Pakistan Telecommunication Authority (PTA) received 14,471 complaints from telecom consumers against different telecom operators and cellular operators in November 2023, out of which, 14,310 (98.9 percent) were resolved.
Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during November.
Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by November stood at 13,857, out of which, 13,730 (99.1 percent) were addressed.
According to the PTA data, 6,128 complaints were received against Jazz, out of which, 6,063 (98.9 percent) were resolved. Further, 2,435 complaints against Telenor were received, out of which, 2,392 (98.2 percent) were resolved. Likewise, 3,453 complaints were received against Zong, out of which, 3,439 (99.6 percent) were addressed. A total of 1833 complaints were received against Ufone, out of which 1,828 (99.7 percent) were resolved.
The PTA also received 190 complaints against basic telephony, out of which, 177 were addressed during November with a resolution rate of 93.2 percent. Furthermore, 416 complaints were received against ISPs, of which, 396 (95.2 percent) were addressed.
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All fake sims and jazzcash/easypiasa accounts are activated under the umbrella of PTA and state Bank of Pakistan. Both institutions are badly failed to stop the financial fraud in Pakistan and put their burden and bad policy on FIA Cyber Crime wing.
Agar yah sari complain ka pata Hai PTA ko to kya inhone koi operators ke khilaf action liya yah to woh ke Vahi chal rahe hain aur abhi tak awaam se looth Mari kar rahe hain Kisi Taur per package yah aapko dusre taeekay say balance bhi gayab ho jata hai inke pass se aur ek Call karne per itne itne charges Kat Lete Hain
03150515561
Well PTA is a department with no authority to impose it’s orders on cmos they are just fulfilling the formality they can’t force the operator to install a tower in a weak coverage atea us PTA cms app has lot of issues you cannot put all off the complain information on the app which results in an incomplete complete and the complaint drops gets a co formation msg after 3 to four days such a bad experience.
Nature of complaints should also be published.