HomeShopping.pk – A Review

E-Commerce in Pakistan is pretty much scary. The real reason is trust deficit. This habit is maybe inherited in ourselves, we don’t trust anybody, but when it comes to online shopping, we don’t trust online stores at all.

When we think of buying something from website (local), we first think of “Are they reliable? Will they provide the original product?” to say the least. We are so scared of buying from them that we end up not buying anything from their front door i.e. Website.

Actually we have the habit of seeing and feeling the things personally before buying them. Unless and until we touch those sacred products, the itch will remain there forever.

But what happens to us when we buy something from International Stores like EBay or Amazon. Where are our habits then? Don’t they cheat? Don’t they have frauds? Long and short, we trust westerners but we don’t trust ourselves.

HomeShopping.pk website came to me accidentally. I was browsing around to get the prices of Mobile Phones so that I should go to market to buy one.

I got Pakistani Blood people : – ) so, browsing around lead me to this website where I found good prices. I immediately made up my mind to buy Blackberry storm from them as they were offering lower prices than market too.

Filled the form and added the Mobile to my cart. Called on them and they said that we will send it over in 1 (ONE) day time from Karachi. I already had my goosebumps by that time. Speaking of the blackberry, what I found best from the market was that they were also offering warranty. Now, if you go to market to buy blackberry, you won’t get the warranty. That’s one hell of thing when you buy imported phone with warranty. Cheers.

The very next day, I got my 9530 Blackberry. Pin Packed with all accessories. Asked on Telenor guy for Blackberry services and they said that we have some complications with 9530. You must try 9500 instead.

Now that was a blow on my face as I already planned for Blackberry services. Eeewww!! I thought of contacting the guy from HomeShopping.pk in the first instant.

Called on him and he responded in amazing manner. Sir, we will send over the 9500 without any charges. Wow!! That was height of my excitement.

But my pants went wet when Telenor EDGE didn’t showed up on my Blackberry 9500 Screen too : –  (

Collected my soul-less guts and called on the guy from HomeShopping again… I am Pakistani!!! Now, what I heard from that guy was simply amazing too. “Sir, if you would have read the reviews in the first place, you wouldn’t have opted for STORM. But we won’t disappoint you. You go for Curve (JAVELIN) and I will make sure that you get it on good price.”

Now, there was a difference of some thousands in the range. But he offered me a very good price and I told him to send over the JAVELIN. Now, I am Happy Go Lucky with Blackberry services on my new Blackberry Curve.

I could have gone in the other direction of writing the post by just writing about website and its good and blah blah blah. But then I thought of sharing my little experience with them so that people should get to know their plus point. I was surprised by their humble behavior, their tracking of goods, their response and the prices.

In the end, nothing is perfect and so are they. They have to work around on their website design to make it more users’ friendly, more artistic, more categorized.

Thumbs up for Pakistani E-Commerce Scene


    • lolz @ price of 1200 :) That’s why I wrote in the end, There is nothing perfect. Dude, perfection comes with experience and they are pretty new, i guess!!!

  • Indeed Homeshopping.PK has a great service.

    I am sure they are going to set a new standard of customer service and will lead to better trends in the whole industry!

    let us support such people so that good customer service can become a common norm in Pakistan’s industry.

  • Your experience may be good but most of the Pakistani websites are set up for the sole purpose of committing fraud.

    Even websites with direct transfer options from banks like shophive are not reliable. My friend had a very bad experience with them. And it was not even a mistake it was done purposely.
    Some websites state that they will deliver the product in 24 hours when in reality they don’t even have the stock with them. After you place the order they buy it from market and take more than 5 working days and then deliver cheap quality goods with no warranty, customer service or responsibility of the goods delivered.
    Its our hard earned money and many people have different stories of fraud with online Pakistani companies to share. Maybe that’s why we don’t shop online and some honest businesses are also suffering.

    In West they have strict laws and they cannot sell crap to customers. If they have a typo like they advertised 30 instead of 100 they will sell it for 30, at least that’s what I experienced.
    And consumers/buyers are protected by strict laws unlike here in Pakistan. You can get a refund from pay pal while shopping at ebay if there is any fraud.
    Here the companies deny to replace a faulty, broken thing bought from them. Sometimes they charge and don’t deliver a thing (happened with shophive) etc.
    While shopping in person we can check and try the product so that’s the way things will remain here till some laws are there to protect the consumers and till consumers are educated about their rights.

