Google to Investigate Pixel 2 XL Burn-in Issue

New phone launches, especially by bigger companies like Samsung, Apple or Google, rarely go without a hitch. We all remember the Note 7 explosion fiasco or the iPhone 7 catching fire.

Google’s Pixel 2 XL has also run into a few problems post launch. The issue is largely related to its display.

The first reviews threw light on unusually grainy output and inaccurate colors, which is something a flagship phone shouldn’t have. It was first noticed by Alex Dobie of Android Central.

Feeling The Burn

More worryingly, just weeks into its release, users are reporting OLED burn-in issues with the phone’s display. This is evident in some of the images circulating the internet, which clearly show text or navigation buttons being reflected under gray background even when they’re not being seen.

OLED Burn-in case 1 (greyed out message)

It’s still not clear whether it is an image imprint (which is not permanent) or an actual burn-in, which is obviously more serious.

OLED Burn-in case 2

This issue was faced by some of the reviewers too, though for the most-part it was dismissed as anecdotal. Now, it seems to be a largely prevalent issue.

Google’s Response

The Verge reached out to Google for a statement, prompting in the following reply. The only thing of value here is the last sentence:

The Pixel 2 XL screen has been designed with an advanced POLED technology, including QHD+ resolution, wide color gamut, and high contrast ratio for natural and beautiful colors and renderings. We put all of our products through extensive quality testing before launch and in the manufacturing of every unit. We are actively investigating this report.

OLED displays do tend to show slight burn-ins of images after long-term usage, though, it doesn’t occur within a matter of weeks. The display in question is made by LG Displays. Samsung displays, which are used in all other Pixel phones to date are largely fine.

Via The Verge


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