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Ufone wins Customer Services Innovation Award

By  | 17, Jun 2011 | 9 Comments

ufone logo Ufone wins Customer Services Innovation AwardUfone was recently bestowed the best advertising campaign award 2010-2011 by the Pakistan Advertising society (PAS). This award has soon been followed by the Customer Services Innovation Award, under the Consumer Service Innovation category received at the Global Telecom Business Innovation Awards 2011.

Global Telecom Business is the only website and magazine designed specifically for CEO’s and CFO’s of operators and service providers across the world. The website gives consistent reports on topics such as wireless/mobile, managed services, outsourcing, IP transformation etc.

The event was held in London at Hotel Sheraton on 7th June, 2011, and the award was received by Mr. Ahmad Kamal, Chief Officer Customer Operations on behalf of Ufone. It was indeed a moment of great pride and honor for the entire Nation that an initiative by an Operator from Pakistan competed at a global spectrum and was conferred the best customer services innovator globally.

This program which was launched in the 2nd quarter of 2010, challenged the conventional methodologies of service delivery and focused on providing services to customers at their preferred place and time round the clock . To effectively implement the objectives of this program, a team of trained professionals was formed and was equipped with state of the art SIM based CRM technology.

On the achievement, Ahmed Kamal expressed his delight by praising the efforts, dedication and hard work of his team. He lauded the individuals responsible for the innovations, achievements and the great new services that are helping Ufone build a strong place in the local and global industry.

The whole concept of consumer service innovation grew by challenging the traditional customer thought process where the users were exposed to new and innovative ideas. The aim was to provide consumers with something substantial and by virtue of this program Ufone has managed to build a lasting relationship with their customers.

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  • Omer

    Seems like that magazine needs to know that Ufone charges for it’s helplines

  • altamash

    yeah, but it does so openly, not like other operators, especially lame-o-link, which does not miss out on any opportunity to rip its customers off

  • Ahmed

    Only they need to stop sms spamming their shit to us. We dont need to know about their new packages on a daily basis!

  • Hamid Umair

    Great achievement of Ufone that make us pride as a Pakistani as well that Ufone as being Pakistani Company have achieved this milestone

  • Usman

    We must apprecaite Ufone for this achievement.

  • khan

    Well done Ufone…

  • javed ali

    i like ufones cdr service

  • javed ali

    ufone is best suited to me

  • javed ali

    cdr service is just as u sow,so shall u reap ,for the weak