Pakistan Railways’ New Call Centers Will Address Customer Inquiries 24/7

Recently it was announced by Pakistan Railways Chief Executive Officer (CEO) Muhammad Javed Anwar that they will be getting modernly equipped call centers  that help out and facilitate passengers round the clock.

This was decided in a meeting at PR Headquarters in Lahore on Tuesday.

The meeting was chaired by Mr Javed Anwar, who stated that Pakistan Railways wants to provide prompt and timely information to its passengers, which will only be possible if modern call centers are set up, replacing the current 117 Railway inquiry.

He said that this will be done with the help of multi-national companies.

“Services of multi-national companies will have to be hired to setup latest call centers.”

During the meeting, a renowned foreign company also presented a feasibility report to upgrade the track of Lahore-Narowal-Sialkot-Wazirabad section. This will be presented to the Ministry of Railway later on for a proper approval.

Moreover, it is worth mentioning that the Pakistan Railways also introduced the system of electronic-ticketing back in October 2016 so that passengers can easily book their tickets online.

Read more: Pak Railways Announces Same Project for the 4th Time in Six Months

Via Samaa


  • Good step. PR should also introduce departure and arrival status of trains esp for main railway stations. E-ticketing step by PR railway was very good. I personally buy online ticket three times last week and my experience of e-ticketing was very good. Real time email and sms alert of confirmation of seat and detail.


  • >