Emirates, a UAE-based global aviation giant, is confronting a multi-million rupee lawsuit over allegations of “subpar service.”
According to the details, the case, lodged in Consumer Court Karachi, could result in the airline paying as much as Rs. 5 million.
The complainant, a Pakistani passenger, argued that the services provided by the airline were “pathetic” and did not match the standard expected from an internationally reputed airline.
Barrister Arsalan, the complainant, told about his experience saying that he had purchased three return tickets from Emirates for Rs. 229,000.
He was informed via email to check in about four hours before the flight. However, his flight was delayed for more than six hours even after complying with the check-in instructions.
He further revealed that the airline staff was vague when asked for reasons behind the flight’s delay.
Arsalan said that he and his family were later transferred to flydubai, a low-cost airline, which failed to meet their expectations for a decent inflight meal.
Note here that the airline declined to comment on the allegations when contacted by the BBC.
Someone has to stand against injustice…
Best to stop using them. I’m sure there are far better Airlines.
When someone gets totally frustrated specially with family in such situation then he may not remain except to go to court. Emirates normally pay attention and respect either to Europeans or Indians, rest is so so consider them as labour class.
Emirates is the best.bcz I travelled many times and had wonderful experience Ma Sha Allah
No doubt Emirates is a good airline but if such situation has arisen, the staff should have dealt with the passenger politely in order to avoid this kind of inconvenience
100%. I have experienced that despite flying business class.
Excellent example
I am motivated to SPEAK UP
I have been travelling in Emirates from last more than 30 years but never experienced this situation. Even if someone has faced this issue I would suggest tlemirates to apologise with the passenger but st the same time I would prefer if the passenger if he recieves the apology he should become calm .
Might b u traveling in BC
I think the grievance is that emirates demoted them to fly dubai and did not compensate for the same.. which is really where the passenger has a string case against emirates
Good!
They need it.
Emirates services on flights to Pakistan are below average as per their own standards. Good to know that someone took action against them.
یہ سب کچھ ھمیں ھماری کرپٹ حکومتوں کی وجہ سے برداشت کرنا پڑتا ھے۔باہر کے لوگ دیکھتے ھیں کہ اس عوام کے ساتھ ان کے ملک میں کیا سلوک ھو رہا ھے تو وہ یہ سوچتے ان کے ساتھ جو مرضی کر لو ان لوگوں نے کونسا بولنا ھے یا کو احتجاج کر نا ھے۔ جب ھم بحیثیت قوم ہی اپنا حق لینا نہی جانتے اور نا چاہیتے ھیں تو پھر غیروں کے رویوں پر کیا شکوہ۔۔۔پی آئی اے کو دیکھ لیں کتنے لوگ سفر کرتے ھیں کبھی کسی نے کوئی شکایت کی۔کبھی کچھ لکھا۔نہی نا! اس لیے کہ ھم میں اپنی بات کہنے اور :منوانے جرات نہی ھے۔جب آپ کے گھر میں آپ کی یہ حالت ھوگی تو پھر باہر والے آپ کو کیسے عزت دے سکتے ھیں ۔جب آپ کی حکومت ہی آپ کو فقیر بنا دے تو !
I agree with u Mrs Attitude.
I’m sure that there are plenty of other airlines with flights to and from Pakistan, Fly with other airlines to teach Emirates a lesson. Once their flights to and from Pakistan are empty, they will have no choice but to improve.
Nonsense allegations. They never do such behaviour.u told just half story.
Absolutely agreed. This is the first sensible and unbiased comment that I have read. Since we are suffering from constipation of mind and diarrhea of mouth so it’s normal for us to start propagating negative energies.
شکر ہے کسی نے آواز تو اٹھائی۔
I am super happy with Barrister Arsalan, I travelled eight years with Emirates as no other choice was available and their ground staff are real pathetic in dealing passengers. I complained and they did not take action according to merit and law.
I could not find time further file a suit against them.
Very glad to know that they are being sued. They always treat passengers from the subcontinent in a most unwarranted and unbecoming manner. Shame in them.
