Yesterday i got this message in an email from one of my reader from Rawalpindi. He requested me to not to publish his name. I am pasting below his email… Wateen Guys are requested to act immediately on this email.
Hello Everybody,
I am a student, and living away from my home town in a private hostel in Rawalpindi. I am using Wateen’s WiMAX services for my internet means. Last month, unfortunately I was short of money and at the same time my Wateen’s connection was going to expire on August 28, 2008. I had no other option but to pay my bill though credit card.
For the purpose, I visited Wateen’s Franchises in Rawalpindi at Satellite Town and Mall Road, but to my surprise both do not accept payments through credit card. I requested them that I do not have cash at the moment, so kindly transact my billing amount from credit card from neighboring shops, but they straight away denied. In fact they started ignoring my pleas, and started looking at me like they were saying “Get out from here…or”
I want to request telecom companies, especially Wateen Telecom to kindly direct your franchise holders to install credit card punch machines at their offices, so that if some one like me or those who do not carry cash with them can pay their bills from their credit cards. This is very ordinary service now a days and almost every other shop is offering this.
Thank You!
No doubt, Wateen franchises do not meet any standards.
My Experience was with Mall Road Lahore franchise earlier this year. See http://www.dotriz.com/2007/12/wateen-wimax-unforgettable-experience.html
The staff did not know their own services. And Credit card was not accepted from another customer there aswell. They claimed they had credit card machine but not working.
I believe credit card machines are very basic things to have with your business. Specially, when almost all debit cards are now VISA…
They should have this facility…
Actually the attitude of all these foriegn telcos towards the whole Pakistani Nation is just like East India Company’s. These guys are here not to facilitate us but to LOOT KHASOOT in the name of Telecom Revolution.
Could Wateen operate in the Middle East or some other country without offering CC Machine??? No Way !!!
Hi,
The best option you would have is to insert your Credit Card in an ATM machine and withdraw the cash and pay Wateen.
Offcourse, you can use Credit Card in ATM but it will cost you a small fee but it’s all right when you have nothing.
Thanks!
Yes but it’s better than to cut off your internet:)
wateen is good cards . we are very useful. we help is very good .
Faridi@November,2008 pm
Recently I have obtained the wateen connection and so far as the internet service is concerned is almostly very good with some timely intruption.But to get the connection activate I sufferec badly and beome able after 15 days,resons are best the wateen faranchise authority.To get the telephone activate was another trouble some step and making a lot of compalint it was activate but now again it is giving the busy dial tone.Complaint was made on the help line 111-365-111 there dispaly is good moreover every thing is ok against any timely service..Jee your complaint is forwarding and it will take time 24 hours but after passing given period similare story again started without any facilitate.
Please do restore the dial toane as my wateen device is receiving 2 signals.There is technical fault instead of to make satisfied that area is out of coverage zone.Faridi.
1. Recently I have obtained the wateen connection and so far as the internet service is concerned almost very good with some timely interruption. But to get the telephone connection activate I suffered badly and become able after 15 days, reasons are best known to wateen franchise authority. To get the telephone service activate was another trouble. After taking some steps and close contact with the wateen franchise and making a lot of complaint, it was activated. But now again it is giving the busy dial tone. Once again a complaint was made on the help line 111-365-111. There the attended shows a good display. How it is funny that the male/female sitting there gives a warm welcome to the complaint but service to redress the grievance is almost very poor. The complainant finally gives the lowly pop that the complaint is being forwarded and with in the marginal period it will be attended, but all in vain because no efforts are made. Timely warm welcome and service is …Jee.. janab and complaint is forwarded on the other hand there is nothing. but after passing given period similar story again started…….without any facilitation
Please do restore the dial tone as my wateen device is receiving 2 signals. There is technical fault instead of to make satisfied that area is out of coverage zone. Faridi.
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hi dear i want franchis for distric swabi tell me proces