    • Totally agreed.. Rule of the thumb in E-Commerce is “You give me service, I will give you money”.

  • Have used their service many times and also tried most of the eCommerce stores in pakistan in the past. Home Shopping have to be the best one out of all of them considering their lower then market prices. I have personally checked their prices with the market and I always kind them cheaper and very happy with the quality of products being offered by them.

    I feel proud of the fact that a service like this is being offered in Pakistan

    Wish them all the best and hope they become the ebay of pakistan :)

    Kashif Khan
    Pakistan State Oil

  • well i had a bad experice with homeshopping.pk.
    Once i got lured in by the cheap ipod they were offering. It was around 3k i guess. They said that this ipod is exactly the same as original ones & the pictures they had uploaded were of the original ipod (cheating that is).. Once i got my ipod, i was depressed to see its condition. the box had scratches all over it & the ipod was very crude. It didnt include a charger & had to be charged by the data cable. The sound quality of the headphones was pathetic. I called them & they guy said well sir, in this price apko yahi milley ga. I was like then why on earth r u cheating peoplel, tell them the truth that this ipod is no way near the original one.

    • Only Company staff can comment on it.. Lets see if they are up for interaction with customers.. We are looking forward to this space update too..

    • Hey everyone my name is Haroon Sultan and I am the Sales manager at Home Shopping Pakistan . I would first of all like to Thank ProPakistani.com to issue this review on us and also inform all readers that this is not a paid review in anyway and is here just because we have won ourself yet another satisfied customer :)

      We stopped selling the Cheap Replica China made iPods on our website long long time back only as some of the customers expected it to be just like the original one even though they were just paying only Rs 2990/- for it. For that price you were getting a mp3 Player which had 4GB memory and you could use it to play videos, Songs and pictures and other then all this you could have also used it as a 4GB USB Stick as you could just plug and play it on any PC. The iPod came with a 6months warranty so even if their was some problem you could have always gotten it changed not sure why that was not done .we offer a 3 Days return policy on all our products and you could have just returned if there was something wrong with your delivered product.

      You need to consider the Value it was offering in the price of just Rs 3000/- if you would have paid as much as Rs 13000 then you could have just walked away with a original one. Yes I do admit the sound quality was not as good as the original iPod but its not supposed to be “as” good in the first place as its a replica ipod not the original. The pictures which were listed were of the replica product and as the looks were identical you might have thought that we listed the original ones ..

      Btw many of our customer loved that product as it provided great value for the price it was for and we still get calls for it but we do not keep those in stock anymore because some of them might assume them to be like the original iPods.

      Please try our Original mobile phones and see what its like to buy something original with Home Shopping. We have many satisfied clients and offer a 3 days Return & checking warranty for all our products which no one in Pakistan offers for the time being.

      I just looked up our data Base and we do not even have a customer with the first name being Ali who bought a Replica iPod so Im not so sure if this review is from some customer or just some guy from some other online store trying to give us a bad name .. could you please confirm us your order number or username password to the website cause if you bought something you must have that and this way readers can log in and check for themselves if you even bought the ipod from us in the first place?! ..

      I have been with the company since it started and I know this for a fact we do not let any unsatisfied customer go by as we understand that our business is online and everyone is looking at us all the time .If you can prove me that you did buy an ipod from us then I am willing to offer you a full refund of your purchase please provide your login details so all can see what this is all about.

      For all the other readers I would like to inform that in Pakistan we offer Cash on delivery service so you never pay for something you do not want in the first place like in western countries. If for some reason you get something you are not 100% Satisfied with then you have full right to return the product and not accept it and ask for a replacement and hence it would be our duty to do that for you. We are selling electronics and are also buyers from the international market but we try our best to be sure that what ever is being bought for you is of the highest quality but it is you who have to tell us that by giving your product feedback on our website.If even one of you think that something is not worth the price we would just get it removed.

