, It seems like NEPRA is going to do the job that it was supposed to do years ago.
Wow, it’s about time! I’m really glad the government is taking action on the overbilling issue. The extension of the due date for bills is a relief, but it’s disappointing that DISCOs let it get this far. NEPRA’s move to ensure faulty meters are replaced and to hold companies accountable is a step in the right direction. Let’s hope they follow through and make sure this doesn’t happen again. It’s high time consumers get fair and accurate billing! 🙌💡
Instead of extending days . Why is this fraud allowed ?
We remember this happened with Enron as well.
No
Responsible must be punished as per clause 302 as people committed suicide due to over billing. This relief is not acceptable.
Lame excuses, thug style, admonish with wink is what govt is trying to do. Like previous govt they accepted their incompetence and not even able to identify the real culprit behind over billing. People know better than govt though.
No extend of date in bills it is still same date its fake just announcment
its totally fake no date extended in bills its same date as printed on electricity bills.