The call center has been established as an industry in corporate world of Pakistan only over the last ten years. This industry has given thousands of unemployed graduates an opportunity to start their career without any particular work experience. Particularly in Pakistan where unemployment rate is very high, fresh graduates take this opportunity as...
Are you one of those who have to wait for several minutes before call center representative responds to your call? It often turns out to be very irritating particularly when help line calls are being charged and there are good chances that your call gets dropped (due to any reason) during this long wait. Okay the fact is that not all mobile phone users...
Wateen has been operating in Pakistan for couple of years now, with being the first WiMAX operator of the country. Despite the fact that Wateen was able to fetch pretty number of customers, spread wide its infrastructure, coverage, back haul, but unfortunately, somehow it could not leave the impression in the minds of customers. If you just Google around,...
Continued from Setting Up Call Center for small Business Setting Up Call Center for Midsized Business We earlier briefed some tactics about setting up call center solutions for small and then midsized businesses. Today, we will continue our discussion to find out service providers (vendors), which can help us set up large scaled call center solution,...
Continued from How to Setup Call Center for Small Sized Business In a recent post we discussed about setting up a call center for small sized businesses, which could accommodate 1-20 agents through Skype, which is fairly good. However, Skype does not allow call routine based on preferences, IVR, voice mail management and other necessary features...
For those who are not familiar with term inbound call center, it is supposed to be an arrangement for a business to receive calls from customers/potential customers for variable matters, for instance, support, after sale support or pre-sale queries. Similarly outbound call Center means an arrangement where agents can make call out of your system to...
Pakistan Telecommunication Authority has issued a clarification over the use of IP telephony services. Apparently, PTA observed that IP Telephony services on managed networks or public Internet are being provided by the licensees outside the scope of their licenses. The Authority, therefore, deems it expedient to issue a clarification to remove the...
Telenor Pakistan has completed all preparations for implementation of verification based SIM activation regime. Chairman PTA, Dr. Mohammad Yaseen visited Telenor Pakistan’s Call Center in Lahore today to witness the process and see the state of the art purpose built system in action. Sale of pre-activated SIMs shall be stopped by January 31, 2009,...
Pakistan Telecommunication Authority (PTA) is now capable of automated blocking of Internet Protocol Addresses (IPs), that carry illegal voice traffic that is termination and/or origination of voice packets in a bid to check grey traffic flowing into the country, as reported in ‘The News’ PTA says that the facility will be operational within the...
