Microsoft Pulls Windows 10 Update After Reports of Data Loss

Microsoft is pulling back its new October Update for Windows 10 after it was found to have wiped some users’ data. The update, which was not available through Windows Update yet, won’t be rolled out again until the bug is fixed.

The download page for the update now shows this message instead:

We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating.

Missing Files

To be exact, users found the files in their Documents folder missing, though, other photos and files may have also been missing. The only hope for recovering those are file recovery tools, though, you can’t be sure to get everything back through them. Microsoft still asks users who have lost their data to contact the company and asks them not to move, add or delete any further files.

The event underlines the importance of having backed up your data before each update installation. Or simply waiting until all the bugs have been sorted out.

Discovered but Not Taken Care Of

Interestingly, the issue was apparently identified by a small number of users in the Windows Insider program. However, the low number of such updates meant definitive action wasn’t taken to fix them, which eventually blew into a much larger problem once the update became publicly available.

This isn’t the first time a Windows 10 update has given Microsoft a headache; the Spring Update from earlier this year caused some PCs to lock up as well. Overall, it seems to be a troubling but increasingly regular trend in the industry, with tech companies hurrying to release half-cooked releases without checking, which is frustrating, to say the least.


  • Eli Ehsan

    It was available through “Windows Update” UI. & I did updated my system to it. Just Edited my GP to retain the profile indefinitely & it worked.. NO DATA LOSS occurred.

    • ProPk Ka Howa Hoga Tab He Kaha !

    • CyberTech

      Well some users lost their data and some not lost its their lucky like you the 1809 removed from windows update due to that..