The Sindh government’s latest attempt to showcase digital innovation has backfired, and rather embarrassingly.
When Chief Minister Murad Ali Shah’s office promoted the launch of the Civil Registration Management System (CRMS) Mobile Application as a major milestone for “Digital Sindh,” the official post on X (formerly Twitter) tagged the wrong NADRA account, a random profile named @NADRAOfficial, not the real national authority behind the technology.
The blunder might seem small, but it highlights a bigger problem: Sindh’s self-congratulatory messaging completely overlooks the fact that the app is not their creation to begin with.
Despite being marketed by the provincial government as a revolutionary solution built for Sindh, the CRMS mobile app is primarily a NADRA-developed system, already being introduced and piloted elsewhere in Pakistan. The Sindh government merely tapped into a platform that has been in national development for years.
Just recently, the Metropolitan Corporation Islamabad (MCI) signed an agreement with NADRA to deploy the same CRMS app in the capital. That rollout was clear in acknowledging NADRA’s central role: from secure verification and authentication infrastructure to digital processing of birth and death certificates.