The Pakistan Telecommunication Authority (PTA) received 19,223 complaints from telecom consumers against different telecom operators and cellular operators in August 2024, out of which, 19,061 (99 percent) were resolved.
Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during August.
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by August stood at 18,546, out of which, 18,407 (99 percent) were addressed.
According to the PTA data, 7,460 complaints were received against Jazz, out of which, 7,449 (99.9 percent) were resolved. Further, 3,853 complaints against Telenor were received, out of which, 3,816 (99 percent) were resolved. Likewise, 4,851 complaints were received against Zong, out of which, 4,826 (99.5 percent) were addressed. A total of 2,352 complaints were received against Ufone, out of which 2,286 (97.2 percent) were resolved.
The PTA also received 163 complaints against basic telephony, out of which, 162 were addressed during August with a resolution rate of 98.2 percent. Furthermore, 502 complaints were received against ISPs, of which, 482 (96 percent) were addressed.
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Are you serious with 99 percent complaint resolution?
PTA close the complain without giving any justification and called it resolution.
This article just copies the monthly stats published by PTA about telcos.
Of course to make themselves look better and more efficient, they show very high complaint resolution rates but in reality the situation is very different.
Complaints were not resolved but only disposed off and responding to the complaint doesn’t mean that the telco resolved it they just neglected it
I simply could not go away your web site prior to suggesting that I really enjoyed the standard info a person supply on your guests Is going to be back incessantly to investigate crosscheck new posts
Lumber 1 PTA
Offering no resolution and closing the complaint is pta’s understanding of success.
There motive is look busy do nothing ..
This is just fake news
Bussince