      Mr Yasir thinks that all Online Shopping Companies in Pakistan are opened with the sole purpose of committing frauds so I would just like to ask him that how he thinks we can even commit a fraud when we are not even taking your money in advance and offering you Cash on delivery. So the transaction is all offline you pay for what you see .. How can that be a fraud !? Over all we feel that with all the security features being offering Online Shopping is much safer then any western country where you have to make those unsafe Credit card transactions online before even seeing the product with your own eyes.

      All Online Stores in Pakistan are doing their bit in providing you services but customers need to understand their role and see what is being offered by them and hence keep them secure at all times. If you opt for services like Cash on delivery you would never have to end up paying for something you do not like! ..

      In the end if any of our customers reading this then please give your positive or negative feedback about us here and also mention your Name and Phone number so people can not think that we are writing them ourself :P ..

      • Yasir, thanks for being open about your relationship with the reviewed site and opening yourself up for critique and questions.

        I have to say, that if a visitor to your site can not differentiate between the original and replica versions of the iPod, then it is your responsibility. You can not expect people to see the lower price and then understand that it is a replica version.

        The condition of the item you are selling should be put down in detail. An example is individual auction on eBay. If the seller fails to write that their might be scratches on the box then the buyer can return the product and eBay will penalize the seller. Similarly the images should be of the individual item you are selling, specially if it is a used item.

        Good luck with your efforts. We all want the pioneers to succeed in Pakistan but we also want to establish SOPs, ethics and trust as early as possible.

      • How much did Home Shopping pay or influence ProPakistani for writing a blog in favour of you? nice try. We are stung one by HomeShopping crap .. advice to all other, be careful with them…

  • Well after checking the prices of mobiles (coz the review is of mobile shopping) and comparing them market I also thought that this is a paid review :)

    By the way some comments it seems are from the company’s staff :D

    • We at propakistani believe in strengthening the e-commerce scene of Pakistan. We will appreciate all who do their best to help the masses. If we can’t stand for our future entrepreneurs, who else will…

      Do you really think companies pay us to write review? I hope not..

      • Hello Mr Kamran Bukari ,

        Thank you for reviewing us and sorry that you have to face allegations such as this being a paid review.
        I guess only time would tell this and all we can do is offer the best we got at the best prices and soon people would feel that online Shopping in Pakistan is not all just a fraud.

        Thank you

  • Ahhh the best online shopping site i have ever found for shopping online in pakistan :) especially the mobiles section is awsum

  • i will not recommend homeshopping at all . i got a blackberry with scratches all over it after waiting for 10 days and multiple emails and phones . very old phone when i paid them for brand new and when asked them about it , they said what do you expect for a 20% lower priced product then a market . STAY AWAY !

    • Yes sure .. may we have your user name and password for the website aswell … so we can all see if you really did buy something from us :P

      How come you paid Cash for it when it was delivered to you and had all scratches on it :) did we snatch your money and ran away :P ?!

      • sir don’t you have technology to track orders? why you need email with PASSWORD? are you serious or your website is being handle by some webdesign service? i am a web developer and i found lack of SEO mistakes and you are rank 200 in Pakistan? new sites are better in rank than your site.

      • By the way sir do you have inventory system or just using pre made java scripts for your website lolx

      • oh sorry sir i am commenting after 7 years.. and might that time service to track order would not available but sir SEO. Its been 7 years. Why your websites stands on 200 rank in Pakistan even daraz.pk published in 2013 may be and they are number 10. Sir don’t try to sale everything. Try to sale good and reliable products what customers want

    • till today waiting for your order number !?.. stop making fake stuff against us as its not going to bring us down now .. start working harder on your own website ;)

      • Amazing a Reply after 3 years.. now i am reading this in 2014 and heard allot about HSN and all good except these comments…
        but yeah sure with your confidence and those allegations without proof i will not trust them but you…
        anyways if it is really a paid review than they can also be block by propakistani to not to prove them.. :P :P

      • Rank 200 Sir. Start working harder on your site. I never purchased anything from you or never had experience about it but taking about your rank.

