668 – SIM Verification System has been in place for quite some time now, and it is largely discussed topic in the industry these days. PTA has been patted for introducing the service, while cellular companies are bearing the brunt – in terms of blocking their numbers and increased overhead due to the service. “Good thing about 668 service is the...
ZONG has introduced this offer that encourages its customers to put back their Zong SIMs to get incentives. It says The customer will be given 30 free on-net minutes when he/she reactivates the Zong SIM and dial 919. The customers will also get 50% free minutes on the amount of his/her monthly recharge from 6th November – 6th December. Reactivating...
By: Syeda Rafia Mazhar The time has changed and having cell phone is no more a luxury. Today, the mobile phone has marked its place in the list of basic commodities. No matter which class you belong to or which age group your are from, you can find one for yourself in the market with a very nominal price. At present, majority of the population living...
Pakistan Telecom Authority has worked well for consumer rights, at multiple levels. Authority is bounding telecom operators to provide timely support for customers’ complaints. In this regards, an open forum was held in Karachi (on August 7th, 2009), while more forums are scheduled in Lahore and Islamabad, later this month. At another level, Government...
Pakistan Telecommunication Authority (PTA) is holding a Telecom Consumer Forum on a theme “Together for Consumer Rights” at Karachi on Friday 7th August 2009. Chief Minister Sindh will be the chief guest on this occasion while chairman PTA will preside over the function. Senior representatives of PTA licensees, stakeholders, special telecom consumer...
Do you remember that Mobilink used the same dialogue (back in August 2007) “In order to provide better services, we will charge your call center calls”, which was followed by everyone. This time its Telenor, that is displaying following message on its website In order to provide better services to our valued subscribers, each balance inquiry via...
Pakistan Telecommunication Authority (PTA) launched Redressal of Consumer Grievances Mechanism which would ensure proper resolution to the problems being faced by the telecom sector consumers. Addressing a press conference here at PTA headquarters, Chairman PTA Dr. Mohammed Yaseen unveiled the details of the package, saying that the consumers would...
As we know, consumers in Pakistan are not well protected, the way they should be. We do agree that awareness level has increased in recent years, but still consumers do suffer at many occasions. BoltaConsumer.com is a place where consumers share their experiences/complaints with others, though not backed by any government institute or any recognized...
Pakistan Telecommunication Authority has once again stressed cellular companies to avoid hidden charges and directed them strictly to aware customers with exact charges plus other conditions, reported Daily Times today, in a detailed report with several segments of PTA’s directions. Below given is given the excerpt from this report The PTA directives...
Honourable Chairman, Pakistan Telecommunications Authority Issue: Charging 5% on Recharge by all Mobile Companies I would like to take this issue into your kind consideration that for the last few months, to be exact from August 2008, all mobile operators have been charging 5 % extra charges on recharging the balance. I would like to mention following...
Normally it happens that the number of characters allowed per SMS is 160 and if it exceeds this limit then you are charged for multiple SMS. Just wonder if you have software installed on your phone that enables you to send more than 160 characters at price of single message? Won’t it be a fun? Hey, I know you may not bother to have such an application...
Pakistan Telecommunication Authority will take severe action against those cellular companies that use deceptive marketing strategies to acquire consumers’ attention by falsely claimed or misleading statements and/or facts. This was communicated to all cellular mobile operators of Pakistan through an official notice sent on August 29, 2008 A high...
