The Pakistan Telecommunications Authority (PTA) is considering action against Telenor and Mobilink over a reported withdrawal of SMS bundle offers during Eidul Fitr days without prior notice to customers, reported Dawn Newspaper.
“We have taken note of the withdrawal of the SMS bundle,” said paper, while quoting PTA chairman Dr Muhammad Yasin.
“We are probing the matter before we take a decision to initiate a legal action. The authority will protect consumers’ rights.” He said the investigation would soon be finalised.
The two operators reportedly suspended their package for three Eid days and charged their subscribers between 20-paisa and Re1 per SMS.
About a possible refund of the amount paid by the customers on Eid days, Dr Yasin said the matter would be decided after investigation.
By the middle of this year, according to the PTA, the number of mobile phone users in Pakistan had reached over 95 million. Mobilink was leading with 29.5 million customers, Telenor 21.2 million, Ufone 20.5 million, Warid 18.1 million and Zong (CM Pak) 6.4 million.