  • HI,

    i am running flowersentiments.com since 2007 and its been a wonderful experience. There is no doubt that some websites are really shocky, but ecommerce in pakistan is booming up. My personal experience as flowersentiments owner is quite encouraging.

    in one of above reviews, i read that pakistani ecommerce websites have sole purpose to fraud, well, this is absolutely unfair for people like us. We are trying our level best to provide best services to pakistanis. and believe me, we are very proud of a pakistani ecommerce online shop.

    Please do not trust bad players, but do recognize people who are sincere in their services.

    • Imran, we look forward to more future reviews of e-commerce websites in Pakistan. We are still working on the modalities. Till then, Pump up!!!

  • HI,

    It was my first online shopping from anywhere.. i wax bit confused… cux i wanted to buy a pocketPC HTC touch HD… which was only available at homeshopping.pk.. spending 47k was a worthwhile… i contacted homeshopping.com … n got my product within a day… it was worth spending… n the service was really goood… ;)

    Homeshopping rox..!!

  • One of the most worthy that can be called “Online Shopping Portal” from our country that can make you proud? Yes Indeed. From Cell Phones, to shopping from ebay, I had and still enjoy the best service given to me by them.
    Try it and find it out yourself..

    Good luck and keep it up Shayan.

  • if they really are so down to earth that they changed the mobile (of course Kamran Bukhari had to open the box as he himself said that phone was with full accessories) not only one time but 2 times i am 100% sure they are going to be closed within a month. on the other hand it seems paid review to me also.

    • Don’t you know that mobile phones in Pakistan get re-packed? There is nothing wrong with packing the phone back as long as you get the scratch-less phone. They are offering the check quality before you give them money. So, if you find anything bad about it, you still have the option of returning back.

  • hi…i have tried few other online shops in pakistan…..believe me no other can compete with homeshopping.pk in term of price/quality and quick services…….i have recently bought few blackberry cell phones from this site and very cheap rates…..a used BB strom is for 20-22K here in peshawar,cell phone and charger and i got a brand new bb strom 9530 with everything..leather pouch etc and free car charger too…..for just 26000PKR….. even they selling the Garmin nuvi gps devices on a very reasonable prices too.. thumbs up to guys @ homeshopping.pk

    Usman Ali Shah
    0333 9299960
    Peshawar

  • First of all I wonder why are people calling this a paid review. Leave aside whatever is written in the article or comments, do you think that Amir and his fellows will write a paid review? Atleast I don’t believe that he can do so.

    Now coming to the topic, I have been with HomeShopping.pk since around a year now and I believe that they have a vast collection of products with reasonable prices and a great method of “payment on delivery”. You order the product online, get it delivered to your doorstep, check the product and pay the person. Where does the risk come in? And for their behavior I have no reason to go against Kamran Bukhari. Every time I have called them, Shayaan and Haroon have always helped me getting the right thing for the right price.

    For those who say that their prices are high, I don’t believe it to be true. You are getting the stuff you need while sitting at your home so you have to pay for the service too. If you compare spending the extra on homeshopping.pk with the expenses and time when you go to the market to buy a phone, I think homeshopping.pk is still cheaper.

    In the end I would just say that they are doing a great job by promoting eCommerce in Pakistan and I hope they will provide even better services in the time to come.

    Now please don’t call this a paid comment, I hope they pay me after seeing this. LOL!!!

  • Assalam Alaikum to everyone here..
    I just bought my HTC HD2 cellfone 2 days back..and i personally went to the karachi office at tauheed..met shayan ..i would say not a big setup for an office but for online shopping that was adequate…i got my cellfone checked first and after i was satisfied i paid the amount..one thing i must say they should lower there prices a bit to be competitive..and i am also availing their ebayinpakistan.com services to check the quality and customer support..
    If any one has questions about my shopping experience add me on [email protected] ill be happy to tell..

  • Homeshopping.pk are open for your Positive or negative reviews on us as we feel that it would only make us better and help others to understand us better.

    We have emailed all our customer about this page and requested them to write what ever they think about our service as they are the real and the only ones who have a write to judge our services as they have tested and tried us.You might be seeing more reviews coming in due to the email being sent to our customers.

