PTA Issues Show Cause Notice to PTCL On Poor Services
Pakistan Telecommunication Authority (PTA) has issued Show Cause Notice to initiate proceedings against PTCL on showing poor quality of service, based on the results of the joint Quality of Service (QoS) Survey conducted recently by PTA.
PTA has given 30 days time to PTCL to submit the reply. Based on the outcome PTA, under the Telecom Act, reserves the right to proceed legally.
The QoS surveys is a regular activity of PTA and the objective is to ensure that the interests of the consumers of telecommunication services are duly safeguarded and that the licensees are providing the telecom services as per the service quality standards of the license.
PTA, from time to time, has been repeatedly informing PTCL about its poor QoS and PTCL was directed to improve the quality as per license conditions, however, no improvement made therein despite ample time provided to PTCL. As a result, show cause notice has been served to initiate the proceedings against the licensee as per rules.
According to the details, survey was conducted across Pakistan including major and small cities and rural areas from August to October 2009 along with the PTCL representatives on a mutually agreed survey methodology. It may be mentioned that this is the first instance of PTCL being show caused on account of poor quality of service which clearly shows the PTA’s resolve for not compromising on sub-standard services to the telecom consumers.
Chairman PTA, Dr. Mohammed Yaseen said that ensuring quality services to consumers has always been priority to PTA. This is evident from the continuous surveys conducted by PTA for both mobile and fixed line sectors. The recent establishment of Consumer Protection Directorate, providing fast and easy complaint registration mechanism is another major step in protecting and safeguarding consumer interests.
Related Stories
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- Cellular Companies' QoS Survey Results
- PTA Concludes QoS Survey for Dial-up ISPs
- Senate Committee Concerned by Poor Telecom Services
- PTA Issues Show Cause Notice to Telecard for Reporting Incorrect Traffic Details
- PTA Urges Strict Implementation of Consumer Protection Regulations
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FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
From: jawaid iqbal (hunzian@msn.com)
Sent: Thursday, January 21, 2010 5:02:31 AM
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
Dear Concerned,
Now it’s enough, this matter has seriously creating problem for me. I am discontinuing Triple Play Project from now & i m not going to pay any dues. This service is not working from the date of installing. I have made several complains & follow up which are not yet resolved. So please from today discontinue my triple play project service (All Three Services).
Further from Gulshan Exchange ur employee told me that this service is not properly working in this area. If you resolve DSL problem then your IPTV will not work properly. If you resolve IPTV issue then ur DSL will not work properly & same with your phone line.
(Above words from ur GULSHAN EXCHANGE)
So please i request you to discontinue this service from my number.
Thanks & Regards,
Jawaid Iqbal
0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk; mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Wed, 13 Jan 2010 19:15:57 +0000
Dear Concerned,
After several complains & follow up my matter is still in same situation.
I still not able to understand who will resolve the issue of LOW PAIR.
Whenever a call comes or i try to dial a number my ADSL light goes OFF & my DSL & Smart TV both disconnect.
There is no consideration over this problem.
I dont know how these all problems are going to resolve.
A person from exchange told me Smart TV service is not working properly in your area so returned your device & discontinue the service.
I dont understand if this service is not properly running in our area then why PTCL has offered this service???
Who will adjust my paid amounts against device & monthly charges????
Please look into this matter, i want to use this serivce but if it works properly.
Your prompt action will be highly appreciated.
Thank’s & Regard’s,
Jawaid Iqbal
Cell#0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk; mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Wed, 18 Nov 2009 22:18:52 +0000
I still not able to understand, what problem is going on with PTCL.
If you people not able to solve this issue why dont you clear the status.
Why you making fool everyone like this.
On every day your customer representative calls & say InshAllah your complains will be resolved in 24 hours.
But still you people have no shame. You people are lieing with customers & not resolve issues on time.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
CC: mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Tue, 17 Nov 2009 19:09:16 +0000
Dear Concerned,
I think you PTCL employees have no shame. You people still not able to resolve a single issue, How you people are managing such a large system.
It’s realy shame on you guys who force users to quit to use PTCL projects.
In this month i am not going to pay PTCL bill & also waiting for any representative to ask about this complain.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Sat, 14 Nov 2009 04:23:50 +0000
Still waiting to resolve my complain of IPTV. Is there in any one in PTCL who follow up to resolve the issues.
I think PTCL is still providing same customer services as they were providing in past.
It’s shame for PTCL who still not able to resolve a single issue which is pending from last 3 to 4 weeks.
