The Capital Development Authority (CDA) has launched a new online complaint-redressal system that allows residents to report civic issues by tagging the authority’s official social media accounts, including @cdathecapital and the chairman’s handle @RandhawaAli.
According to officials, the new mechanism aims to make municipal services faster, more transparent, and easier to track. The CDA spokesperson said on Sunday that complaints submitted through social media will be processed immediately, with field teams directed to respond at residents’ doorstep.
The system has been designed to create a direct communication channel between citizens and the authority and to reduce delays that often affect service delivery. Officials noted that the initiative is part of a broader move to modernize civic management through digital tools.
While many residents view the development as a promising step toward improved responsiveness, concerns remain about the effectiveness of past complaint channels and whether the new system will receive consistent monitoring.
Civil society representatives have also pointed out that not all citizens actively use social media, making accessibility an ongoing issue.
The spokesperson said the CDA aims to improve accountability by making the process publicly visible, adding that efficient service delivery and public facilitation remain key priorities as the new system rolls out across the capital.
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So no official complaints logging and monitoring system with a policy. Instead tag someone on social media. Sounds amazing and really sustainable…..
karachi walo ke liye bhi kuch karloo
Street Lights of street no 32, F-11/2 are fused since long, having complete darkness at the street end, despite repeated requests to the concerned CDA responsible staff.
اسلام علیکم!
کافی عرصے سے میں نے دیکھا ہے کہ ٹی اینڈ ٹی آفیسر کالونی سے 15 پولیس اسٹیشن کی طرف جاتے ہوئے روڈ پر دو سے تین گڑہے بنے ہوئے ہیں (مین ہول) اور اس پر کوئی ڈکھکن نہیں ہے جو کسی بھی وقت کوئی بہت بڑا حادثے کا باعث بن سکتا ہے ۔
اسی طرح جی -8/4 گرلز اسکول گلی نمبر 25 کے پاس فٹ پاتھ میں ایک گڑ میں کوئی ڈکھکن نہیں ہے جس کی وجہ کوئی بچہ/ خواتین/ بزرگ یا نابینا افراد اس میں گڑ سکتے ہیں ۔
معلوم نہیں سی ڈی اے اہلکاروں کو یہ کیوں نظر نہیں آتا ۔میرے خیال میں اس حلقے کے انسپکٹر کو شو کاذ نوٹس جاری کیا جائے ۔ ۔
سید شاہد جعفر
Assalamu Alaikum!
For a long time I have noticed that on the road going from T&T Officer Colony towards 15 Police Station, there are two to three holes (manholes) and there is no guard on it which anyone can use at any time.
Similarly, there is no toilet in a pothole in the footpath near G-8/4 Girls School, Gali No. 25, due to which any child/women/elderly or blind person can get stuck in it.
It is not known to the CDA officials that this I don’t know why CDA officials don’t see this. I think a show cause notice should be issued to the inspector of this constituency.
Syed Shahid Jaffer