    Thank you

    • Shayan, Its good of your that you asked your customers to write negative reviews too if they had any. Moral courage is all we need to build up. We look forward to more customer feedback here.

  • Recently i bought Nokia 5530 in Rs.18400 from Bahawalpur, now when i try to check its rate at homeshoping, this model rate is not available.

    As kamran bukhari said they replace open boxed fones two times, i cant belive it how they manage to sale things in that way.
    What u think is it possible by homeshoping as if we buy thing from a shop and open box at shop then they also dont replace it.

    I also think this is paid review.
    GOD knows better.

    • You really think your Nokia 5530 came sealed packed when it was imported into Pakistan :p .. All Nokia phones being sold by anyone United or Mobile Zone come into Pakistan without their boxes and then repacked with that “Seal” you guys are always looking for!.. You have to judge for yourself if what ever you are buying is of the highest quality and yeah our phones at least come with their original boxes which we get from the company and are not made in Pakistan. When you get the phones from us they are all boxed pack and would have the “Seal” on them but we do not feel we doing anything wrong by admitting the fact that they are repacked as think about it how can we unlock a phone for you without even opening the box !? :p

      In the end I would like to say we offer Cash on delivery so you buy what you see and at all times you have your 100% right to reject a order if you feel the quality is not up to mark for any reason and we shall make sure that we keep on sending you things of the highest quality as no ones likes taking a return right !?

      • I know mobile zone and etc pack mobiles in pakistan but when we claim any problem they dont replace it with new fone but repair it.
        So how you homeshoping always repack things when user regect them?

        One thing is really admirible by homeshoping that you have to pay after receiving and checking it and if you are satisfied then pay.
        Is it really true?

  • Okay – here is the deal, there are tons of reviews we have done so far – all those are paid too?

    I am feeling embarrassed to justify such an allegation.

    Only banners on this website are paid, not the content.

    Please don’t indulge us in your competitive jealousy.

    Its a matter of fact that Kamran Bukhari had planned to cover other shopping stores as well – but we need to re-think our strategy now.

  • Miracle Concepts is an independently managed Software Development and IT Consultancy Company in Lahore Pakistan, providing web design and development, 3d animation, flash animation and website services at very comfortable prices.

  • We need more ecommerce sites in Pakistan. We’re already way behind other countries when it comes to online shopping, and safe online shopping for that matter. A lot more needs to be done to develop the confidence among people with the resources to shop online to actually do it in this part of the world instead of visiting the mall or other stores.

  • Hello,
    I’ve been developing and implementing e-commerce stores for a while now. HomeShopping was literally one of the best stores that we’ve done on a larger scale. We agree that the design does not seem to be on par with most other stores but at the end of the day we must realize that with the general online public in Pakistan it’s really hard to convert hits to sale’s since most people generally stay on the first page or at max move on to a single category just to view prices. Keeping that in mind, we felt the need to keep the page generation time low therefore allowing the site (which has over 9000 products currently) to open up a little swiftly.

    Yes, a new design is in process and will be implemented sooner or later, but at this point we find it much more important to allow the customer an easy to use and easy to understand webstore.

    I agree with what Johnny98 has said, we really are behind in term’s of e-commerce from almost all other countries with an online presence and that has a lot to do with customer experiences with people who have committed fraud. We hope an online payment system such as PayPal (or similar) is either developed or implemented in Pakistan with the required blessings from the financial sector but till then I think it is safe to assume that we’ll still be at one corner of the market that the general public of Pakistan will never get to experience.

    I would love to hear from all of you regarding any issues you may have faced in terms of the usability of the site. Rest assures, we will try our best to address them both quickly and efficiently.

    Till then, I want you all to look at another service site of HomeShopping Pakistan developed by us, its called eBayInPakistan.com

    Regards,
    Shahbaz Khawaja
    KHWDesign

  • Hello,
    I’ve been developing and implementing e-commerce stores for a while now. HomeShopping was literally one of the best stores that we’ve done on a larger scale. We agree that the design does not seem to be on par with most other stores but at the end of the day we must realize that with the general online public in Pakistan it’s really hard to convert hits to sale’s since most people generally stay on the first page or at max move on to a single category just to view prices. Keeping that in mind, we felt the need to keep the page generation time low therefore allowing the site (which has over 9000 products currently) to open up a little swiftly.

