Three Pakistan Post Employees Fined for Tampering With a Parcel

A consumer court has ordered three Pakistan Post employees to pay Rs. 90,000 each to a man after his parcel, containing 10 kilograms of dried fruits, was tampered with and replaced with dust and garbage.

Judge Saifullah Phulpoto of the Consumer Protection Court (South) ruled that Muhammad Waseem, Muhammad Abdullah, and Muhammad Arshad must pay Rs. 75,000 to the complainant, Muhammad Arshad, for “defective services” and Rs. 15,000 as litigation costs.

The court also imposed a Rs5,000 fine on each employee, payable to the provincial government. The complainant stated that he had booked the parcel in December 2020 for his daughter’s engagement ceremony.

When he collected it from Karachi Cantt, the dried fruits were missing, and replaced with debris. Despite a departmental inquiry holding the employees responsible, the compensation offered was a mere Rs. 1,000. Unsatisfied, Arshad pursued legal action, seeking higher damages.

In his ruling, Judge Phulpoto criticized the employees for negligence, stating they failed their legal obligation to deliver the parcel intact. He awarded damages for financial loss and mental distress but noted insufficient evidence to support claims for reputational harm.