If you guys not able to resolve please provide me the procedure to discontinue IPTV & DSL service.
This is last time i am requesting to you to resolve this issue after i m gonna post these all mails on different BLOGS.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Thu, 12 Nov 2009 17:08:48 +0000
Dear Concerned,
Today is match going on between Pakistan & Newzealand, but still my smart TV is not working on live matches.
From last 2 hrs i m trying to watch match on smart TV but it’s not working.
From 8 to 10 pm i tried to run. & also geo tv is not working on this time.
I dnt know wht the problem is going on.
Please look into this problem as seriously otherwise i have to close this serivce which effecting me lot.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Wed, 11 Nov 2009 14:31:13 +0000
Still waiting for reply. Nobody is in PTCL to reply on my complains.
From last 3 weeks my compains are still pending.
Who is responsible for all this….?????????
if i am mailing to wrong people then please provide me e-mail address of concerned person.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Tue, 10 Nov 2009 06:46:11 +0000
Dear Concerned,
Is there anyone in PTCL to resolve the matters. I have compained so many times for problems i am facing on SMART TV.
My landline # is 021-36310207.
Pease resolve the matters or provide me contact person who can resolve issues.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Mon, 9 Nov 2009 11:24:46 +0000
Dear Concerned,
From last few weeks my Smart TV is not working properly. I have complained so many times at help line they only give me complain number.
Please it is requested to you please look into the complains made against this number (021-36310207).
If you guys not able to resolve the issue please tell me to discontinue this service.
Waiting for your reply….
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk
CC: mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Date: Thu, 9 Jul 2009 19:05:11 +0000
Please see the screen shot where it shows current status when IPTV is not working
Line Rate – Downstream (Kbps): 1056
Line Rate – Upstream (Kbps): 768
When IPTV & DSL was working Properly it shows below mentioned configuration:-
Line Rate – Downstream (Kbps): 4063
Line Rate – Upstream (Kbps): 1042
Please check out the back hand settings & configuration to resolve this issue.
Thank’s & Regard’s
Jawaid…
To: dsl.support@ptcl.net.pk
CC: hunzian@msn.com; mukhtar.mehfooz@ptcl.net.pk; Salman.Khan@ptcl.net.pk; Shahzad.Khalil@ptcl.net.pk
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
From: JIqbal@iffco.com
Date: Thu, 9 Jul 2009 18:30:34 +0600
I think this issue is at PTCL end. Last night i have talked with customer representer who said that i am forwarding your complain again to the exchange & Islamabad to resolve this issue on priority.
I have checked at my end, there is no issue. ADSL device is working properly & line 1 is also blinking properly.
The only issue is at back hand setting which has to be done from PTCL end.
If you further think that this problem is at my end, then free feel to contact me after 11 PM.
Thank’s & Regard’s,
JAWAID IQBAL
Finance & Accounts
Payable Section
IFFCO Pakistan
DSL Support/PTCL 07/09/2009 06:21 PM
To
Jawaid Iqbal , Muhammad Shahzad Khalil/Manager Corporate Services HQs/PTCL , Salman Saad Khan/Senior Manager Sales/PTCL , “mukhtar.mehfooz@ptcl.net.pk”
cc
“hunzian@msn.com”
Subject
RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Dear Sir,
We have contacted you three times yesterday at your cell but you were not available .Kindly allocate a time to contact you for the resolution of complain.
We really apologize for inconvenience .
Regards
DSL Technical Support
South
From: Jawaid Iqbal [JIqbal@iffco.com]
Sent: Thursday, July 09, 2009 1:29 PM
To: DSL Support/PTCL; Muhammad Shahzad Khalil/Manager Corporate Services HQs/PTCL; Salman Saad Khan/Senior Manager Sales/PTCL; mukhtar.mehfooz@ptcl.net.pk
Cc: DSL Support/PTCL; hunzian@msn.com
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
There is no follow up from PTCL to resolve this issue, I am following on daily base because i am suffering this.
Who is responsible to solve this issue….???
PTCL or ME…..???
It is better that i should to discontinue this service. I am suffering so badly from it. From last three days my IPTV is not working.
Nobody is there to resolve this issue.
Please forward this to concern department to resolve this issue or get bake the device & discontinue my service.
Thank’s & Regard’s,
JAWAID IQBAL
Finance & Accounts
Payable Section
IFFCO Pakistan
Jawaid Iqbal/PAKISTAN/IFFCO
07/08/2009 10:16 AM
To
dsl.support@ptcl.net.pk
cc
dsl.support@ptcl.net.pk, hunzian@msn.com
Subject
RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)Link
Thnx PTCL to resolve the issue of disconnection of DSL.