    Yes, a new design is in process and will be implemented sooner or later, but at this point we find it much more important to allow the customer an easy to use and easy to understand webstore.

    I agree with what Johnny98 has said, we really are behind in term’s of e-commerce from almost all other countries with an online presence and that has a lot to do with customer experiences with people who have committed fraud. We hope an online payment system such as PayPal (or similar) is either developed or implemented in Pakistan with the required blessings from the financial sector but till then I think it is safe to assume that we’ll still be at one corner of the market that the general public of Pakistan will never get to experience.

    I would love to hear from all of you regarding any issues you may have faced in terms of the usability of the site. Rest assures, we will try our best to address them both quickly and efficiently.

    Till then, I want you all to look at another service site of HomeShopping Pakistan developed by us, its called eBayInPakistan.com

    Regards,
    Shahbaz Khawaja
    KHWDesign
    [email protected]

  • I WAS VERY VERY PUZZLED TO PURCHASE A GOOD MOBILE AND WITH LOWEST PRICE BUT THANKS PROPAKISTANI.PK TO SOLVE MY PROBLEM I ALWYS USE THIS WEBSITE TO PURCHASE ANYTHING FROM ANY COUNTRY BECAUSE THEY STARTED EBAYINPAKISTAN I SALUKTE THE EFFORTS AND PRAY FOR PROPAKISTANI.PK

  • Dear All,
    I had very favorable experience with homeshopping.pk, when I bought a blackberry 8800 from them, apart from getting couple of days worth of delay which had genuine reason (their Islamabad representative Mr. Kaleem was getting married) heck he still delivered the set on walima day.
    Somehow blaming the reviewer of being paid, well sir; just go to Anandtech.com (one of the most trusted site concerning all things technology) and read about how western media being given the perks to do the reviews you will be amazed.
    I can imagine reviewer getting a worthwhile experience and stating the same in his article, I do hope they go ahead with doing other online ecommerce reviews for following vendors,
    1)Beliscity.com
    2)Galaxy Pakistan
    3)MediaCentre
    4)Myshop onlne and Myshop online value
    5)Panorama computer and components
    6)Shophive.com
    And I would like them also to review homeshopping.pk efforts regarding Ebay and specially Amazone.com, because if it works then this sort of venture is ground braking and we do need an honest review.
    Regards,
    M Faisal Iqbal
    [email protected]
    Sorry I will not leave my mobile #.

  • aWhh God !!! Why the people on earth is so crazy for appreciating the right work … For those who are keep on criticizing without even bothering to come up with solid facts or proof I’ll advice them keep your mouth shut … Other than that I would like to appreciate the Home Shopping Network Team to keep up the Good Work and my best wishes are with you 4 company who came forward with this initiative as You’re 1 of them who representing the real picture of Pakistan.

  • after a long time i found a best site to do online shopping polanis.pk they were offering N900 in just 49,000/- and the market price was 56,000/- i was shocked. and placed a order i got my phone 2nd day it was brand new with all accessories with DT warranty after that i asked them how you are selling in that cheap price they told me they are giving promotions and they told me polanis.pk will start promotions for buyers and sellers.
    i am still confused what they want to do but i am satisfied with polanis.pk service
    i prefer you to hit them
    polanis.pk best of luck!!!

  • My first experience of on-line shopping with http://www.homeshopping.pk
    Hi I am from Mirpur Azad kahsmir.
    Many of my friends told me, do not shopping online especial if service providers are from Karachi. My friends told me, all people of karachi are frudster, they are not good in dealings.
    As I already confused but for my satisfaction I called to their provided number.
    On enquiry I told them I want to buy “network unlocker device” but on one condition, I will pay after receiving the product.
    The service provider Mr shayaan tried to convince me but I refused to do trust. And I was keep insisting him to do as I said. In talks I used many harsh words for him bcoz he was not accepting my condition. And I appreciate Mr Shayaan for his tolerance to deal me very nicely and reply me very well.
    After many calls,emails and chatting with Mr shayaan. finally I decided to take risk and I paid all the amount through the bank.
    At the same day I got response from http://www.homeshopping.pk and I was very surprised. I already made my mind, I waste my money but It wasn’t.
    Mr Shayaan called me and gave me the confirmation of payment & order.
    Within 12 days I got my device through TCS. The day before Mr. Shayaan confirmed me, he is posting my device.

