Citizen Portal App Has Resolved 100,000 Complaints to Date: Prime Minister

Pakistan Citizen Portal App is being used extensively ever since its launch two months ago. Many people have sounded off about the initiative and are making their experiences heard regarding the various complaints made so far.

According to a recent tweet by none other than the Prime Minister himself, the app has crossed the mark of 100,000 resolved complaints in a short span of 60 days. He termed it as the ‘highest & fastest grievance redressal’ in history.

He further urged Pakistanis to use the app.

Issues Remain

As expected, the app has as many admirers as it has its critics. The main complaint regarding this app is that it marks a complaint resolved without even addressing the issue. Many have reported that they received a call after submitting the complaint, and the status turned to resolved without any action taken.


ALSO READ

These Are The Latest Stats for PM’s Citizen Portal App


Moreover, some registered users also resent that their issues remain unaddressed even after two months.

Citizen Portal App

Citizen Portal App

Citizen Portal App

Citizen Portal App

The makers behind the app, as well as the government functionaries that are obligated to serve the general public, both must listen to the feedback offered by normal users of the citizen portal app. If handled properly, this app has the potential to revolutionize how the common man’s issues can be resolved efficiently and diligently.


  • Still MY Three Complaint Pending on Citizen Portal :
    Please Sindh Government Ko Danda Kare K Pending Se Nikal K Kuch Kaam to Kare

    Suggestion for Adding Some Features

    1 Reminder Again Reminder After (24 36 72 Hours)
    2 Feedback Option Poll About Complaint Completed
    3 SMS / Chat Option Directly to your Team (Instead of CONCERN Department) for instant and quick action
    4 All Concern Department Name Address Contact Email Must Be Mentioned in Apps
    5 More then 24 36 72 Hour* If Complaint Still Pending Then Government takes an action against concern department
    6 Voice Feedback : CitizenPortal Should call to a Person (Who launched a Complaint) to ask are you satisfied or any suggestion ?
    7 Add Quick Features for highlighting Problem in a Box e.g. (Load sheading, Gas Low Pressure Etc)

  • Yours excellency, January 01 2019
    Mr. Imran Khan
    Prime Minister of Pakistan Islamabad.

    Suggestions for reducing current deficit

    1. To control current deficit difference of (export-Imports).
    2. Usually the meaning are the easiest reply is to increase the export and reduce the imports.
    3. What are the available measures. Increase the exports by adopting policy to increase the export by financial measures. Obviously this is not the perfect method.
    4. For example you ask the handicraft exporters to tell you about the ways to increase the exports they will say the factors like expensive raw material electricity and other material is expensive.
    5. I suggest to gather information as follows.
    6. Appointing sum marketing companies to explore the export market. This is just theory and no benefit can be drivel in actual.
    7. I suggest appointment of one person visiting existing markets and exploring new market. One man expense in much lesser than a delegation and the same person can be accountable for results.
    8. I request you to allow me to explain in person in detail.
    9. Please listen to my request in controlling current deficit and obliges.

    Profound regards
    Khawaja Mohammad Owais
    112/C Khalid Colony Multan Cantt.
    Mobile: 0300-9631474
    Email: [email protected]

    • I am trying to get the Insaf(dot)pk email id or messenger chatting page but still i can’t find & ImranKhanPti Twitter does not support long message.

      So CitiZenApps Par Daal Dijyeh

    • Bro, Pakistan consider on Import Product due to Quality & Low Price
      I am in textile mill and no chemical industry in Pakistan for produce textile chemical.

      That’s a reason we have lack of imported industries

  • I have my complaint pending with Citizen Portal for over a month. I complaint against Federal Benevolent Fund but still nothing happened.

  • Yours excellency, January 01 2019
    Mr. Imran Khan
    Prime Minister of Pakistan Islamabad.

    Suggestions for reducing current deficit

    1. To control current deficit difference of (export-Imports).
    2. Usually the meaning are the easiest reply is to increase the export and reduce the imports.
    3. What are the available measures. Increase the exports by adopting policy to increase the export by financial measures. Obviously this is not the perfect method.
    4. For example you ask the handicraft exporters to tell you about the ways to increase the exports they will say the factors like expensive raw material electricity and other material is expensive.
    5. I suggest to gather information as follows.
    6. Appointing sum marketing companies to explore the export market. This is just theory and no benefit can be drivel in actual.
    7. I suggest appointment of one person visiting existing markets and exploring new market. One man expense in much lesser than a delegation and the same person can be accountable for results.
    8. I request you to allow me to explain in person in detail.
    9. Please listen to my request in controlling current deficit and obliges.

    Profound regards
    Khawaja Mohammad Owais
    112/C Khalid Colony Multan Cantt.
    Mobile: 0300-9631474
    Email: [email protected]

    • Dear Sir
      I sent a letter of suggestions to the Prime Minister on 1/1/2019. Please let me Know the fate.
      Khawaja Mohammad Owais


  • >