Tadhamon International Islamic Bank (TIIB), one of the most promising banks in Yemen with currently 23 branches spread across the country, has signed an agreement with TPS to implement IRIS, the next generation switch and alternate delivery channel manager. IRIS will enable the bank to follow its aggressive expansion plans while maximizing its ROI, enhancing customer satisfaction and strengthening innovative products portfolio.
TIIB decided to move from currently followed outsourced model with CSC to an in-house, comprehensive, ATM switch and Cards system, to help it maintain a competitive advantage in the market. After an exhaustive technical capability and financial feasibility evaluation process, the bank selected IRIS as a switch for consolidating its remote banking operations. The scalable and modular structure of IRIS will not only enable the bank to fulfill its current requirements but also allow future expansions and upgrades.
The complete alternate distribution channel manager, IRIS, will provide a strong framework for TIIB on which it can immediately deploy support for various delivery channels like ATM, IVR, Call Center, Point of Sale Network (at branches/merchants), Internet Banking, Cellular Banking, Bill Payments etc.
Besides serving as an ATM controller and an alternate delivery channel manager for its rapidly growing network of 100 ATMs and cash deposit terminals, the bank will benefit from IRIS’ comprehensive monitoring, cash deposit automation, multi currency dispense and Visa debit issuance & acquiring. More importantly, IRIS will enable TIIB to isolate its core banking functions from the intricacies of electronic distribution channels and hence focus primarily business activities.