After resolving this issue now i am facting another issue, from MONDAY my IPTV is not working. When i on IPTV, PPPOE dials three times then screen appears with these messages:-
1. “Network Unreachable”
2. “No. 3 dialing failed. Check your cable.
I have checked cable but not able to find problem at my end.
This problem is totally at PTCL end please resolve this issue. If it is not possible to solve these problems then please discontinue my service & take bake IPTV device. I am not able to invest 10,000/- on this where there is no proper customer support to solve these basic issues.
Thank’s & Regard’s,
JAWAID IQBAL
Finance & Accounts
Payable Section
IFFCO Pakistan
Jawaid Iqbal/PAKISTAN/IFFCO
07/06/2009 10:06 AM
To
DSL Support/PTCL , DSL Support/PTCL
cc
jawaid iqbal
Subject
RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)Link
Any update on this….???
I am facing problem with my triple play project. When i receive or make any call my DSL goes disconnects and after 2 or 3 minutes it reconnects.
Please resolve these issues to proper work my all three things (PHONE + DSL + SMART TV).
Thank’s & Regard’s,
JAWAID IQBAL
Finance & Accounts
Payable Section
IFFCO Pakistan
DSL Support/PTCL
07/04/2009 08:56 PM
To
jawaid iqbal , “jiqbal@iffco.com”
cc
Subject
RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Dear Sir,
Your query has been received and is forwarded to relevent exchange to resolve the line issue.
Regards
DSL Technical Support
South
From: jawaid iqbal [hunzian@msn.com]
Sent: Saturday, July 04, 2009 7:08 PM
To: DSL Support/PTCL; jiqbal@iffco.com
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Who will resolve this matter anybody telll meee….????
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; jiqbal@iffco.com
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Date: Sat, 4 Jul 2009 13:35:07 +0000
Dear Concerned,
My name is Jawaid Iqbal, I m resident of F.B. Area Block-7, from last week my ptcl triple play project on my landline # 021-6310207 is facing below mentioned problems:-
1. NVOD’s channels are working but there is not sound, only video appears.
2. My DSL disconnect after every 10 to 15 minutes due to which i am my triple play project disconnect.
3. Whenever a call comes or i call to anyone my DSL disconnect.
So it is requested to you please look into these matters & resolve it as priority.
I have complain about this so many times but i didn’t get any reply from your side.
Still i feel there is hope to resolve this issue from your side.
Please resolve this matter to get full pleasure from this new technology.
Thank’s & Regard’s,
Jawaid Iqbal
Landline # 021-6310207
Cell # 0333-3366246
0312-2040680
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Above is the mail related to my issue…
which is going on since Sat, 4 Jul 2009 and
not yet resolved.
so i advice u all,
do not install triple play project of PTCL…..
Below is the email related to my issue…
which is going on since Sat, 4 Jul 2009 and
not yet resolved.
so i advice u all,
do not install triple play project of PTCL…..
JAWAID IQBAL says:
Your comment is awaiting moderation.
February 5, 2010 at 1:28 am
FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
From: jawaid iqbal (hunzian@msn.com)
Sent: Thursday, January 21, 2010 5:02:31 AM
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
Dear Concerned,
Now it’s enough, this matter has seriously creating problem for me. I am discontinuing Triple Play Project from now & i m not going to pay any dues. This service is not working from the date of installing. I have made several complains & follow up which are not yet resolved. So please from today discontinue my triple play project service (All Three Services).
Further from Gulshan Exchange ur employee told me that this service is not properly working in this area. If you resolve DSL problem then your IPTV will not work properly. If you resolve IPTV issue then ur DSL will not work properly & same with your phone line.
(Above words from ur GULSHAN EXCHANGE)
So please i request you to discontinue this service from my number.
Thanks & Regards,
Jawaid Iqbal
0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk; mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Wed, 13 Jan 2010 19:15:57 +0000
Dear Concerned,
After several complains & follow up my matter is still in same situation.
I still not able to understand who will resolve the issue of LOW PAIR.
Whenever a call comes or i try to dial a number my ADSL light goes OFF & my DSL & Smart TV both disconnect.
There is no consideration over this problem.
I dont know how these all problems are going to resolve.
A person from exchange told me Smart TV service is not working properly in your area so returned your device & discontinue the service.
I dont understand if this service is not properly running in our area then why PTCL has offered this service???
Who will adjust my paid amounts against device & monthly charges????