    Now I can say that online shopping in Pakistan is trust able.
    And Mr Shayaan have proved that he is man of his words. Due to Mr shayaan I can say that all the people of Karachi are not fraudster.
    And I shared this experience to all of you who are reading and to my friends, who are believing online shopping is insecure in Pakistan. But Know they have change their minds.

    In the end, Thanks to Homeshopping.pk for their best service and make all Pakistan proud by their honesty.

    • @kamaran bukhari..
      well you must be a lucky guy… i bought NEXUS 7 tablet from them and with in a month it stopped working and now its been 3 months my tablet is with homeshopping and they haven’t gave me any satisfactory answer.

  • My experience with Homeshopping.pk is more of an escapade rather than an experience. I would like to share it with all of you over here, especially those who have misconceptions and have developed a negative mindset about the e-commerce industry in Pakistan and websites or portals that support or promote online shopping.

    I and a friend of mine were interested in purchasing HTC Touch Pro 2 (Sprint) after browsing through the website of Homeshopping.pk. It was then when I called up at the number on the website and got to talk to Shayaan. From the day we placed our order till the day (3-4 days) our handsets were delivered to us he walked us through every step of the way updating us and letting us know the status of our product(s). I am sure we were not the only customer’s he was dealing with at that time but he took up our case very personally and with assurance.

    Ofcourse I must admit in the beginning we started off as having doubts about the products on this website as to whether it will be new or not, or we’ll be getting something else instead of the real deal. Shayaan transparently told us that the handsets will not be unlocked and that we might have to get them unlocked ourselves from here. But we asked him to get it done for us and without any questions he got them both unlocked for us. The devices were brand new mint and we walked away as two happy customers.

    Unfortunately, the next day I tried to flash my HTC Touch Pro 2 with a ROM from the http://www.htc.com website. I was completely unaware that it would screw my ROM and make my HTC unusable unless it was flashed again correctly and carefully with the proper ROM. As I did not want to further experiment with the device, I called up Shayaan with this story the next evening and asked him what I should do next. He could have conveniently asked me to goto Saddar and get it fixed/flashed, but I was hesitant and didn’t really have a good experience with the latter. He asked me to bring the handset to him and that he will try to fix it for me, please note he said ‘try’, even though it’s not really his responsibility and I caused the fault on a Sprint handset which Sprint themselves might not even replace because it was unlocked and they have their weird policies. I gave the handset to Shayaan, and he took up my case so seriously and personally, I myself am in customer support and I know what it takes to reach out to a customer and help him with issues/queries.

    I had lost hope after 4-5 days till the time he was trying to recover my phone, but Shayaan came up with a solution and fixed my handset and it was as good as new again.

    What I would try to conclude here is that when a dealer sells his product with no such warranty and then reaches back to you to help you fix issues throughout the way it surely builds up more trust and confidence, and I am sure that I will be looking forward to buy more products inshAllah from their new portal http://www.ebayinpakistan.com as well. We should promote such websites and portals as not only we are getting excellent products at great prices but also because they are making e-commerce and online shopping really easy and secure. I would like to thank Homeshopping.pk for their service and quality.

  • Hello all good topic ! I saw this and decided to give home shopping a try and they really are as good as people say ! happy to see something like this in pakistan and i will request all to support such people then to try to find something negative all the time . Do not be like GEO !

