Mobilink Now Offers Live Support Chat for Customers

By M Mathar | 04, Feb 2013 | 15 Comments

Mobilink has introduced Live Online Support option for its customers, with which Mobilink customers or potential customers can avail support from Mobilink with Live Online Chat.

Customers can simply visit mobilinkgsm.com and click on “Lets Talk” button on bottom left to initiate a Live Chat with Mobilink’s Customer Support representative.

Mobilink Chat Services thumb Mobilink Now Offers Live Support Chat for Customers

When we tried, the support team was quick to respond. However, the wait time can increase in days to come – when service will get popular in masses.

This online chat service from Mobilink (which is free now) can get much attention in a situation when usual helpline calls are charged.

Customers can ask for general information, new products and services, register complaints and more with Mobilink’s Live Chat services.

Mobilink said that it takes reasonable safety measures for the protection of data transmitted over the chat services, however, it said that no method of transmission over internet, or electronic storage is completely secure, therefore, customers may choose to share data at their own risk.

Muhammad Anas

Good Move by Mobilink but Zong’s Live Chat service is excellent
Shahzeb

very nice
rehmat

After this service; mobilink website is blocked by Juniper firewall in my office and categorized as chatting website.

Your page is blocked due to a security policy that prohibits access to Category Chat
- Farhan
  
  Whats wrong? Problem is with your security policy and not with the service :)
Asher

Mobilink Hired too pre-mature CSO’s for this service – bad experience on such support .. i guess its free & no cost charges charge from account – thats why?
Imran

I had registered a complaint about a couple of days ago & I wanted to check the status but when I used the chat (so called initiative by mobilink) the CSR at the other end told me that “Sir, your instructions can be processed over 111 helpline. Please dial 111 for further assistance” , just a piece of crap :(
Mushtaq Khan

Tried it out. Some kinks need to be straightened out for sure, but overall I had a pleasant experience. I give this a thumbs up. And the execution seems more polished than Zong’s. It would be interesting to see how this shapes up.
Noman

Excellent step, Mobilink. This is another example of Mobilink leading the way in creating cost effective ways to connect with the customers. Instead of calling, I find it easy to just get my answers on the chat. Keep up the good work!
Mohsin Rafique

Great features by Mobilink, nice service
Farhan

Service is a great initiative. first of its kind in the industry and changes how customers are provided innovative ways of getting served efficiently.

I used the service and its great.
Nash

Excellent step for real time customer care
Pawail Qaisar

This is a pretty awesome and welcome addition. This is way better than having to listen to waiting music on the phone whenever you dial their helpline. It’s a much more efficient way of getting your problems solved! Thank you Mobilink!
Bilal

Really cool! I was being spammed by Mobilink friend finder service subscription messages everyday and didn’t know how to unsubscribe. Had a chat on this service and the person helped me unsubcribe
http://www.quotesearching.com/ Quote Searching

This is really great news, if they support users with positively.
Now other companies should start this service.
Faiz

Worked wonderfully just now! This is impressive never before in Pakistan kind of stuff!