Telenor’s Innovative Work Culture is Shaping Up the Future

Among the many factors that contribute towards an employer being one of the best across the country is its open work environment, egalitarian policies, transformational learning opportunities to equal and non-discriminatory benefits. These are the characteristics that Telenor has excelled at establishing along with the fact that Telenor doesn’t hesitate in going the extra mile to facilitate and empower its workforce, making them fall in love with what they do and how they do it. A testament to Telenor’s work practices and culture are the numerous awards and accolades they have claimed on multiple occasions.

At the core of Telenor’s success as a creator and promoter of an ideal workplace is how it optimizes innovation at all levels.  Reflecting its role as the country’s catalyst for ICT-powered digital revolution in its own quarters, a host of innovation-centered employee empowerment programs set Telenor apart from the rest. This is the key approach with which Telenor Pakistan has achieved excellence in developing and promoting a workplace culture that’s inclusive, productive, and a breeding ground for communications breakthroughs.

Innovation comes from within

Managing ways to trigger employees’ creativity amidst everyday routine sounds easier said than done, but Telenor has invested heavily to master the art. Take Startup Garage for example, a space within Telenor Pakistan headquarters ‘345’ offering an enabling environment to foster a culture of innovation among employees. People gather here to share ideas, discuss possibilities, and collaborate to get closer to achieving their growth goals.

Another initiative to instill design thinking is Activate, a month-long boot camp for Telenor employees to learn the innovative mindset. The program is at the heart of Telenor’s digital transformation lead, focusing on bringing a shift in the mindset of its employees towards more agile, lean and disruptive thinking.

A similar program that hones the Telenor employee’s hidden innovator is Ignite. This initiative enables the Telenor employees to ideate and transition ‘napkin ideas’ to pilot products impacting millions. Promising ideas are given resources to develop into a product to impact the society who will use it in their daily digital lives.

Creating opportunities for everyone

The intense attention Telenor focuses on promoting an innovative workplace culture naturally gives birth to opportunities for millions of people outside the company as well to showcase their tech skills and contribute toward a shared vision of technology-backed social empowerment. To Telenor’s credit are a number of industry-first initiatives designed to develop and promote a sustainable digital ecosystem in Pakistan that helps the country achieve its short- and long-term inclusion goals.

The talk of digital enablement of the young Pakistani tech talent is incomplete without Velocity, Telenor’s powerful accelerator program for promising digital startups. Helping young startups survive teething troubles and go to market, Velocity provides access to mentors and investors, co-working space, customers, online payment solutions, and a chance to pitch for seed funding. The 4-month training program provides the power of digital communication, enabling everyone to improve their lives, build societies, and secure a better future for all.

Built around the premise of empowering societies, Telenor Youth Forum (TYF) brings together young and passionate change-makers from across Telenor’s markets to ideate and develop digital solutions at a global platform. It is a unique initiative, in collaboration with Nobel Peace Center that enables the youth to contribute towards ‘reducing inequalities’ (UN SDG 10) and realize their ideas through expert mentoring.

When it comes to taking the first step towards bringing Pakistan at par with the global ICT developments, Telenor’s pioneering of IoT (Internet of Things) in Pakistan deserves a special mention. Telenor not only introduced IoT to Pakistan with products such as Companion Watch and providing solutions to other businesses, but also hosted the first and the largest yet IoT exhibits in key Pakistani cities. Building on its IoT success, Telenor partnered with IGI General Insurance earlier this year to launch IoT based vehicle coverage plans though AUXO. The product uses an internet enabled SIM to communicate updates from the car to smartphones or web portals for management purposes.

#GoBeyond the Routine

Telenor continues to disrupt traditional workplace models, an act that contributes to the company’s steady ascent as the country’s favorite employer. By optimizing innovation, Telenor has developed a work culture that is independent of employees’ physical presence, and enables improved professional output ensuring achievement of short- and long-term goals.

Telenor’s unique model transitions work by freeing it from the ‘number of hours’ put in and focusing on the ‘productivity & quality’ aspect of it. Employees at Telenor are at ease to maximize their productivity regardless of time or location. Through this unique approach, Telenor is able to achieve excellence in productivity and innovation while at the same time enabling its employees to carve the future for themselves and empower the nation.


  • The Telenor Sufferer !

    Telenor’s Innovative Work Culture
    First Try To Shape Up Your Present !

    1)= Telenor customer service is worse.
    They don’t listen properly to their customers problem, always in some kind of hurry.
    When they are unable to solve problem, best answer is ‘ visit customer service center ‘ and customer problem still not solved even after months.

    2) On platforms like facebook, live chat, email, twitter . .. .. when unable to solve problem, telenor representative vanish for lifetime.

    3) If problem related to MNP, keep the burden on first operator, but no error from the telenor side. Customer keep on revolving around the two for problem to be solved.

    4) Keep on requesting for thousand times, for stoo sending promotional sms, but still customer will be bombared with sms.

    Overall, if someone wish to experience worst kind of unprofessional and irresponsible customer dealing, #TelenorPakistan is the best platform to experience.

    Only telenor’s facebook posts and media ads are colorful and attractive, otherwise who wish to work, while enjoying the luxurious life and incentives sitting in the telenor’s 345 Headquarter !

    • Zubair Siddiqui

      Hi, may I know what’s the problem you are facing?

      • The Telenor Sufferer !

        Since 27 May 2018, Till Today Evening 3:30 PM, Requested To Port My Number To Telenor Network From Jazz. .. ..
        Complain After Complain, Again Complain…. .No One Is Telling The Accurate Error Reason…..
        Only Hearing The Repeatedly Statement ” Your Complain Received And Will Be Solved In 8 Hours ”

        And These 8 Hours Of Telenor Are On It’s Way Since Weeks And Months.

        Jazz Is Much Better As The Reply Back Or Call Back, If There Is Any Issue. Unfortunately Worse Experienced Faced By Telenor.

      • Caroline

        Hi Friend,

        Please I will like to communicate with you through my personal email at ([email protected]). I have important message for you.

        Ms. Caroline

  • Junaid Khan

    Telrnor provides very bad services in terms of both customer services and 3g & 4g. neither they have enough offices like the other mobile companies. Most of them are shut down because of telenor’s business loss.

    If you are out of pakustan, then telenor is another azab to stay with.

    • Saniya

      I have been using Telenor for the last 5 years and have never encountered such a problem. The internet service is one of the best so far as i have access to signals even in remote locations plus the response to queries is also quick. This is perhaps Pakistan’s best network.

      • Caroline

        Hi Friend,

        Please I will like to communicate with you through my personal email at ([email protected]). I have important message for you.

        Caroline

    • Caroline

      Hi Friend,

      Please I will like to communicate with you through my personal email at ([email protected]).
      Ms. Caroline