PTCL to Charge DSL Customers Rs. 5,000 Extra for Exceeding 300 GB Limit, Removes 50GB Limit

PTCL-logoLast week PTCL implemented this new policy of charging its DSL broadband users an extra sum of Rs. 5,000 if they cross 300 GB of download limit in a given month, removing earlier limit of 50GB per month.

This means that DSL customers will now not be charged Rs. 1,000 for crossing 50GB, instead they will be charged Rs. 5,000 if they cross 300GB limit.

PTCL said it is notifying its customers by calling and emailing them.

Reportedly, this extra charge and 300GB cap is applied to 1MB, 2MB, 4MB, 6MB and 8MB DSL packages. 10MB, 20MB or 50MB packages will not come under this extra charge.

PTCL website writes:

For Quality Assurance Purposes and to provide uninterrupted service to all customers, Rs. 5,000 per month will be charged for greater than 300 GBs downloads. This is applicable on 1 Mbps to 8 Mbps DSL Connections

PTCL users, especially those who rely heavily on torrents, will now have to keep an eye on their download/upload meter to avoid extra charging, however, those usual DSL customers don’t need to worry.

It merits mentioning here that this Rs. 5,000 charge will be in addition to original charges of your DSL package.

It maybe recalled, in September last month, PTCL had imposed an extra charge of Rs. 1,000 for exceeding 50 GB limit, but with this new cap, 50GB can is not effective any further.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK

  • It’s a good decision. We do not use internet responsibly.

    This will help to reduce load on internet and will help those who suffer from bad quality.

    Moreover, there are people who buy one connection and use it with multiple people in the neighbourhood or some people use it in a cafes / make money to share it. Hopefully it’ll also reduce this practice.

    Let’s support good steps rather than criticizing it.

      • Well he got a very good point “there are people who buy one connection and use it with multiple people in the neighbourhood or some people use it in a cafes / make money to share it.”

        i know ppl who do that, get 4 MB connection and give out 10 connections from it :)

        • then charge from 4MB why to one MB and 2 MB who use basics of the connection it is just a head ache one keep looking how much one have consumed it’s limit and how much not.

          • Brother 1 MB or 2 MB won’t get near 300 GB because it means almost 10 GB downloads in a day. Having speed of 1 MB or 2 MB connection it is extremely difficult to do that.So you don’t need to worry, you are always gonna end up under 300 GB cap.
            The problem is for 4 MB and 8 MB they have great speeds for downloads,10 GB is downloaded in a matter of 3 hours if you are using 8 MB DSL connection.
            I am using 8 MB and my last month’s usage was over 179 GB. If I put on some more effort, I could cross 300 GB cap.It’s Clearly a problem for me.
            But you don’t need to worry.

      • PTCL sucks when it comes to DSL.I think PTCL is always liked only because of its unlimited internet connections but this time ptcl has got the “Fair usage” virus too. Is this condition imposed on EVO devices?

        • PTCL should provide fiber lines instead of making such decision and improve their customer services complaints issues, and noise issues in lines.

    • Yes But instead of charging 5000 even if a customer crossed 50 Mb or 100 Mb more then one have to post 5000 Rs which is not favor and how one knows one crosses such limit or not.

    • In Europe there is unlimited no. of upload downloads even on basics of internet connection and there basics connection are from 10 Mb You can imagine how much one use if one have 10 Mb package. It was PTCL broadband policy to bring more and more customer when they could not support big no. then why did they invited so much people even they copper wires instead of fiber and there complaint works very poorly but when it comes of charging extra then they do it like they are providing the best service

    • Rightly said…. DSL was sth uninterrupted but now bans on this are also being put…. Previously 1000 extra charges was ok but now 5000, who can pay thAt much,,,,,

  • PTCL has rights to cap the bandwidth to a limit but being one of the market leaders and with so much big consumers they should give their users tools to measure their total bandwidth!

  • 300 gb monthly means 10 gb daily which is reasonable data limit. Further it means 440 mb per hour or 7.3 mb per minute so avg user will not be affected at all.

