Pakistan Faces Major Internet Outage [Updated]

The internet has gone down for a significant number of users across Pakistan.

While we don’t have direct confirmation from ISPs themselves just yet, it appears that the internet disruption is more severe for PTCL and ISPs that rely on PTCL’s bandwidth. Other ISPs are facing outages on shorter scale.

PTCL said that it is not yet aware of any internet disruption and that things are running fine on their end.

Our early investigations have revealed that routing beyond PIE isn’t getting through and anything that sits beyond PIE isn’t accessible.

So far, these websites have been reported as unresponsive;

  • Amazon,
  • Slack,
  • iShopping,
  • ProPakistani.PK
  • Olx

Please feel free to share your experience and any sites that aren’t working for you in the comments below.

This is a developing story and we will update it when and if we get more info.

Update:

It appears that things are getting back to normal after 30 minutes of complete down time. But its not fully restored as of yet, we can confirm this.

Reportedly the internet disruption was spread across the region due to some submarine cable issue that we are not aware about yet. We can assume that PTCL is now triggering its back-up routes to get the internet live again.

Tell us in comments if your internet is working or not.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • M Waseem Akhtar

    Propakistani working fine here on my office net. Other are blocked due to their content nature.

    • Bilal

      Kindly mention what ISP you are using.

      • M Waseem Akhtar

        Never needed to ask IT department until it is working fine.

      • ZAB

        Whole local websites were down. Tribune, dawn, propak, yayvo etc however, Google page was working. I complaint to ptcl helpline and they confirmed that they were getting these complaints in large number. Also no apps were accessing net like whatsapp, speed test etc.
        Note: not just ptcl but i tried connecting via mobile data of ufone but that too was not working, however jazz was working.

  • Shariq Suleman

    Itsw now working fine :)

  • Abu Zaid

    Having same issue, some sites in US are not reachable, others are working just fine. No issues this morning, so something must have happened late afternoon.

  • Uxama Ahmad

    All are working Fine

  • Sanaullah Khan

    I just opened Propakistani.pk on my Nayatel. Rest 3 are not working.

  • Muhammad Umer

    Happened to me 20 mins ago. Only YouTube working on my PTCL no access to other websites
    BTW no issue on Zong 4g

  • Taha Najam

    Huh, was just wondering what the problem was. Thought it was yet another IT department mishap at the office. Propakistani seems to be working fine though.

    • Syed Zarar

      Think PTCL is having issues and other companies which are using their services are also affected but not as much. All speculation though.

  • Humayun Ghani

    PTCL DSL BB, not working, GJ, Karachi. Using Telenor 4G as backup.

  • Yasir Mughal

    some time newsteck.pk not working

  • Haseeb Iqbal

    and this devleoping story has died before developing. Rubbish.

  • Usama Sharif

    Basically Internet has not completely gone out i am using PTCL the problem is that for a couple of weeks now since after eid the download speed is not up to the mark i have a 4 MB connection of PTCL and the downloading speed I’m receiving is in between 150 – 180 kbps max…

    • Ammar

      Bhai this isn’t 1218

  • man

    Netflix down too. At Transworld everything seems to be fine

  • Zafar Abbas Rizvi

    Jazz 4G and 3G both are down in Faisalabad

    • usama

      Use VPN and access all sites

      • usama

        actuall there is a problem in DNS because PTCL DNS servers are unresponsive and we get timed out error switch to google dns which is faster to access sites or use vpn for sites that are not working

  • DJ

    i believe TW has some cable cut issue

    • Atif Farooq

      tw had fiber cut issue on 2nd july its fixed now there is fiber cut on sea-me-w 4 that is why ptcl is down

      • Nazir Khan

        TW has a cut 30 kilometre of Pakistan coastline. It will take 30 days minimum to fix this cut. TW has moved its traffic on SMW5 but some destination is still got bad delays/latencies.

        SMW4 on the other hand is undergoing scheduled maintainece for which PTCL has posted advance notice. The work will be completed in 10 days. PTCL has 3 other cables and it has moved the traffic onto AAE1 SMW3 and IMEWE cables.

        Please get facts corrected.

        • haatib

          my package is 8 mbps unlimited but i am getting 4 mbps max and latency is so bad that speedtest gets stuck at connecting to server and the web browsing is also too slow to the point that pages won’t even load

  • Asif

    slack down for me on ptcl but working on zong internet

  • Hasnu

    Looks like it was an outage for 15 to 20 Minutes. ProPakistani please update more details on this article. Thanks!

    • usama

      Now it’s back to normal

  • propakistani
    geo tv
    jang paper
    urdupoint

    and too many other sites not responding over PTCL till now.