Please look into this matter, i want to use this serivce but if it works properly.
Your prompt action will be highly appreciated.
Thank’s & Regard’s,
Jawaid Iqbal
Cell#0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk; mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Wed, 18 Nov 2009 22:18:52 +0000
I still not able to understand, what problem is going on with PTCL.
If you people not able to solve this issue why dont you clear the status.
Why you making fool everyone like this.
On every day your customer representative calls & say InshAllah your complains will be resolved in 24 hours.
But still you people have no shame. You people are lieing with customers & not resolve issues on time.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
CC: mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Tue, 17 Nov 2009 19:09:16 +0000
Dear Concerned,
I think you PTCL employees have no shame. You people still not able to resolve a single issue, How you people are managing such a large system.
It’s realy shame on you guys who force users to quit to use PTCL projects.
In this month i am not going to pay PTCL bill & also waiting for any representative to ask about this complain.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Sat, 14 Nov 2009 04:23:50 +0000
Still waiting to resolve my complain of IPTV. Is there in any one in PTCL who follow up to resolve the issues.
I think PTCL is still providing same customer services as they were providing in past.
It’s shame for PTCL who still not able to resolve a single issue which is pending from last 3 to 4 weeks.
If you guys not able to resolve please provide me the procedure to discontinue IPTV & DSL service.
This is last time i am requesting to you to resolve this issue after i m gonna post these all mails on different BLOGS.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Thu, 12 Nov 2009 17:08:48 +0000
Dear Concerned,
Today is match going on between Pakistan & Newzealand, but still my smart TV is not working on live matches.
From last 2 hrs i m trying to watch match on smart TV but it’s not working.
From 8 to 10 pm i tried to run. & also geo tv is not working on this time.
I dnt know wht the problem is going on.
Please look into this problem as seriously otherwise i have to close this serivce which effecting me lot.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; karachi.rapid.support@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Wed, 11 Nov 2009 14:31:13 +0000
Still waiting for reply. Nobody is in PTCL to reply on my complains.
From last 3 weeks my compains are still pending.
Who is responsible for all this….?????????
if i am mailing to wrong people then please provide me e-mail address of concerned person.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Tue, 10 Nov 2009 06:46:11 +0000
Dear Concerned,
Is there anyone in PTCL to resolve the matters. I have compained so many times for problems i am facing on SMART TV.
My landline # is 021-36310207.
Pease resolve the matters or provide me contact person who can resolve issues.
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)
Date: Mon, 9 Nov 2009 11:24:46 +0000
Dear Concerned,
From last few weeks my Smart TV is not working properly. I have complained so many times at help line they only give me complain number.
Please it is requested to you please look into the complains made against this number (021-36310207).
If you guys not able to resolve the issue please tell me to discontinue this service.
Waiting for your reply….
Thank’s & Regard’s
Jawaid Iqbal
Cell# 0333-3366246
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk
CC: mukhtar.mehfooz@ptcl.net.pk; salman.khan@ptcl.net.pk; shahzad.khalil@ptcl.net.pk
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Date: Thu, 9 Jul 2009 19:05:11 +0000
Please see the screen shot where it shows current status when IPTV is not working
Line Rate – Downstream (Kbps): 1056
Line Rate – Upstream (Kbps): 768
When IPTV & DSL was working Properly it shows below mentioned configuration:-
Line Rate – Downstream (Kbps): 4063
Line Rate – Upstream (Kbps): 1042
Please check out the back hand settings & configuration to resolve this issue.
Thank’s & Regard’s
Jawaid…
To: dsl.support@ptcl.net.pk
CC: hunzian@msn.com; mukhtar.mehfooz@ptcl.net.pk; Salman.Khan@ptcl.net.pk; Shahzad.Khalil@ptcl.net.pk
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
From: JIqbal@iffco.com
Date: Thu, 9 Jul 2009 18:30:34 +0600
I think this issue is at PTCL end. Last night i have talked with customer representer who said that i am forwarding your complain again to the exchange & Islamabad to resolve this issue on priority.
I have checked at my end, there is no issue. ADSL device is working properly & line 1 is also blinking properly.
The only issue is at back hand setting which has to be done from PTCL end.
If you further think that this problem is at my end, then free feel to contact me after 11 PM.
