Pakistan Citizen Portal App is being used extensively ever since its launch two months ago. Many people have sounded off about the initiative and are making their experiences heard regarding the various complaints made so far.
According to a recent tweet by none other than the Prime Minister himself, the app has crossed the mark of 100,000 resolved complaints in a short span of 60 days. He termed it as the ‘highest & fastest grievance redressal’ in history.
He further urged Pakistanis to use the app.
Today, we crossed 100,000 mark of resolved complaints by Pakistan Citizen Portal App. This marks the highest & fastest grievance redressel in our history: that too within short span of 60 days only. I urge my fellow citizens to use @PakistanPMDU for effective complaints' response
— Imran Khan (@ImranKhanPTI) December 31, 2018
As expected, the app has as many admirers as it has its critics. The main complaint regarding this app is that it marks a complaint resolved without even addressing the issue. Many have reported that they received a call after submitting the complaint, and the status turned to resolved without any action taken.
Moreover, some registered users also resent that their issues remain unaddressed even after two months.
The makers behind the app, as well as the government functionaries that are obligated to serve the general public, both must listen to the feedback offered by normal users of the citizen portal app. If handled properly, this app has the potential to revolutionize how the common man’s issues can be resolved efficiently and diligently.