  • hi everybody,just 2 days back i got my new htc hd 2 from home shoping ,yar they are the best cheaper than market with all accessories they rock,
    but i had same problem like bukari sir .it wont work on telenor ,instead it rocks on all other network.
    so plz if any body give me solution of this problem ill be thankfull to him.
    bye

  • hi everybody,
    the problem of my htc hd2(leo) has been solved.
    yhanks to massive research on net .its the t-mobile kit rom problem.
    i upgrade it trough orignal htc 1.66 rom,
    and hardsl my device and vola its better than ever.
    i need a serial no. becouse mine is not accepted on htc suport because of vendor ristrictions.
    but i take care of it through massive browsing.lol

    so if u got a t-mobile kit htc hd2(leo) its dosent support telenor and few other softwares like no youtube,co,pilot and few sms hotfix etc.
    and one more important thing is that ur warranty is also intaket any the logo of t-mobile along with its settings all gone u have a fresh device in ur hands.

    so dont worry be happy good luck.

    bye

  • Good, darny k liey 1 waqiah hi kafi hota hy, jabkh dar sy niklny k liey kafi waqat lagta hy,
    agar overall survey kiya jaey to ziyadah tar online shopping ko dislike hi kiya jaey ga,

    yahan to phisically purchasing krty huwy dar lagta hy, online purchasing to door ki baat hy

  • I need to know from Haroon sultan as to y credit card payment is not accepted. Secondly master visa logos have been displayed but no use in shopping than whats the purpose of showing it.

    • Credit Card can not be accepted on our portal due to
      not having a Pakistan based merchant offering such services . One is but they not willing to lower their rates making it difficult for us to work with them as we try hard to keep our prices down for our customers. Now we did have a US based merchant some time back but due to having high volume sales in the recent past we got some not so friendly calls from the state bank telling us that we might have face charges cause of flight of capital ! .. The Reason we have logos on the website is because all USA based customers can use their card once they are done placing the order.

      We now have GSM Based credit card machines so when ever you order and wish to use your card we shall send the rider with your product and the machine.

      Thank you

  • all I can say is that they know what they are selling and they are very good at what they are doing . Got my item within few hours and a job well done !

  • Hi,

    I bought BlackBerry 8120 Pearl with Wifi from homeshopping.pk and within 2-3 months it start giving many issues and it comes up as a replica of China.

    Bad site to buy anything

    Zeeshan

  • Got the iPhone 4 from their store in Karachi Pakistan and very happy with the over all service and product ! ..

    Thanks

  • recently i bought iphone 4 from homeshopping.com & i only wanna say that they r not fraud like others online shopping portals ! keep it up guys ! ALLAH BLESS U !

    • its .com.pk or just .pk sir .. Thanks for spreading the word but be sure its the right web address :D

  • How is their ebay/amazon service?? anyone experienced?
    I want to buy some stuff but they want money before placing the order. I know they are right to ask money before placing order but if they are taking cautions why can’t I?
    So I desperately need some feedback about their clients. Has anyone tried that service?

  • I got fooled by them as well, homeshopping.pk is a very big scam, they offer mobiles on cheap rates because they are refurbished sets, I had my experience with them and they came up with all sorts of excuses to hide their real face.
    these people are fake people who are running a scam in Pakistan, Nobody offers a warranty, then how can they offer a warranty, becos their warranty is only for them, they will service ur balckberry if there is fault, because they are well trained at packing and refurbishing all mobile sets.

    • As per our records we do not have a customer by your name. Could you please prove yourself by offering your order number for the phone you got sir ? .. We have a 3 days return policy which allows you to replace anything that is faulty and also offer a 1 year warranty ( its better then getting nothing right ? ) ..

      Sorry to say but you are just one of those other website guys who can not see anyone else do a good job so all we can say is that you need to get a life and yeah do not forget to mention your order number.

  • I was surfing the web for iPad in Pakistan and I happened to visit http://www.homeshoping.pk, their customer relations are the best I have experienced so far, I leave my feedback after I get my iPad 32 gigs wifi. And I would like to request one thing from the admin of Homeshoping.pk that only sell genuine products no matter what and how you get. And Inshallah in the near future Homeshoping.pk will be recognized by every single Pakistani, And your top priority should * INSAF *

  • As per our records we do not have a customer by your name. Could you please prove yourself by offering your order number for the phone you got sir ? .. We have a 3 days return policy which allows you to replace anything that is faulty and also offer a 1 year warranty ( its better then getting nothing right ? ) ..

    Sorry to say but you are just one of those other website guys who can not see anyone else do a good job so all we can say is that you need to get a life and yeah do not forget to mention your order number.


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