Thank’s & Regard’s,
JAWAID IQBAL
Finance & Accounts
Payable Section
IFFCO Pakistan
DSL Support/PTCL 07/09/2009 06:21 PM
To
Jawaid Iqbal , Muhammad Shahzad Khalil/Manager Corporate Services HQs/PTCL , Salman Saad Khan/Senior Manager Sales/PTCL , “mukhtar.mehfooz@ptcl.net.pk”
cc
“hunzian@msn.com”
Subject
RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Dear Sir,
We have contacted you three times yesterday at your cell but you were not available .Kindly allocate a time to contact you for the resolution of complain.
We really apologize for inconvenience .
Regards
DSL Technical Support
South
From: Jawaid Iqbal [JIqbal@iffco.com]
Sent: Thursday, July 09, 2009 1:29 PM
To: DSL Support/PTCL; Muhammad Shahzad Khalil/Manager Corporate Services HQs/PTCL; Salman Saad Khan/Senior Manager Sales/PTCL; mukhtar.mehfooz@ptcl.net.pk
Cc: DSL Support/PTCL; hunzian@msn.com
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
There is no follow up from PTCL to resolve this issue, I am following on daily base because i am suffering this.
Who is responsible to solve this issue….???
PTCL or ME…..???
It is better that i should to discontinue this service. I am suffering so badly from it. From last three days my IPTV is not working.
Nobody is there to resolve this issue.
Please forward this to concern department to resolve this issue or get bake the device & discontinue my service.
Thank’s & Regard’s,
JAWAID IQBAL
Finance & Accounts
Payable Section
IFFCO Pakistan
Jawaid Iqbal/PAKISTAN/IFFCO
07/08/2009 10:16 AM
To
dsl.support@ptcl.net.pk
cc
dsl.support@ptcl.net.pk, hunzian@msn.com
Subject
RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)Link
Thnx PTCL to resolve the issue of disconnection of DSL.
After resolving this issue now i am facting another issue, from MONDAY my IPTV is not working. When i on IPTV, PPPOE dials three times then screen appears with these messages:-
1. “Network Unreachable”
2. “No. 3 dialing failed. Check your cable.
I have checked cable but not able to find problem at my end.
This problem is totally at PTCL end please resolve this issue. If it is not possible to solve these problems then please discontinue my service & take bake IPTV device. I am not able to invest 10,000/- on this where there is no proper customer support to solve these basic issues.
Thank’s & Regard’s,
JAWAID IQBAL
Finance & Accounts
Payable Section
IFFCO Pakistan
Jawaid Iqbal/PAKISTAN/IFFCO
07/06/2009 10:06 AM
To
DSL Support/PTCL , DSL Support/PTCL
cc
jawaid iqbal
Subject
RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)Link
Any update on this….???
I am facing problem with my triple play project. When i receive or make any call my DSL goes disconnects and after 2 or 3 minutes it reconnects.
Please resolve these issues to proper work my all three things (PHONE + DSL + SMART TV).
Thank’s & Regard’s,
JAWAID IQBAL
Finance & Accounts
Payable Section
IFFCO Pakistan
DSL Support/PTCL
07/04/2009 08:56 PM
To
jawaid iqbal , “jiqbal@iffco.com”
cc
Subject
RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Dear Sir,
Your query has been received and is forwarded to relevent exchange to resolve the line issue.
Regards
DSL Technical Support
South
From: jawaid iqbal [hunzian@msn.com]
Sent: Saturday, July 04, 2009 7:08 PM
To: DSL Support/PTCL; jiqbal@iffco.com
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Who will resolve this matter anybody telll meee….????
From: hunzian@msn.com
To: dsl.support@ptcl.net.pk; jiqbal@iffco.com
Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)
Date: Sat, 4 Jul 2009 13:35:07 +0000
Dear Concerned,
My name is Jawaid Iqbal, I m resident of F.B. Area Block-7, from last week my ptcl triple play project on my landline # 021-6310207 is facing below mentioned problems:-
1. NVOD’s channels are working but there is not sound, only video appears.
2. My DSL disconnect after every 10 to 15 minutes due to which i am my triple play project disconnect.
3. Whenever a call comes or i call to anyone my DSL disconnect.
So it is requested to you please look into these matters & resolve it as priority.
I have complain about this so many times but i didn’t get any reply from your side.
Still i feel there is hope to resolve this issue from your side.
Please resolve this matter to get full pleasure from this new technology.
Thank’s & Regard’s,
Jawaid Iqbal
Landline # 021-6310207
Cell # 0333-3366246
0312-2040680
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Yes! Finally!
they should be sued for millionzzz
my smart tv also dont work if i rewinds the channels , live video for smart tv is ok
any one else facing this issue
i will be happy and thankfull if propakistani write a detailed article about ptcl smart tv.
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