We have seen PTA, in recent past, emphasizing much over the support of customers, in fact at one instance – the authority said that customer support has become an industry itself.
We appreciate the gesture, but we thought of asking our readers about the wait time they usually bear for calling cellular helplines, before getting connected to the customer support representative.
We aren’t calculating the complaint resolution time, or complaint resolution rate – just the time they have to wait before getting a human on line to hear their problems.
Please vote below, to help us better understand the standards maintained by cellular operators for (paid) helplines:
(For commentary or feedback use below section)