    PS: I thought something wrong at my end. rebooted routers 3 times and flush dns too …LOL

    • usama

      use VPN.IT’s only solution right now

    • Update: Everything back now. all sites working smoothly. Happy interruption ;-)

  • Humayun Ghani

    I think the request isn’t going through PTCL servers https://i.imgur.com/J20lDtg.png

    • Abid Ali

      Yes, it was DNS issue.

  • Hamza Arshad

    I can’t access some websites but by using proxy I can access them. These website were easily access able till noon.

    • Hamza Arshad

      now working fine.

  • Ameen

    No problem in Multan region.

  • Muhammad Hannan Ayub

    Everything was fine except downloading some nuget packages for Visual Studio

  • Shakeel

    Maintenance activity to be carried out on SMW-4 network, Below is the planned activities details:
    REP replacement activity of (R4125)-1st Activity
    · Segment : Sub-segment – S4.1 (Segment 4)
    · Repeater Planned for replacement : R4101 1st repeater from Alexandria towards Palermo.
    · Expected Traffic Outage period : 3rd July 2017 (04:00 Hrs PST) to 8th July 2017

    REP replacement activity of (R4101)-2nd Activity
    · Segment : Sub-segment – S4.1 (Segment 4)
    · Repeater Planned for replacement : R4125 2nd repeater from Alexandria towards Palermo.
    · Expected Traffic Outage period : 15th July 2017 to 21st July 2017 as per POW. (subject to availability of permit arranged by TE MA)

  • Syed Ali Hamza Bukhari

    I am experiencing that issue too. But now I am using proxy and all website are accessible now!

  • Syed Ali Hamza Bukhari

    All websites are working now. Whatever the Issue was, it is resolved now :)

  • ÁhMāđ RandHawa

    those sites which does not end with .com are very slow

  • Muhammad Mashhood Iqbal

    Whatsapp went down too

  • Nadeem

    LESCO Customer Duplicate Bill is not working

  • PP is working here on TW, While its not working on PIE.. seems like PIE has some issue.

  • Nasir

    Amazon services and hostgator not working in my office.

  • Bilal Ahmad

    sites are working fine but my net speed is only 70-90KB for 5 seconds and then it becomes 0 KB(Just like when internet is disconnected and after 5 seconds have passed my net speed is same 70-90KBs)it is happening to me for couple of days….

  • Inam

    Github as well. Around 15.00.

  • Raheel Sadiq

    I just placed an order on iShopping

  • Owaiis

    Internet is working fine now.

  • Mian Jawad Afzal

    Too much disconnectivity on my PTCL DSL.

  • Mjbhatti

    True i have 8mb ptcl connection and today suddenly after noon started having browsing issues in some sites including speedtest.net but others like google and youtube worked just fine at the same time i got that the problem has happend on the route somewhere where carring those data.

  • I agree. There was some kind of half Internet working half not issue with my PTCL Faisalabad. PTCL DNS issue with sites is years old common issue but this time it expanded widely to most of sites opening.

  • Abid Ali

    PTCL has some DNS issues, nothing more than that. Websites were not unresponsive. Connecting though VPN worked fine for me in that period.

  • Muhammad Ali Raja

    SMW-4 network

    REP replacement activity of (R4125)-1st Activity
    · Segment : Sub-segment – S4.1 (Segment 4)
    · Repeater Planned for replacement : R4101 1st repeater from Alexandria towards Palermo.
    · Expected Traffic Outage period : 3rd July 2017 (04:00 Hrs PST) to 8th July 2017

    REP replacement activity of (R4101)-2nd Activity
    · Segment : Sub-segment – S4.1 (Segment 4)
    · Repeater Planned for replacement : R4125 2nd repeater from Alexandria towards Palermo.
    · Expected Traffic Outage period : 15th July 2017 to 21st July 2017 as per POW. (subject to availability of permit arranged by TE MA)

  • FuriousNinja

    Something to do with Transworld undersea cable and all those who depended on TW shifted to PIE (PTCL) and hence the downtime due to overburden. But the network was back up pretty quickly.

  • googiepk

    The upstream providers that as per SMW4 MNOC, the two repeaters replacement activities between Alexandria (Egypt) & Palermo (Italy) have been scheduled
    …Copyright (C) 2017 https://cyberian. pk .

  • Aftab

    songslover and manyuploading website were down last night on ptcl

  • Jahanzeb Jks

    PTCL is at it again
    27th July
    nothing works except for youtube streaming

    about time they called PTCL obsolete and called off the monopoly

  • Elite

    Many websites are not opening on PTCL, one main point is all blogger sub domains and custom .com domains are not accessible on PTCL, from 25th July. as i have also seen many users reporting and talking about this on blogger help forum also..

  • Shazal

    yes there is a problem with the PTCL Broadband… the internet is working but its very slow.. and yes most of the websites are not accessible