PTCL Upgrades 9 Exchanges in 7 Cities

Pakistan Telecommunication Company Limited (PTCL) has upgraded 9 exchanges in 7 cities as part of its Network Transformation Project (NTP).

The upgraded exchanges are Khyber Exchange in Peshawar, Tarnol & F11 Exchange in Islamabad, Jauhar Exchange in Karachi, DHA & Misrishah Exchange in Lahore, CTX Faisalabad Exchange in Faisalabad, Mumtazabad Exchange in Multan and Lohianwala Exchange in Gujranwala.

Through its transformed network, PTCL now offers faster connections with its enhanced copper network and new fiber network. NTP has yielded positive results in those specific areas where the exchanges have been transformed, resulting in a reduction of 32% in customer complaints.

The company has earmarked areas of various exchanges, which have been transformed. The residents of these exchanges can easily find out if they reside in the upgraded exchange areas through the official website.

Muhammad Anwar Gaddafi, Executive Vice President, Sales, PTCL, said,

PTCL in an endeavor to provide reliable, high speed and unlimited internet for its customers is upgrading more exchanges under its Network Transformation Project across Pakistan. In our effort to make Pakistan digitally connected, the company’s focus is on improving service quality and strengthening the overall network infrastructure that will benefit the end customer.

Under this massive project, PTCL plans to upgrade the top 100 exchanges across Pakistan. The NTP program is of great significance to the company as it is customer centric and PTCL is striving hard to provide better services and improved network quality.


  • Boostan Khan road near car chowk (Rawalpindi) lines are completely dead, please restore main city lines.

  • Complaint Reduction 32% – how these stats given to ProPakistani?
    PTCL Exchanges already given software which can auto-close complaint without getting any acknowledgement from Customer, Moreover, i can highlight “PTCL Tarlai Exchange” found in practicing this. There’s no meaning of complaint in Semi-Govt official organization, complaint to PTA also route to PTCL and it’s concern exchange which definitely have no solution but a stamp of PTA over it that there’s no issue :D
    Cheers !! to PTCL Services with 20+ years old cabling system in Federal City.

    • PTCL Head Office: Sir hum mazrat khawa hain, aap ka issue 24 ghantay mein resolve ker diya jaye ga…
      (jo k her dafa bolay gay… masla phir bhi theek nahi ho ga)
      PTCL Line Man: Yar Line copper wali hain, abhi Fiber aye gi 6 maheenay baad, abhi net katwa do, phir lagwa lena
      (6 maheenay kia, 6 saal baad bhi fiber nahi ani)

  • Thanks to PTCL,
    Ab Aap PTCL per 100mbps ka package lagwa ker 1mbps ki speed hasil ker saktay hain…

  • lol, what is this misinformation. On PTCL’s website, 7 exchanges are listed as New Network exchanges in Karachi alone.
    Also, New Network doesn’t mean that they offer a fiber connection to the home. My area is listed under New Network from quite a long time but they still say that FTTH is not available in your area. Frequent disconnections are the norm. What nonsense. A failed company.

  • My exchange Saadi Town malir is in new transformed exchange and they are still giving old crap ADSL connection.never ever in your life opt for ptcl they are fooling peole in the name of transformed exchange.

  • Sir before upgradation my landline phone and internet was working. Now phone is dead and internet connection is slow and disconnecting again and again. Pathetic services. In my area Nayatel is not available otherwise I would use it.

  • I want to say that your service is very much poor and PTCL also apply hidden charges also

  • In Khanewal we are facing terrible frequent disconnection and they can’t provide more than 2 Mbps.


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