The Pakistan Telecommunication Authority (PTA) received 19,223 complaints from telecom consumers against different telecom operators and cellular operators in August 2024, out of which, 19,061 (99 percent) were resolved.
Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during August.
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by August stood at 18,546, out of which, 18,407 (99 percent) were addressed.
According to the PTA data, 7,460 complaints were received against Jazz, out of which, 7,449 (99.9 percent) were resolved. Further, 3,853 complaints against Telenor were received, out of which, 3,816 (99 percent) were resolved. Likewise, 4,851 complaints were received against Zong, out of which, 4,826 (99.5 percent) were addressed. A total of 2,352 complaints were received against Ufone, out of which 2,286 (97.2 percent) were resolved.
The PTA also received 163 complaints against basic telephony, out of which, 162 were addressed during August with a resolution rate of 98.2 percent. Furthermore, 502 complaints were received against ISPs, of which, 482 (96 percent) were addressed.
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