Emirates is a biased airline, they fly pathetic planes with discourteous staff on its route to Pakistan whereas from dubai onwards their standards are far high.
Same type of thing happened to me on July while travelling from Dammam to Karachi via Dubai.
It was connecting flight but both Emirates as per booking. But flight from Dammam to Dubai was 1 hour delayed due to which my connecting flight was missed. When I contacted information counter, they gave me fly Dubai ticket. It’s just like you pay for a five star and get services of a local dhaba. Emirates is using that practice alot.
Well Done . This happened with me and I sent mail but no one replied.I was unable to put my cabin bag in cabin due to height issue.I requested to cabin crew who was male but he said we aren’t allowed.let suppose if he isn’t allowed atleast can have a courtesy regarding my problem.also once I asked to change my seat due to males beside me who non stop sleeping and irritating me with his head bow towards me also in n out for washroom.but they said we don’t have space although they can manage but didn’t.
So
it’s an international law , crew are not allowed and are not medically covered if they injure themselves lifting your bag , if you have situation where you need assistance you will need to inform the airline and they will check your bag inn in the cargo hold alternatively carry a small light weight bag that fits under seat
امارات ایر لائن سے قطر ایر لائن ھزار درجے بہتر ہے اسے ترجیح دیں
Please ask him to go through PIA…he will take back his case!
With PIA it’s just like coming home. We love it.
Have you ever seen the behaviour of Pakistani passengers in flight. Especailly when the plane is taxing to park and all of us are standing in the aisle. Crew request 100 times but no one listen to them. Have yiu ever seen the use of washroom during dubai to Pk flight. No doubt the aircraft and the curtesy of the crew is not like the flights from dubai to Europe and USA ,but we should look at our selves as well. What we are doing and what we expect. Generally Emirates try to accommodate the passengers upto the maximum level if the connecting flight is also Emirates. Once my flight from LHE to DXB was late and I missed the connection from DXB. Emirates gave me free visa . Free hotel in dubai. Free pick and drop . Free meals. What else they can do. But for sure if some one have to travel on any other airline onwards then Emirates can do nothing. Atleast they are better then our domestic airlines who cancel the flight with boninformation and no compensation. Delay is usual all over the world. But you should have travel insurance and you can claim your loss to insurance company. It is you to get a proper travel insurance.
I need a job I am engineer I have 5 year experience
Although that Emirates Airlines was founded by PIA but unfortunately below standard treatment is given to the passengers of Pakistan bound flights from Dubai…alongwith worn out planes+smaller planes+rude crew staff + last gate alloted to Pakistan flights ✈️ + at times bus service instead of gate entry arrival or departure….wonder why such treatment is given to Pak bound passengers….
We support Barrister Arslan. Torture of delay of 6 hours is unbearable.. and weak response of airline staff to him is pinchinh.
People shouldn’t forget their basic rights, go and grab what’s yours
Emirates and Etihad are the best airlines you can find in Middle East and Europe. I had travelled to US and India and am completely satisfied by their service and punctuality. There might have been some serious issue due to which this gentleman and family was transferred to fly dubai flight. By one experience we shouldn’t malign the reputation of such an excellent airline.
Inflight crew very bad behaviour with subcontinent passengers noticed on several occasions while flying with Emirates
They served required drink to an European pax next to me & when asked for same the hostess ignored & when asked again she shouted to me saying *I heard you* !
Emirates quality of services at Dubai Karachi sector is really a question mark, as compare with Dubai onward distinctions to Europe, far east etc.
Emirates is a leading super power of aviation and meet expectationsl international standards this man should complain the right place emirates will positively repay for any inconvenience.
If you feel EK has treated you bad, fly PIA.
If PIA was sued that would be the end. I only fly PIA as it is direct from Canada. It feels like a flying bus service
Barrister hai is lye court jasaktay Hain koi fees bhi NAHI deni, common man Kahan sai lawyer Kee fees pay kersakta hai
Nothing will happen.
Beggers are not the choosers.
I hope this does not change for Emirate airlines flying to Pakistan