    Stay happy and do little math before commenting

  • How You Say It Good Step. Ptcl Should Give This Guideliness before launching dsl services. Ptcl Increasing its Profit Unethically Like Charging 1000 in last month for 4mb Packages. I Think Ptcl Is Now Playing In Unqualified Marketing Staff. It Should Be Rit In Court About this New Step. I Know One Thing That Ptcl considers its customers as fool people. No Reactions comes from us even we suffer. We As Customer Must Thinking About This.

  • ham ne month me kitna data download kr lia he check krne k liay koi option to dain phir sahi he ham poray 299mb pr stop kr dain ge……. :)

    • aisa Nhi Aap Ko Chiaay K aap 10 ya 12 Conection 8 MB kay lain aor har Conecction Ko 20 Person,s Main Devide kar dain har banday ko khuli aaazadi dain kay khuL k Downloading Kary har Conection Say 100,000 Wasool Thoray Din Logoon ko Speed check karwa kay apna paisa Wasool karna shro kar dain 1 month ki 10 ya 12 lakh wasoli kar k Oversease Ho jaaaen
      PTCL ko Sabaq aaa Jaay kay Kisi Dil Waly say pala Para Hay

      Expenditure sirf 5000 ya ziada say ziyada 10000 hoon gay Baqi Bachat hay.

  • I just confirmed from helpline, the Rs. 1,000 charged on exceeding 50GB is no longer in place.

    Thank god for that, 50Gb was nothing and easily crossed!

  • 5000 Rs se bachny k liye Banda 2 Connection na Le lay :) btw where we can check bandwith now portal havnt any option :(

  • PTCL walon ko Private companies ka paisa chal geya hai, I may think to switch wateen or Linkdotnet.

  • 5000! Are they mad. 300GB is fine for 1-2 Mbit users but for 4/6/8 Mbit its nothing! They should charge 500-1000 only for 4/6 connections if they goes above 500GB! and for 8 Mbit the limit should be like 800 to 900 GB.

    • Limit hata ker aesa kerdena chahiye ke 1 PC per ek connection chale customer ager ek connection ziada PC per chalaye to 20% extra charges hon monthly rates per.. Isse jo single user hai uska masla solve hojayega… Kiun Bro

      • BHai mare, jis ka kaam hi network per chalta ho wo kya apna monthly profit ptcl ko khairat main day ga. dont think about u only.

  • PTCL should arrange to inform the subscriber about consuming at (say) 250GB, 290GB, 295GB

  • Better, PTCL block a category of torrents, and i believe this is the beginning PTCL will increase more..

    • that make no sense at all.. 300 GB is quite a bit of data, disabling torrents will cause them to loose about 70% of customers instantly.

  • What the policy for Rs. 1000 Extra on exceeding 50GB? Is it still intact?
    If only this policy is applied, then its not a bad decision!

  • is there a way to know total upload/download on ptcl like witribe etc? that will help to know how much exactly I downloaded etc

  • 300 GB limit will suffer only those who are using domestic connections for commercial purpose of they have nothing to do instead downloading..
    Bandwidth is not FREE anywhere and 300 GB is toooo much…

  • Nothing wrong at all about it. For eff sake a DSL connection is for one’s personal/family use and not meant to be used as a Net Cafe!

  • جو لوگ یہ کہہ رھے ہیں کہ ٹھیک فیصلہ ہے میرے خیال میں وہ آن میں سے ھیں جو کہتے ھیں اپنے بندے زیادہ کر لو جو ہمیں جلدی دلدی جوتے ماریں تاکہ ھم فارغ ھو کر اپنے کام پر نکلیں

  • Bad News… i’m ok with 300Gb policy, and i guess a home user can’t exceed that, doesn’t matter what’s his/her downloading addiction. i use to download allot, 100’s of videos from just Youtube each day, because downloading is faster then streaming on youtube’s page. but 50Gb is not enough.

  • han toh Net cafe ke liye rokho toh us ke liye restrictions lagao home users ko kiyon tang kar rahe ho. And many home users have +300GB wants :p on 4mbit home connection 300 GB is nothing.

