PTCL and Jazz Lead Consumer Complaint Charts in Latest PTA Report

Pakistan Telecommunication Authority (PTA) received 3,705 complaints from telecom consumers against different telecom operators (cellular operators, PTCL, LDIs, WLL operators and ISPs) during January 2018.

According to data from PTA, PTCL leads the charts with 1,115 complaints while Jazz (Mobilink + Warid) stands at second as the telecom operator with the most complaints (940).

PTA said that it was able to get 3,639 complaints resolved i.e. 98.21 percent.

Redressal Status of Consumer Complaints of Telecom Operators


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Cellular mobile subscribers constitute a major part of overall telecom subscriber base, therefore, the maximum number of complaints belong to this segment. During January 2018, the total number of complaints against CMOs stood at 2,520.

Consumer Complaints Recieved at PTA

In terms of the segregation of complaints on operator basis, a total of 940 complaints were received against Jazz which is 37.30 % of the total CMO related complaints.

Telenor, which has the second largest number of consumers, was second with 738 i.e. 29.28 percent complaints were received against it.

Zong stood third with 487 complaints i.e. 19.32 percent of total complaints.

Ufone had 355 complaints which make up 14.08 percent of the total CMO related complaints.


  • Longlife Cctv

    JAZZ never resolve your complaint. they just play with customer. JHOOT HE.

    • Ramla Rasheed

      agreed useless network

      • Longlife Cctv

        switch to another network. jazz before two year was good, now kachra.

  • Aizaz Ul Haq

    How can I lodge complaint against PTCL ? Saal se zaleel kea huwa. 1218 pe hazarun complaints ker k dekh lein kuch nahi huwa. Unfortunately there is no other dsl provider in my area so I am stuck with PeeTCL

    • Rabih Idrees

      whats the actual issue?

      • Aizaz Ul Haq

        Frequent internet disconnection and low speed… Noise in phone line and frequent loss of tone.