  • Just for Propakistani and other users INFORMATION, 50GB limit is removed now, PTCL management decided to limit it 300GB, which is lesss than 1% users reached.
    300GB limits is because of some small operators who sold there services to 100s of people further through network cable and charge handsome amount of money can say MIS USE or Illegal.

  • It’ll affect users of 4mb connections. Browsing speed is almost same for all connection. Hi speeds are meant only for hi download speed which mean larger volume per month. Doing ur math here doesn’t work Mr.Atif.

  • Well dear friends every one is asking here that how to know about how much he/she have downloaded well there are two ways to know
    1: call 1218 and then in broadband give your ptcl number and CSR will ask you details provide them and they will tell you that how much you have downloaded.

    2. the easy and simple (cause i love this method) send an email to [email protected] in which mention your name, ptcl number, address and your NIC number and they will contact you within 10 Mins to tell you about your downloaded data. Hope it will help u all.

  • 1 MB users may download maximum of following :-

    1 Minute 7.3 MB
    1 Hour 439 MB
    1 Day 10.3 GB
    1 Month 309 GB

    Assuming they are getting constant average data rate of at least 125 KBPS.

    Average data rate that’s usually received is 120 KBPS, maximum download could be:-

    1 Minute 7 MB
    1 Hour 422 MB
    1 Day 9.9 GB
    1 Month 297 GB

    They should apply such limits to 4 MB + connections as it was the case earlier.

    • Thank you so much my friend ~~ ! I was worried for nothing which i felt was something, This cap must be applied to 2 mb + connection for 1 mb user can only download up to 297 mbs per month maximum. And after keeping in mind the current services standards and the Load Shedding of Wapda i don’t think 1 mb users can reach a cap of 20 Gbs/Month. ! thank you once again ! It was so dumb of me ! Thank you for finishing of my Worries. Kisses ! But users will still love a bandwidth usage meter, that is something else than which wont show you anything regarding your Bandwidth usage despite the use less option of check your data usage which is present but is of no use :-)

    • @noor ahmed pareshan mat ho yar, merey connection mein bhi 4 users hain, and you know k sab har waqat taqriban online he rehtey hain, aur meri last month ki usage just 36 gb thi :), kion ke hum zeyada browsing kartey hain, downloading bohat kam kartey hain. is liye tension not.

  • My bandwidth utilization for past 4 months ;)

    October 71 GB
    November 103 GB
    December 79 GB
    January 81 GB

    I am using 1 MBPS connection from PTCL.

  • PTCL should update their website to reflect this change on each and every page where they are advertising their broadband tarrif, as for now @ they are mentioning their packages as follows which needs to be revised to show 300 GB cap.

    Q8. What are the current DSL packages offered by PTCL?
    PTCL offers 4 convenient packages to meet your bandwidth and download needs:

    DSL-1Mbps @ Rs.1199 per month (unlimited download)
    DSL-4Mbps @ Rs.1999 per month (unlimited download)
    DSL-6Mbps @ Rs.4999 per month (unlimited download)
    DSL-8Mbps @ Rs.6999 per month (unlimited download)
    DSL-2Mbps @ Rs. 1499 per month (Unlimited Download)
    DSL-10Mbps @ Rs. 9999 per month (Unlimited Download)
    *One time Installation charges of Rs 1000.will be applicable from July 1, 2010.

    • Bro you have copied the faqs page check the actual page of packages. Go to bottom of the page and see. with your open eyes. If you can read that and it is fair use policy which every company apply to maintain there quality.

      To subscribe to PTCL broadband service call 0800 80 800

      For complain registration please call 1218

      *Note: For Quality Assurance Purposes and to provide uninterrupted service to all customers, Rs. 5,000 per month will be charged for greater than 300 GBs downloads. This is applicable on 1 Mbps to 8 Mbps DSL Connections.

      • @Adeel, I would appreciate if you can point me to any company policy or page where they are saying without * or without mentioning fair usage policy?

        My point was simple and crystal clear, they should mention that “Quality assurance” phrase in FAQ as well as the package page.

  • Ptcl is not doing good as it does not show the diwnliad and upload meter … They say you have to call helpline to check the download limit reached… Its not appropriate as they also include streaming in it which cannot be calculated especially as i use wifi with the ptcl router!!!

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